Spirit Airlines, the Florida-based no-frills carrier that introduced fees for carry-on bags, has found another way to pass on its costs to its passengers.
The airline quietly replaced its toll-free customer help numbers with regular toll-charge number.
"Our new numbers are allowing us to keep our costs low, which we in turn continue to pass along to our customers by way of the ultra-low fares they have come to know and love," said airline spokeswoman Misty Pinson.
The Spirit phone numbers all have 801 area codes, which corresponds to an area near Salt Lake City. For customers calling on a regular land line, the cost of a call to Spirit could cost 5 cents to 18 cents per minute, depending on the phone plan.
But Pinson noted that many passengers now have cellphone calling plans with unlimited long-distance calls.
Spirit Airlines has developed a reputation in the airline industry for generating hefty revenues from creative new passenger fees.
The carrier boasts 71 different passenger fees, including a $100 fee for people who wait until the last minute to check a suitcase or pay to bring a carry-on bag into the cabin.