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Can you say "yanked?" That is what Nike did this week to one of its commercials featuring NBA basketball star David Robinson that parodies "Mr. Rogers' Neighborhood." In the TV spot for the company's Force line of basketball shoes, Robinson ties his shoes, then looks at the camera and asks: "Can you say, 'Kick some butt?' " The commercial premiered on CBS during the World Series.
April 25, 2014 | By Hailey Branson-Potts
To some in Canoga Park, the Xposed Gentlemen's Club is an unwelcome neighborhood landmark. Residents complain about its sultry billboards featuring scantily clad women. The LAPD tried - and failed - to shut it down, citing complaints of violence, prostitution and drug use. There was a shooting in the parking lot last year; a man's throat was slit in the club a few years back. But the strip club has survived, and its management has made an unusual move - seeking seats on the very same neighborhood council that has been a forum for complaints about it. The owner and two employees of the club ran for seats on the council last month, and one was elected.
U.S. Rep. Maxine Waters on Tuesday led about 20 angry residents of the Imperial Courts housing project to the Los Angeles Police Commission, where they accused police of continually harassing and abusing tenants in the sprawling complex. "Please call off the dogs," the Los Angeles Democrat told commission members. "Keep them from abusing the people." Waters and the residents alleged that, since the Nov.
April 20, 2014 | By Hugo Martin
It may be no surprise that the U.S.-based airline that has drawn the most complaints per passenger over the last five years is Spirit Airlines. After all, the Florida-based carrier is known for super-tight seating and dozens of fees, including charges for soft drinks and carry-on bags. But the executives at the ultra-low-cost carrier are probably not sweating the study results because another report released last week said that Spirit also had the highest profit margin of any U.S. carrier in 2013.
April 11, 2013 | By Hugo Martin
The nation's airlines reported more delayed flights and a higher rate of mishandled luggage in February while complaints by passengers jumped nearly 30%. Meanwhile, complaints against airport security agents dropped slightly. Airlines reported an on-time arrival rate of 79.6% in February, compared with an 86.2% rate in the same month in 2012, according to statistics released Thursday by the U.S. Department of Transportation. The rate of delayed or mishandled bags grew to three bags for every 1,000 passengers in February from a rate of 2.64 bags in the same month last year, according to the federal agency.
March 13, 2012 | By Tiffany Hsu, Los Angeles Times
As many as 360,000 Ford Taurus sedans could be included in a National Highway Traffic Safety Administration investigation into possibly faulty accelerators. Vehicles from model years 2005 and 2006 are the subject of 14 complaints — but no reports of crashes or injuries — stemming from what drivers said were detached cruise control cables and sticking throttles. Federal safety regulators said Wednesday that some drivers said they struggled to stop their cars with their brakes and had to resort to shutting off the engine or shifting into neutral mode.
May 17, 2012 | By Tiffany Hsu
Employees complain more about discrimination in workplaces in Texas, Florida and California than anywhere else in the country, according to a report this week from the U.S. Equal Employment Opportunity Commission. Texas has 10% of all claims, with nearly 10,000 of the record 99,947 charges filed with the federal agency. Florida is next, with 8.1% of all complaints, and California, with 7.2%, is third. Granted, the three states are some of the most populous in the country.
January 27, 2013 | By Cindy Chang, Los Angeles Times
Los Angeles County residents are growing weary of maternity hotels in their neighborhoods, filing 60 complaints in the last month alone, according to a report by the county Planning Department. The surge, from just 15 complaints spread over the previous five years, appears related to media coverage of a Chino Hills case in early December, which may have encouraged people to come forward. The facilities are typically set up in single-family homes in quiet residential neighborhoods, particularly in the San Gabriel Valley.
May 19, 2004
Too often we hear the complaints of those who have had their hearts hardened to the plight of illegal aliens (letters, May 15). Those lucky enough to be born in this country should understand why people in countries such as Mexico, with few opportunities, are willing to break the law and be separated from their families in order to be here. Immigrants from Mexico are blamed for many of our ills, yet the cheap labor provided by immigrants keeps prices reasonable for us all. Illegal aliens deserve our gratitude for making our economy work.
January 27, 2012 | By Hugo Martin
The U.S. Department of Transportation fined Florida-based Spirit Airlines $100,000 Friday for failing to appropriately keep track of and respond to complaints about its treatment of passengers with disabilities. Under federal rules, airlines must sort, categorize and respond in writing to all complaints regarding the treatment of passengers with disabilities. “Our rules on how airlines handle disability-related complaints are designed to help us ensure that passengers with disabilities are treated fairly when they fly,” said U.S. Transportation Secretary Ray LaHood.
April 16, 2014 | By Frank Shyong
After a months-long battle with the city of Irwindale over complaints about a spicy odor, Sriracha sauce creator David Tran said Wednesday he is now seriously considering moving his factory to another location. Tran responded Wednesday to the politicians and business leaders from 10 states and multiple cities in California that have offered to host the Sriracha factory. He invited them to tour the facility in Irwindale and decide if their communities would complain about the odors that arise during production.
April 7, 2014 | By Hugo Martín
California-based Virgin America ranked highest among the nation's top 15 carriers in a study that looked at on-time performance, customer complaints and lost bag rates, among other factors. The study, known as the Airline Quality Rating report, also found that airline performance improved in 2013 over the previous year. The ratings report was produced by researchers at Embry-Riddle Aeronautical University and Wichita State University and was based on data collected by the U.S.
April 3, 2014 | By Emily Alpert Reyes and Tim Logan
Dozens of tenants are being forced to vacate a South Los Angeles building amid complaints that the city should have acted sooner to help people relocate from the squalid and dangerous apartments. In recent years, the Hoover Street commercial building was converted into dozens of apartments, prompting a complaint to the city six months ago. But when the city ultimately forced the building to be vacated, its tenants were given little time to leave. A Los Angeles Fire Department order said they had to be out by Friday, citing "unsafe buildings" and "structural hazards.
March 27, 2014 | By Stuart Pfeifer
Ten Southern California surgery centers once affiliated with the defunct 1-800-GET-THIN advertising campaign are suing UnitedHealth Group Inc. to get reimbursed for hundreds of Lap-Band weight-loss procedures. The lawsuit comes amid federal and state investigations into allegations that the surgery centers defrauded UnitedHealth Group and other insurance companies, according to a government affidavit and a demand letter filed in two federal court cases. The 1-800-GET-THIN ads once blanketed Southern California freeway billboards and broadcast airwaves, but the campaign was halted after the Food and Drug Administration said the ads failed to disclose adequately the risks of weight-loss surgery.
March 24, 2014 | By Dennis Ross
President Obama will visit Saudi Arabia this week. Based on what I hear from key Saudis, he is in for a rough reception. Rarely have the Saudis been more skeptical about the United States, and if the president is to affect Saudi behavior, it is important for him to understand why. Fundamentally, the Saudis believe that America's friends and interests are under threat, and the U.S. response has ranged from indifference to accommodation. The Saudis see Iran trying to encircle them with its Quds Force active in Bahrain, Iraq, Syria, Lebanon, Yemen and their own eastern province.
March 23, 2014 | By Marc Lifsher
SACRAMENTO - Two years ago, California's two giant telecom companies and their Silicon Valley allies won passage of a law freeing phone-over-the-Internet calls from government regulation. The 2012 law was essential to the creation of high-tech products and services, the industry argued. Its proposal bowled over opposition from consumer advocates. But this deregulation was never supposed to affect phone customers who didn't want to give up their traditional copper-wire land lines, the bill's author, Sen. Alex Padilla (D-Pacoima)
November 24, 2010 | By Andrew Zajac, Los Angeles Times Staff Writer
Beginning in March, consumers will for the first time be able to check a government database that will compile safety complaints about a wide array of products such as toys and electrical appliances. The public database, approved Wednesday by the Consumer Product Safety Commission, is almost unprecedented for a government agency. Companies will be given a brief period to block complaints that are untrue or involve confidential information, but the database appears likely to become the massive equivalent of the Internet bulletin boards on which consumers can post personal safety reviews of products.
December 2, 2012 | By Hugo Martin
The Transportation Security Administration screens about 1.8 million passengers per day at more than 450 airports across the country. But when passengers gripe about the security process, the TSA doesn't have a consistent way to collect and act on those complaints. That was the assessment of the U.S. Government Accountability Office, which released a report last week after studying the way the TSA gathers and analyzes passenger complaints. For example, passengers can register complaints through the TSA website, on comment cards at airport checkpoints, in conversations with TSA supervisors and through letters and phone calls to agency offices, among other ways.
March 21, 2014 | By David Wharton
A hometown crowd filled Iceberg Skating Palace with cheers when Russia's Adelina Sotnikova won a surprise gold medal in women's figure skating at the 2014 Sochi Olympics. But more than a few neutral observers questioned whether Sotnikova had truly outskated defending champion Yuna Kim and now officials from her native South Korea are asking the international skating federation to take another look. “Together with the Korea Skating Union, we have decided to file an official complaint [to the ISU]
March 10, 2014 | By Henry Chu and Sergei L. Loiko
KIEV, Ukraine - As Ukrainian officials prepared to campaign in the United States this week for more international support ahead of a Russian-backed referendum on secession in Crimea, Moscow complained Monday of “lawlessness” in eastern Ukraine, raising fear it might widen its military intervention to include that region. The Kremlin said in a statement that Ukrainian right-wing extremists, taking advantage of the “complete neglect” of the new Western-oriented government in Kiev, were threatening order in eastern Ukraine.
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