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November 29, 2012 | By Andrea Chang
Verizon Wireless has topped an annual list of best cellphone carriers published by Consumer Reports. Of the four major U.S. national cellphone standard service providers, Verizon received favorable scores for voice and data service quality, and for support attributes such as staff knowledge and resolution of issues. Sprint, T-Mobile and AT&T each received mostly middling to low marks, particularly for voice and text service quality, Consumer Reports said. AT&T was among the lower-scoring providers, but its 4G LTE network was rated the most favorably of any carrier.
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BUSINESS
March 10, 2014 | By Salvador Rodriguez
Old rivals AT&T and T-Mobile are fighting again to the benefit of their customers. Dallas-based AT&T over the weekend announced that it will offer customers its 2-gigabyte Mobile Share Value data plan for $15 less than it previously did. At that price, a customer with a single smartphone line can get unlimited talk and text along with the 2 GB of data for $65 per month. We're continuing the trend of offering more value to our new and existing customers," said David Christopher, AT&T Mobility chief marketing officer, in a statement.
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BUSINESS
August 7, 2012 | Bloomberg News
AT&T Inc, the largest U.S phone company, said 20,000 employees represented by the Communications Workers of America have begun a strike on the East and West Coast. The West contract covers more than 17,000 wireline employees in California and Nevada, while the East contract covers more than 3,000 in Connecticut, AT&T said today in a statement. Separately, AT&T reached a tentative agreement with the CWA in contract negotiations for more than 22,000 land-line employees in the southeastern U.S. The company forged a deal with workers in Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee, according to statement from the carrier today.
BUSINESS
March 3, 2014 | David Lazarus
There are a lot of really unfriendly consumer contracts out there. But the absurdly worded terms and conditions for AT&T Mobile Insurance, the company's coverage for wireless devices, take corporate meanness to a whole new level. Marianna Yarovskaya thought she was being smart when she recently purchased AT&T's insurance to safeguard the new iPhone 5S she bought before an overseas trip. "With AT&T Mobile Insurance," the company's website says, "you can protect your investment and get a replacement device quickly to keep you connected.
NEWS
April 24, 2012 | By Paul Thornton
Occasionally The Times publishes a story that leaves little room for debate, where the reader letters come down so uniformly on one side of the issue that putting a positive spin on the article would seem impossible. Monday's front-page article, " AT&T wields enormous power in Sacramento ," was one such story. None of the roughly two-dozen reader submissions sent to letters@latimes.com (two of which were published on Monday's page ) even attempted to note a remotely apologetic aspect of AT&T's grip on California lawmakers.
BUSINESS
October 4, 2012 | By Salvador Rodriguez
AT&T will carry the upcoming Nokia Lumia 920 smartphone in time for the holidays, the company said Thursday. The Texas-based network said it will exclusively begin selling Nokia's flagship device in November. The Lumia 920, which runs on the new Windows Phone 8 operating system, features a 4.5-inch screen and an impressive 8-megapixel camera with technology that is supposed to allow it to shoot steady video and great shots in low-light scenarios. The phone also features a front-facing camera and near-field communication technology, and runs on a 1.5 GHz Qualcomm Snapdragon S4 dual core processor.
BUSINESS
March 22, 2011 | David Lazarus
Pop quiz: Name the telecom company whose wireless service is rated dead last for customer satisfaction and has been dubbed "worst carrier" by Consumer Reports. If you guessed AT&T, go to the head of the class. So does anyone think things will improve if AT&T Inc. wins federal approval to acquire rival T-Mobile USA for $39 billion, giving it more wireless customers than any other service provider? "What improves customer satisfaction is when carriers compete with each other," said Parul Desai, telecom policy counsel with Consumers Union, publisher of Consumer Reports.
BUSINESS
July 19, 2012 | By Salvador Rodriguez
It looks like AT&T iPhone customers may have to pay to make cellular FaceTime calls upon of iOS 6 this fall. After previously allowing developers to use the function for free, a developer version of iOS 6 on AT&T now brings up a notice asking users to enable cellular FaceTime calls. But it isn't the first time AT&T put out a notice like this. The network activated a similar message when it started charging extra for iPhone tethering a few years back, says 9 to 5 Mac , which discovered the notice for cellular FaceTime calls.
BUSINESS
August 31, 2011 | From Reuters
The Obama administration Wednesday filed to block AT&T's proposed $39 billion acquisition of wireless rival T-Mobile USA because of anti-competitive concerns. The Justice Department said the acquisition would "remove a significant competitive force" with AT&T and T-Mobile competing in at least 97 of the top 100 U.S. wireless markets, according to court papers obtained by Reuters. Blocking the acquisition on antitrust grounds would deal a blow to the telecommunication giant's expansion plans.
BUSINESS
April 24, 2012 | By Tiffany Hsu
AT&T activated 3.3 million fewer iPhones in its first quarter compared with its fourth, a potentially concerning sign for Apple as the tech giant prepares to announce its own earnings later Tuesday. AT&T said it activated 4.3 million of the smartphones, up from the 3.6 million activated in the first quarter of 2011. But that's down significantly from the 7.6 million activated by the wireless carrier in the fourth quarter, after the iPhone 4S model launched. Apple's shares tumbled 2.5% midday, or $14.08, to $557.63 on the news, which came after Verizon said last week that it had activated just 3.2 million iPhones in its first quarter - a 24% drop.
BUSINESS
February 14, 2014 | By Salvador Rodriguez
Best Buy and AT&T have rolled out large discounts on the Galaxy Gear, leading some to believe that Samsung may unveil a new version of its smartwatch later this month. The lime green, gold, orange and beige versions of the Galaxy Gear are off 50% at Best Buy on Friday only. The discount brings the price of those Galaxy Gear versions down to $149.99. Other versions of the Galaxy Gear are also on sale with $50 off at Best Buy. At AT&T, customers who have purchased a Galaxy Gear-compatible Samsung device -- such as a Galaxy Note 3 or the Galaxy S4 -- from the carrier can get $100 off the Galaxy Gear, bringing its price down to $199.
BUSINESS
February 3, 2014 | By Andrea Chang
AT&T announced big savings on family plans over the weekend, the latest wireless company to slash prices amid a brutal carrier war. The No. 2 carrier said a family of four could now get unlimited talk and text and share 10 gigabytes of data for $160 a month.  Each additional line is $15 more; so for example, a family of three would pay $145 a month and a family of five would pay $175 a month. For current customers, the household savings amount to $40 to $100 a month, depending on their existing plan.
BUSINESS
January 29, 2014 | By Salvador Rodriguez
AT&T is continuing its fight with T-Mobile by offering new and existing users $100 credit for every new line they add to their service. The Texas-based carrier announced the promotion Wednesday, saying it is a way to reward existing users and entice new ones. The $100 credit applies for every new smartphone, tablet, feature phone, mobile hotspot or wireless home line users add to their AT&T wireless service. The promotion runs through March. PHOTOS: Top 10 tech fails of 2013 To receive the credit, users must keep the services and be in good standing for 45 days.
BUSINESS
January 23, 2014 | David Lazarus
Marty Tudor's 19-year-old daughter has just left for a semester of study in the Netherlands, which is very cool. What's not cool is that AT&T told Tudor it wouldn't unlock her iPhone 5 so she could use it with a local service while abroad, even though he was fully willing to keep making monthly payments on her U.S. plan. "It's maddening," he told me. "I'm not proposing anything that would reduce their business in any way, shape or form. But they just didn't want to even discuss it. " At first glance, this seems like one of those classic cases in which a customer's needs weren't covered by a business' corporate playbook, so the knee-jerk reaction was to say no. But AT&T actually does have a plan for students heading abroad, so this is also a classic case of a service rep with no clue about the company he's repping, which is perhaps even worse than just-say-no corporate intransigence.
BUSINESS
January 17, 2014 | By Salvador Rodriguez
T-Mobile this week announced it would hold a Macklemore & Ryan Lewis concert, just one week after the company's chief executive was thrown out of the hip-hop duo's concert in Las Vegas that was put on by AT&T. The two wireless carriers have been at each others' throats the last few weeks, and T-Mobile's upcoming concert seems to be the latest shot in its fight with AT&T. The concert will be held Jan. 23 in Los Angeles at the Belasco Theatre. T-mobile and AT&T recently escalated their rivalry by announcing new strategies to poach customers from each other.
BUSINESS
January 9, 2014 | David Lazarus
AT&T has come up with a new way to make money off Netflix, Google and other companies that stream content onto mobile devices: Have them pay for subscribers' wireless access. Think of it as a toll-free 800 number for streaming audio and video. The telecom giant's so-called Sponsored Data program is intended to make wireless users less squeamish about accessing data-heavy services that can quickly chew up their minutes under many plans. Here's the thing: If other wireless providers follow suit - and they probably will - it will give an advantage to big content companies that can subsidize people's listening and viewing.
BUSINESS
November 7, 2012 | By Salvador Rodriguez
AT&T said it will invest $14 billion over the next three years improving and expanding its wireless and broadband infrastructure. The Texas-based company said $8 billion will be used to improve its wireless network. AT&T said it plans to expand its 4G LTE high-speed Internet wireless network to cover 300 million people by the end of 2014. That's an improvement over the company's current plan, which would expand the network to cover 250 million people by the end of next year. The latest plan, which AT&T calls Project Velocity IP, dedicates the remaining $6 billion to improving the company's fiber-optic, broadband networks.
BUSINESS
October 23, 2012 | By Salvador Rodriguez
AT&T has announced that it will start taking pre-orders for the Samsung Galaxy Note II on Thursday and will have it available in stores Nov. 9. The Texas-based carrier will sell the Samsung device, a hybrid smartphone/tablet with a 5.5-inch screen, for $299.99 with a two-year contract. AT&T is the second carrier to announce pricing and a launch date for the upcoming device. Earlier this month, Sprint said it would begin selling the Galaxy Note II in stores on Thursday. Sprint will sell the phone at the same price as AT&T.
NEWS
January 8, 2014 | By Andrea Chang and Peter Pae
T-Mobile loves to pick on AT&T. T-Mobile Chief Executive John Legere, who crashed and was kicked out of an AT&T party Monday, took the stage at the Venetian on Wednesday with some choice words for the rival carrier. In an appearance laced with language too colorful to print here, Legere explained his party-crashing by saying, "I just love Macklemore" -- AT&T's guest performer that night. He added that AT&T is "a continual source of amusement to me. " "These are fat cats that can't move.
BUSINESS
December 5, 2013 | By Salvador Rodriguez
AT&T is making a move next week to attract customers who use smartphones that are not under a wireless service contract. The carrier  announced Thursday that starting Dec. 8, customers with off-contract smartphones can choose a "no annual service contract" option that will lower the price of their monthly Mobile Share Value service plan by $15. Users can get the option if they are paying for their device through the AT&T Next early-upgrade plan,...
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