June 3, 2010
The Department of Transportation on Wednesday proposed new rules for airlines on overbooking and other passenger concerns. Officials said they hope to enact them by fall. Here are some of the proposed changes. Overbooking: If an airline denies a paying passenger a seat because of overbooking, the airline would be required to pay up to $650 if a passenger is put on another domestic flight that arrives at the final destination one to two hours after the original flight. Compensation would go up to $1,300 if a passengers is put on a domestic flight that arrives more than two hours later.
December 17, 2012 |
Fees to check bags and change reservations generated $1.6 billion for the nation's largest airlines in July through September, according to new federal data. The total represents a 5% increase over the same period last year, when the nation's airlines collected $1.5 billion from checked bag fees and charges for changing flight reservations, according to the U.S. Bureau of Transportation Statistics. Airlines began to charge baggage fees and other extra passengers fees about four years ago in response to a decline in demand during the economic recession and a surge in fuel prices.
December 19, 2009 |
To the frustration of many travelers, the nation's 10 largest airlines have collected about $740 million in baggage fees in the third quarter of this year -- a 111% increase over the same period in 2008. With those kind of numbers from the U.S. Bureau of Transportation Statistics, it's hard to tell who is profiting most from the baggage fees -- the airlines that charge to check bags or Southwest Airlines, the lone large carrier that still doesn't make passengers pay to check their first two bags.
January 26, 2012 |
If airfares seem a little higher than usual, it's not because the airlines have raised their prices. The Department of Transportation's long-awaited new rules on what airlines can advertise as posted ticket prices go into effect Thursday. I think of it as the "no surprises" rule. The biggest change: Published airfares (online, on billboards, in print, over the phone) must include all taxes and fees. The idea is that consumers looking for the lowest airfare won't be misled by super-low prices that increase exponentially after fees and taxes are added on. The rule applies to airlines, ticket agents and online travel booking sites like Expedia, Orbitz, etc. Kayak, however, already publishes the total cost of airfares on its site.
May 22, 2008 |
American Airlines announced new baggage fees and other charges Wednesday. Specific rules regarding the new fees can be found at American's website at www.aa.com. -- When do the new and higher fees take effect? The $15 fee for the first checked bag will take effect June 15, but American began imposing other new charges, such as for reservation help and pet handling, Wednesday. -- Why is American raising and adding fees? The airline says the fees are necessary to recover the cost of escalating oil prices, which have tripled its fuel expenses from about 13% of revenue in 2000 to 36% of revenue in the first quarter of this year.
October 4, 2012 |
New airline fees could be coming. That's the take of George Hobica, founder of Airfarewatchdog.com , a low-airfare alert and air travel advice website. Hobica talked with airline industry reporter Hugo Martin about trends in airline fees. The latest comes from Spirit Airlines, whose website lists 72 fees in eight different categories, including baggage fees, seat fees and on-board food and drink fees. Spirit, the first U.S.-based carrier to impose a fee for carry-on bags, this week announced that it will soon begin charging $100 if passengers show up to the gate with a carry-on bag instead of paying ahead of time.
May 15, 2013 |
Baggage fees are still a source of anger, but passengers are more accepting of them, according to a survey on airline satisfaction. In fact, overall satisfaction with air travel has increased to the highest level since 2006, according to the J.D. Power & Associates airline satisfaction study for 2013. Airline satisfaction improved to 695 points on a 1,000-point scale, up 14 points from 2012, according to the study, which measured satisfaction on such factors as cost, in-flight services, boarding and flight crew.
October 4, 2012 |
Faced with higher fuel prices, airlines have come up with a variety of fees to make money on top of airfares. Take Spirit Airlines, whose website lists 72 fees in eight different categories, including baggage fees, seat fees and onboard food and drink fees. Spirit, the first U.S.-based carrier to impose a fee for carry-on bags, this week announced that it will soon begin charging $100 if passengers show up to the gate with a carry-on bag instead of paying ahead of time. That's up from $45. LIVE VIDEO DISCUSSION: Join us at 2 p.m. today Airline industry reporter Hugo Martin will discuss airline fees with George Hobica, founder of Airfarewatchdog.com , a low-airfare alert and air travel advice website.
January 13, 2012 |
Brent Hopkins, a Michigan marketing manager, was so annoyed that a carry-on suitcase cost him $90 in baggage fees on Sprit Airlines that he launched a business to help other passengers sidestep the charges. Florida-based Spirit Airlines introduced in 2010 a fee of up to $45 for carry-on luggage that cannot fit in the space under the seats. The fee met with outrage, including threats from several lawmakers to impose a special tax on revenue collected from such fees. Instead of fuming, Hopkins created CarryOn Free, an online company that manufactures suitcases that fit the exact dimensions of the space under the Spirit seats.
January 12, 2011 |
Wouldn’t it be nice to know how an airline may treat you in advance? TripAdvisor thinks so. On Wednesday, the travel website, best known for its user reviews of hotels, added user reviews to its flight search engine, TripAdvisor Flights . Jami Counter, senior director of TripAdvisor Flights, said the website has so far collected more than 3,500 airline ratings from travelers, "and we expect it to grow quickly.” Airlines are rated from 1 to 5 "stars" and also by the percentage of travelers who recommend them.