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411 Information Telephone System

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BUSINESS
August 17, 2008 | DAVID LAZARUS
On Sept. 1, AT&T Inc. will cut the number of free 411 calls offered to customers each month to one from three. At first glance, that seems like a fairly small thing. But it reflects a bigger trend -- a systematic stripping away of phone services that once were provided free or for a nominal charge, and a steady increasing of fees for other services. A couple of years ago, state regulators granted phone companies the freedom to price services pretty much as they pleased.
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BUSINESS
August 17, 2008 | DAVID LAZARUS
On Sept. 1, AT&T Inc. will cut the number of free 411 calls offered to customers each month to one from three. At first glance, that seems like a fairly small thing. But it reflects a bigger trend -- a systematic stripping away of phone services that once were provided free or for a nominal charge, and a steady increasing of fees for other services. A couple of years ago, state regulators granted phone companies the freedom to price services pretty much as they pleased.
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