June 3, 2010
The Department of Transportation on Wednesday proposed new rules for airlines on overbooking and other passenger concerns. Officials said they hope to enact them by fall. Here are some of the proposed changes. Overbooking: If an airline denies a paying passenger a seat because of overbooking, the airline would be required to pay up to $650 if a passenger is put on another domestic flight that arrives at the final destination one to two hours after the original flight. Compensation would go up to $1,300 if a passengers is put on a domestic flight that arrives more than two hours later.
December 17, 2012 |
Fees to check bags and change reservations generated $1.6 billion for the nation's largest airlines in July through September, according to new federal data. The total represents a 5% increase over the same period last year, when the nation's airlines collected $1.5 billion from checked bag fees and charges for changing flight reservations, according to the U.S. Bureau of Transportation Statistics. Airlines began to charge baggage fees and other extra passengers fees about four years ago in response to a decline in demand during the economic recession and a surge in fuel prices.
January 26, 2012 |
If airfares seem a little higher than usual, it's not because the airlines have raised their prices. The Department of Transportation's long-awaited new rules on what airlines can advertise as posted ticket prices go into effect Thursday. I think of it as the "no surprises" rule. The biggest change: Published airfares (online, on billboards, in print, over the phone) must include all taxes and fees. The idea is that consumers looking for the lowest airfare won't be misled by super-low prices that increase exponentially after fees and taxes are added on. The rule applies to airlines, ticket agents and online travel booking sites like Expedia, Orbitz, etc. Kayak, however, already publishes the total cost of airfares on its site.
June 13, 2012 |
Alaska Airlines, we like you. JetBlue , we like you even more. But Frontier and US Airways ? Not as much (but with an asterisk for Frontier, which we'll talk about below). These are the top and bottom finishers in the JD Power & Associates 2012 North America Airline Satisfaction Study, released today (Wednesday) in which more than 13,500 respondents rated the airlines on cost and fees, in-flight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservations.
October 4, 2012 |
Faced with higher fuel prices, airlines have come up with a variety of fees to make money on top of airfares. Take Spirit Airlines, whose website lists 72 fees in eight different categories, including baggage fees, seat fees and onboard food and drink fees. Spirit, the first U.S.-based carrier to impose a fee for carry-on bags, this week announced that it will soon begin charging $100 if passengers show up to the gate with a carry-on bag instead of paying ahead of time. That's up from $45. LIVE VIDEO DISCUSSION: Join us at 2 p.m. today Airline industry reporter Hugo Martin will discuss airline fees with George Hobica, founder of Airfarewatchdog.com , a low-airfare alert and air travel advice website.
October 4, 2012 |
New airline fees could be coming. That's the take of George Hobica, founder of Airfarewatchdog.com , a low-airfare alert and air travel advice website. Hobica talked with airline industry reporter Hugo Martin about trends in airline fees. The latest comes from Spirit Airlines, whose website lists 72 fees in eight different categories, including baggage fees, seat fees and on-board food and drink fees. Spirit, the first U.S.-based carrier to impose a fee for carry-on bags, this week announced that it will soon begin charging $100 if passengers show up to the gate with a carry-on bag instead of paying ahead of time.
May 15, 2013 |
Baggage fees are still a source of anger, but passengers are more accepting of them, according to a survey on airline satisfaction. In fact, overall satisfaction with air travel has increased to the highest level since 2006, according to the J.D. Power & Associates airline satisfaction study for 2013. Airline satisfaction improved to 695 points on a 1,000-point scale, up 14 points from 2012, according to the study, which measured satisfaction on such factors as cost, in-flight services, boarding and flight crew.
April 11, 2012 |
It's easier to shop for airfares now that airlines and online travel companies are required to include taxes, nonoptional fees and fuel charges in posted ticket prices. But what's the best way to factor in fees such as checked bags, carry-on bags, second checked bags, seat assignments, change fees and others? Enter NerdWallet . The online personal finance site best known for its credit card comparisons launched a new tool Wednesday that helps travelers find and compare airline fees on U.S. carriers.
January 12, 2011 |
Wouldn’t it be nice to know how an airline may treat you in advance? TripAdvisor thinks so. On Wednesday, the travel website, best known for its user reviews of hotels, added user reviews to its flight search engine, TripAdvisor Flights . Jami Counter, senior director of TripAdvisor Flights, said the website has so far collected more than 3,500 airline ratings from travelers, "and we expect it to grow quickly.” Airlines are rated from 1 to 5 "stars" and also by the percentage of travelers who recommend them.
May 22, 2008 |
American Airlines announced new baggage fees and other charges Wednesday. Specific rules regarding the new fees can be found at American's website at www.aa.com. -- When do the new and higher fees take effect? The $15 fee for the first checked bag will take effect June 15, but American began imposing other new charges, such as for reservation help and pet handling, Wednesday. -- Why is American raising and adding fees? The airline says the fees are necessary to recover the cost of escalating oil prices, which have tripled its fuel expenses from about 13% of revenue in 2000 to 36% of revenue in the first quarter of this year.