It turns out that those fares to London on British Airways were too good to be true. And now the airlines is paying the price.
The U.S. Department of Transportation has fined the airline based in Waterside, England, $250,000 for failing to include the full cost of its advertised fares and refusing to accept liability for fragile or expensive items lost or damage in flights.
“Consumers deserve fair treatment from airlines when it comes to price advertising and being reimbursed for lost, damaged or stolen baggage,” U.S. Transportation Secretary Ray LaHood said in a statement.
In one violation, the airline advertised fares over the past several months that could be purchased with frequent flier points. But the federal agency said the airline did not make it clear that passengers needed to pay mandatory surcharges that in some cases were as high as $600 per person.