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Uncomfortable seats are top gripe of airline passengers

March 03, 2013|By Hugo Martin
  • Passengers sit in their assigned seats before take-off at San Diego's Lindburgh Field Airport in San Diego, California.
Passengers sit in their assigned seats before take-off at San Diego's… (Sandy Huffaker / Getty Images )

Airline fees are among the most annoying aspect of commercial flying, but the biggest gripes among passengers are uncomfortable seats and tight legroom.

That was one of the key findings of the latest survey of more than 2,000 people in the U.S. by the travel review site TripAdvisor.com.

After uncomfortable seats and hefty passenger fees, the travelers who were surveyed said unpredictable flight delays, long security lines and obnoxious passengers were the biggest annoyances.

The most irritating fees, according to the survey, are charges to check bags, carry bags into the cabin, upgrade to a better seat, print a boarding pass and buy in-flight extras.

With all of those complaints, you might think fewer people would want to fly.

Instead, 91% of those who were surveyed said they planned to take a flight at least once in 2013, up from 86% who said they flew last year.

“It seems equally clear that these challenges are not limiting the increasing demand for flights,” said Bryan Saltzburg, a general manager at TripAdvisor.

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