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'Social travel' start-ups help travelers gather friends' tips

May 19, 2012|By Peter Delevett
  • Tourists pass through the Palace of Versailles in Versailles, France.
Tourists pass through the Palace of Versailles in Versailles, France. (Bryan Chan, Los Angeles…)

SAN JOSE — Wondering where to go on vacation this year, and what to do? A growing number of "social travel" start-ups offer alternatives to the trusty, dusty guidebook.

Sites like Twigmore and Triptrotting help you troll your social networks for friends who have friends in new places, then hit those people up for advice from a local's perspective — or arrange meet-ups when you get there.

Another new site, Trippy, helps you keep track of all those interesting places you've come across on the Web while researching travel destinations. And when you've decided where to go, it finds connections in your networks who can help you get there.

"I travel all the time, but I rarely have time to research and explore the cities I visit," said Randi Zuckerberg, the big sister of Facebook chief Mark. She's an investor in Trippy and said via email that she likes the site because "I can get insights from my Facebook friends on where to eat and what to see before I hit the ground."

Mili Narayen, a start-up entrepreneur in New York, said she ran across 5-month-old Twigmore after several of her friends began using it on Facebook.

"There is a trust forged in that tribal mentality that traditional travel companies or guides can't tap into," she said. Because she and her friends generally have similar tastes, she trusts that they — or their friends — won't steer her wrong.

After using the site to plan a recent trip to Mumbai, India, Narayen is relying on it to scout an upcoming vacation in Bermuda and a possible summer getaway to Europe.

"I use it to expand my network, make new friends abroad and generally enhance my travel experience by getting access to insider information," she said.

Millions of people in thousands of cities have signed up for such services. The space seems likely to keep heating up, given Groupon's recent acquisition of Menlo Park, Calif., social travel start-up Uptake for a reported $20 million.

And with Airbnb, RelayRides and other "social-sharing" start-ups disrupting the hotel and car rental industries, it's fair to say the Facebook generation is traveling on its own terms.

"I suspect that all travel-planning sites and applications will become more focused on harnessing the social signal in the near future," said Brad Gerstner, who sits on the board of Orbitz and is an investor in travel start-ups HotelTonight and Room 77.

Another travel recommendation engine is San Francisco's Gogobot, which launched in 2010 and now boasts 460,000 monthly active users, according to tracking service AppData — significantly more than Twigmore, Trippy and similar site Wanderfly.

Veronica Sartori of Fremont, Calif., has been using Gogobot since last summer. "It's very intuitive, and that got me hooked right away," she said.

She likes the site so much that she's stopped using the more established TripAdvisor, which is owned by the parent company of BookingBuddy and VirtualTourist. "I would read reviews there that were either extremely positive or extremely negative," she said. "I felt like they were very one-sided."

With Gogobot, she said, "I feel like I almost get to know the people who review more frequently, so I start to follow their reviews, and they earn my trust." Based on user feedback while planning a trip to Miami last year, she added a Key West day trip to her agenda.

"I took a tour of Hemingway's house and ate Key lime pie," she said. If it hadn't been for the recommendations she found on Gogobot, "I probably wouldn't have gone."

Gogobot Chief Executive Travis Katz, a former Myspace vice president, said the site sorts hotels, restaurants and activities based on places people in your network have recommended — so every user gets a different experience. The site also uses check-ins from Foursquare and Facebook to help personalize its recommendations.

Sartori and other social-travel evangelists say that because recommendations come from people in your extended networks, you're less likely to see reviews that have been dressed up glowingly by hotel owners and restaurateurs.

Triptrotting, founded in 2010 by two USC graduates, takes things a step further, offering a network of "ambassadors" in cities around the world who can help travelers learn the ropes and find local hosts. The Santa Monica-based site also uses "compatibility matching technology" — similar in concept to online dating sites — to help match travelers and hosts based on their personalities and shared interests.

The founders, both women, know what it's like to land in an unfamiliar place: They grew up in Kazakhstan and Inner Mongolia and moved to the U.S. for college.

Trippy, based in Manhattan Beach, is among the newest entries in the space but has launched with a bang, lining up a cadre of celebrity endorsers including Randi Zuckerberg, singer Jason Mraz and chef Anthony Bourdain.

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