January 14, 2001
Travel Services International of Delray Beach, Fla., which says it runs the largest network of cruise agencies in the U.S., is promising refunds to any customer who is unhappy with a cruise it books. Although Carnival Cruise Lines, run by the world's largest cruise company, Carnival Corp., makes a similar promise, Travel Services extends its "satisfaction guarantee" to all the lines it books, according to John Bloodworth, president of the company's cruise division.
February 9, 1997 |
Six major U.S. cruise lines agreed last week to make changes in their advertising and billing policies after a lawsuit by Florida state authorities accused them of misleading passengers about fares. At issue are "port charges" or "port fees," which most companies have assessed on top of a cruise's advertised price--raising it as much as 30%. The fees, generally $80 to $200, have been climbing in recent years.
CALIFORNIA | LOCAL
June 28, 1997
A violent jolt that awoke hundreds of vacationers just hours before their cruise liner docked at San Pedro has left many of the passengers wondering nearly a week later just what occurred in the predawn darkness. Carnival Cruise Lines, operator of the Jubilee, told The Times that the sudden lurch occurred when the ship maneuvered to avoid a fleet of fishing boats that entered its path about 2 a.m. last Sunday. The incident 25 miles off the coast of San Diego was not reported to authorities because there was no collision or injuries, a Carnival representative said.
January 9, 2000
Six cruise lines, which together control 49,918 berths, or 34% of the industry (according to Cruise Lines International Assn.), are cooperating on their "guest loyalty" programs, allowing veteran cruisers from one line to claim discounts up to 50% on sailings on the other lines. The lines are Carnival Cruise Lines, Holland America Line, Cunard Line (which runs the Queen Elizabeth 2), Seabourn Cruise Line, Windstar Cruises and Costa Cruises. Florida-based Carnival Corp.
September 4, 2005 |
Three Carnival Cruise Lines ships have been pressed into service by the government to provide shelter for as many as 7,000 hurricane victims. The Ecstasy, the Sensation and the Holiday will be pulled from regular use Monday at the request of the Federal Emergency Management Agency. The cost of the charters was not disclosed.
September 28, 1997
Travel by airplane, ship and train is combined in new Amtrak Cruise Rail packages, the result of a three-way partnership among Amtrak, Carnival Cruise Lines and United Airlines. Vacationers can choose from 13 Carnival cruises lasting four to six days in Alaska, Mexico and the Caribbean, take the train to the port, and then fly back home after the cruise. Ports include Los Angeles, New Orleans, Miami, Tampa, Orlando and Vancouver, Canada. Prices vary.
May 17, 2009
Re: David Lazarus' consumer column, "Swine flu sank Mexico cruise," May 10: In the current economic environment it is amazing that Carnival Cruise Lines management can afford to alienate customers by acting with such indifference to their concerns. Carnival's focus on the short-term bottom line at the expense of customer satisfaction does not seem like a sustainable business model. Perhaps I have discovered a new stock to short. Evan Goldman Redondo Beach -- It's nice to be reminded now and again that life is not a cruise -- or, as my stepfather used to so aptly put it, life is not fair.
CALIFORNIA | LOCAL
May 24, 2000
Federal prosecutors have dropped rape charges filed against two crew members of the Carnival Cruise Lines ship Elation when it returned to Los Angeles from a Mexican cruise earlier this month. "After reviewing all the evidence in the case, we concluded it would not be appropriate to indict these two men," U.S. attorney's spokesman Thom Mrorek said Tuesday.
November 27, 2004 |
A 54-year-old passenger vanished as a ship returned from a five-day cruise to the Bahamas, and a daylong ocean search turned up no sign of him Friday. Glen Sheridan of Williamsburg, Va., was reported missing by his wife Thursday, after the Carnival Cruise Lines ship Celebration docked in Jacksonville. The ship's electronic exit and entry program showed he had not left the vessel after the arrival, and a crew search of the boat came up empty, Carnival said.
January 23, 2000
Carnival Cruise Lines canceled two Caribbean voyages of the Celebration as the ship underwent repairs following a Jan. 12 fire that left it adrift off Jamaica for several hours. No injuries were reported among the 1,585 passengers and 667 crew, who were midway into a seven-day cruise out of New Orleans. The fire was in an auxiliary generator.