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August 27, 1999 | ROBIN FIELDS, Robin Fields covers consumer issues for The Times. She can be reached at (714) 966-7810 and at
The National Consumer League's gripe report for the first half of 1999 shows a dramatic drop in complaints about cramming, the nickname for billing consumers for telephone services they never ordered. The telephone industry adopted voluntary guidelines in July 1998 giving consumers more protections. Several companies now block third-party vendors from billing consumers for services unless consumers specifically instruct the carrier to do so.
February 15, 2000 | Bloomberg News
EBay Inc., the largest Internet auction operator, said it will assist the Federal Trade Commission and other law enforcement agencies combating the fastest-growing type of fraud by turning over complaints by its customers. The information that EBay will provide to the FTC can be used by more than 200 law enforcement agencies that are grappling with an explosion in Internet auction fraud. The announcement came as officials from the FTC, the Justice Department, the U.S.
September 22, 1998 | Bloomberg News
The Teamsters union filed new complaints against Anheuser-Busch Cos. with the National Labor Relations Board and said it will challenge plans by the beer maker to start operating under its most recent contract offer. The Teamsters, representing more than 8,000, or about a third, of Anheuser-Busch's employees, said the company refuses to put proposals in writing and has stopped allowing union members to pay dues through payroll deduction.
May 25, 2000 | Sharon Bernstein
A year after a legal case and a devastating internal report forced Kaiser Permanente to revamp its system of binding arbitration, complaints against the state's largest HMO are being heard sooner, according to a report issued by the independent attorney who now runs the program.
September 14, 1989 | From Reuters
Japan's powerful trade ministry took the unprecedented step Wednesday of asking foreign companies how to increase imports, and it received a bushel of complaints about the system. Trade officials said executives at 83 companies from 10 countries in North America and Europe met Trade and Industry Minister Hikaru Matsunaga and other officials for a high-level dialogue on import promotion.
A Spanish-language commercial from Chevron Corp. that ran briefly on general-market television channels drew a small but vocal response from consumers angered by the use of a language other than English on general-market stations. "The fact is that we received a small number of positive and negative responses," said Chevron spokeswoman Bonnie Chaikind. "But the overall response was very, very small in relation to the total customer base of Chevron."
The U.S. Census Bureau has agreed to investigate the claims of 17% of the nation's cities, counties and towns--including the city of Los Angeles--that the 1990 preliminary census missed thousands of housing units across the country. In all, the bureau has accepted for review the challenges of 6,602 communities, including 128 in Southern California, while rejecting 983 challenges nationwide.
November 14, 1989 | MATT LAIT
Public defenders in West Municipal Court in Westminster said Monday that cramped working conditions and heavy caseloads have made it increasingly difficult to adequately represent their clients. Because of limited office space, public defenders sometimes have to resort to interviewing clients in hallways and file rooms. "Under these conditions, client confidentiality goes out the window," said Deputy Public Defender Sharon Petrosino Monday. "It's hard to do our job this way."
February 10, 2010 | By Jerry Hirsch
Auto information and pricing company Edmunds .com took a look at the number of complaints drivers have filed about carmakers with the National Highway Traffic Safety Administration and compared them with the number of autos the companies have on the road. Toyota Motor Corp. looked pretty good by that measure. According to the database, which Edmunds noted consists of complaints from individuals and is not checked for accuracy by NHTSA, Toyota was the subject of 9.1% of the complaints from 2001 through the start of February.
December 29, 1989 | S.J. DIAMOND
Following is my annual select assortment of questionable products, services, pitches and practices, as reflected in one year's calls and letters from consumers. Many were already familiar, involving utilities, banks, insurance, time share properties, prize giveaway promotions, the IRS, retail service, credit cards, telemarketing and, of course, the invariable problems with new cars and car repairs.
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