June 29, 1997
Having suffered Wells Fargo's customer service misnomer since First Interstate was acquired, I am fascinated by this "innovation" to provide customer service specialists to develop relationships with business clients and "talk their language" ("Wells Opens 1st of 16 Branches for Business," June 10). My experience has brought me to the conclusion that the customer service training that has been provided to their horde of part-time employees consists of skill development in keeping a running conversation with your fellow employee about your personal life without being interrupted by the customer, taking as long as possible before you open your window, and a strong resolve not to let long lines of customers bother you. Of course, the policies of limited responsibility must be onerous, especially having to make a customer feel criminal if they deposit an extraordinary sum like $5,000.
September 28, 2012 |
Forget about panic. This weekend's big closure along the 405 Freeway in western Los Angeles is prompting little more than a ho-hum and a few worries from area businesses and workers. They say they can't forget being terrorized before the spectacular traffic jams expected last year. "I don't think there will be problems," said Davis Dulnuan, manager of a martial arts school in Sherman Oaks. "People will find a way to work around it. " After warning about hyper-gridlock that never happened a year ago, city officials are once again urging people to stay away and to shop locally.
June 28, 2011 |
For three nights on a mid-July weekend, Oscar Morel will be away on business. The Canoga Park resident, however, won't be traveling out of state or to a faraway country. His destination? Just 19 miles away in Brentwood. The closing of a 10-mile stretch of the 405 Freeway through the Sepulveda Pass will shut down the commute of many employees and force businesses — especially restaurants and hotels that rely on weekend customers — to operate with fewer workers, offer greater discounts to attract customers and still face the prospect of losing thousands of dollars in revenue.
CALIFORNIA | LOCAL
June 2, 1998 |
Fortunetellers and other occult-related businesses will need permits to operate in Westminster, the City Council has decided. In 1997, police began investigating fortunetelling services advertised in Vietnamese-language newspapers. According to city reports, officers found that many were operating from homes without any business permits. In addition, officials said, several prospective operators of such businesses have asked about setting up shop in the city.
September 8, 2010 |
The business community likes President Obama's proposal to accelerate tax write-offs for companies buying equipment and other big-ticket items. But it is clamoring for more — extension of all of the soon-expiring Bush-era tax cuts. Obama will tout the write-offs Wednesday when he unveils a $180-billion stimulus package. But he isn't likely to back down on his stand on continuing the marginal tax rate cuts only for households and businesses earning less than $250,000, analysts said.
March 6, 1986
The Commerce Department reported that U.S. businesses spent an estimated $8.4 billion for equipment to control air and water pollution and dispose of solid waste in 1984, a 7.7% increase over the previous year. The 1984 estimate is based on a survey conducted last year of non-farm businesses.
August 24, 2003
Re "The System Needs Work," editorial, Aug. 19: Isn't this an interesting state of affairs. It seems that the best way to improve business profitability in California and prevent companies from fleeing is to use the state government to establish a regulated market with the intent of capping payouts to workers' compensation claims. Huh? Government regulation? Begged for by businesses? I guess big government and high regulation and market controls are all not so bad. But if bureaucratic regulation is so necessary to control the costs paid out by businesses toward health coverage for citizens, why is the same so evil when applied toward controlling how much citizens pay businesses for energy?
CALIFORNIA | LOCAL
October 10, 1997 |
Inspired by a national conference earlier this year promoting volunteerism, Santa Ana Mayor Miguel A. Pulido Jr. will hold a session today to connect volunteers from local businesses with nonprofit organizations. Pulido and Orange County Board of Supervisors Chairman William G. Steiner were among hundreds of public officials nationwide who traveled to Philadelphia in April for the Presidents' Summit for America's Future.
May 18, 2002
Re "Kids or Cash: Why Force Women to Choose?" Opinion, May 12: I can understand in-house day-care centers, maternity leave, etc. They're in a company's interest. But why should a company make an exception for childbearing? What about employees who aren't interested in childbearing or day care? What's in it for them? Many would say childbearing--and rearing--is a privilege, not a right. I think those who ask these things of a company have never themselves met a payroll. Someone has to pay for the worker's absence.
July 13, 1995
An article on lesbians (Westside, July 6) that doesn't stoop to preconceived notions and titillation is a welcomed relief. I take exception, however, to the suggestion based on the closing of Little Frida's, a lesbian-owned coffeehouse, that lesbians are not capable of supporting lesbian-owned businesses. On the contrary, like anyone else with money to spend, lesbians support businesses that offer quality, consistency and value. When the new owner of Little Frida's moved the coffeehouse to its last location, she chose to hire young and relatively inexperienced help with little customer service skills.