American travelers are increasingly dissatisfied with the nation’s airlines, but they seem pretty happy with the country’s car rental companies.
For the first nine months of this year, the U.S. Bureau of Transportation Statistics received 12,145 consumer complaints about airline services, up 33.5% compared to the first nine months of 2011.
Based on complaints filed to the bureau in September alone, the biggest sources of aggravation for fliers were flight delays, cancellations, problems with baggage, ticketing and reservations and, of course, customer service.
United Airlines had the most complaints in September, 211, followed by American Airlines with 162 complaints for the month.
Meanwhile, customer satisfaction with rental car companies has increased for the third consecutive year, according to a study released last week by J.D. Power & Associates. In fact, the satisfaction level—reaching 769 on a 1,000-point scale—is the highest in seven years.
