February 1, 2013 |
Bank of America Corp. scrambled to restore service Friday to its enormous customer base -- 40 million households -- which spent most of the day without access to online, mobile and telephone banking services. A prominent consultant called the outage "inexcusable. " In tweets Friday, the bank said the outage stemmed from technical issues. That raised the question how such a massive outage could occur at BofA, the second-largest U.S. bank. The outage follows efforts by Chief Executive Brian Moynihan to overhaul bank operations to better cater to costumers' needs.
March 28, 2013 |
Bank of America Corp., which handles customer service on about 15% of U.S. home loans, has accounted for 30% of the mortgage complaints logged by the Consumer Financial Protection Bureau, according to a new database made public by the federal watchdog. The level of customer discontent - far greater than at home-lending rivals Wells Fargo & Co. and JPMorgan Chase & Co. - reflects BofA's struggles since its 2008 acquisition of Countrywide Financial Corp. in Calabasas. Countrywide had become the No. 1 mortgage firm by specializing in subprime and other high-risk loans.
May 1, 2012 |
Bank of America, which has been working to downsize its consumer operations by 30,000 employees, now is targeting highly compensated investment bankers and non-U.S. wealth managers -- efforts expected to reduce the job rolls at the bank by 2,000 people. The cuts, first reported in the Wall Street Journal on Tuesday, also will cost some commercial bankers their jobs at BofA, the second-largest U.S. bank as measured by assets. The actions include the planned sale of a division handling wealth management in Europe, Latin America and Asia, according to a person briefed on the plans who was not authorized to speak publicly about the matter and requested anonymity.
September 20, 2012 |
By the end of the year, Bank of America Corp. hopes to get rid of 16,000 jobs, close 200 branches and shrink its mortgage operation, according to a document sent to top management. The institution is accelerating its cost-cutting strategy, planning to pare its operations so much that it will lose its spot as the nation's largest bank employer, falling behind the likes of JP Morgan Chase, Wells Fargo and Citigroup. The proposed slashes would bring Bank of America's workforce down to 260,000 by year-end, according to the document, which was summarized for the Wall Street Journal . Chief Executive Brian Moynihan, in his attempts to make the company more focused and profitable after its disastrous 2008 takeover of mortgage giant Countrywide Financial Corp., is aiming to trim the employee count by 30,000 to save some $5 billion in its first round of cuts.
March 14, 2013 |
And the winner of this year's banker bonanza award is ... John G. Stumpf, chief executive of San Francisco's Wells Fargo & Co., with a 2012 compensation package totaling $22.87 million. Stumpf's pay package, disclosed Thursday afternoon, was 15% higher than in 2011. Wells said the increase was merited because of the bank's strong showing in 2012. It earned $18.9 billion, up 19% from 2011, during a year in which big banks collectively turned in near-record profits. The runner-up was $21 million, a 75% increase, for Lloyd C. Blankfein, CEO of New York's Goldman Sachs Group, whose pay has been notably lofty over the years.
March 3, 2010 |
In a video on a new Citibank blog, the company's chief executive sits against a white backdrop and owns up to the bank's role in the financial crisis. "It's clear that we made some mistakes coming into this environment, and we have to acknowledge that," the Citigroup CEO, Vikram Pandit, intones over fluttering piano notes. "We have to take responsibility for what we didn't do correctly." The simple, almost austere blog, which the Citigroup Inc. unit began promoting last week in magazine and newspaper ads, is part of a strategic shift by the financial services industry.
January 21, 2011 |
Bank of America Corp., the largest U.S. bank, reported weaker-than-expected revenue and a second straight quarterly loss after its limping mortgage business triggered write-downs and legal settlements. Bank of America's Merrill Lynch businesses ? including retail brokerage and investment banking ? were profitable but did not make enough money to overcome the bank's massive losses from mortgages. The bank reported a fourth-quarter loss of $1.57 billion, or 16 cents a share, compared with a loss of $5.2 billion, or 60 cents, a year earlier.
CALIFORNIA | LOCAL
February 12, 2013 |
OAKLAND -- It was billed as a housing forum, but it turned into the Jerry Brown show. The governor was here Tuesday with Bank of America Chief Executive Brian Moynihan to discuss the future of housing in California at a forum put on by the Haas School of Business at UC Berkeley. However, in typical Brown fashion, he used the opportunity to wax philosophical on climate change, the virtues of marriage, the hollowing out of the middle class, healthcare and variety of other subjects.
February 4, 2011 |
Bank of America Corp appointed on Friday a new foreclosure and loan modifications czar, and created a new unit to oversee problem home loans in a bid to sort out its ongoing foreclosure issues, becoming the first large U.S. bank to do so. The new unit creates a seventh major division at the bank reporting directly to Chief Executive Brian Moynihan, an indication that the largest U.S. mortgage servicer is attempting to be more aggressive in resolving...