January 11, 2010 |
Using a crude sawed-off stick as a cane, Shi Yaping waited outside a government office, competing with a throng of petitioners to air her grievance over a neighborhood dispute. The 59-year-old had traveled here from the central province of Hubei to take advantage of a centuries-old Chinese custom that grants citizens the right to bring unsettled complaints to a regional panel of inquiry. Yet Shi knows well the perils of speaking her mind in China, where undercover police and mercenary thugs wait to pounce.
CALIFORNIA | LOCAL
October 2, 1997
Want to complain about a city department, police officer or commission but don't want to leave your computer? Los Angeles City Councilwoman Laura Chick has just the idea: Get on the Internet and let your fingers do the talking. Under a motion approved Wednesday by the City Council, the 44 city departments, agencies and commissions with home pages on the World Wide Web will include complaint forms by January 1998. Gov.
CALIFORNIA | LOCAL
September 23, 1997 |
With Gov. Pete Wilson's signing of Assembly Bill 206 on Sunday, Californians can now avoid weeks of waiting on the phone or dealing with snail mail when they want to express their frustrations with state agencies. The bill allows people to call up state Web sites and electronically file formal complaints or comments about particular state departments. Constituents also may lodge complaints against state workers the same way.
August 27, 1999 |
The National Consumer League's gripe report for the first half of 1999 shows a dramatic drop in complaints about cramming, the nickname for billing consumers for telephone services they never ordered. The telephone industry adopted voluntary guidelines in July 1998 giving consumers more protections. Several companies now block third-party vendors from billing consumers for services unless consumers specifically instruct the carrier to do so.
February 15, 2000 |
EBay Inc., the largest Internet auction operator, said it will assist the Federal Trade Commission and other law enforcement agencies combating the fastest-growing type of fraud by turning over complaints by its customers. The information that EBay will provide to the FTC can be used by more than 200 law enforcement agencies that are grappling with an explosion in Internet auction fraud. The announcement came as officials from the FTC, the Justice Department, the U.S.
September 22, 1998 |
The Teamsters union filed new complaints against Anheuser-Busch Cos. with the National Labor Relations Board and said it will challenge plans by the beer maker to start operating under its most recent contract offer. The Teamsters, representing more than 8,000, or about a third, of Anheuser-Busch's employees, said the company refuses to put proposals in writing and has stopped allowing union members to pay dues through payroll deduction.
May 25, 2000 |
A year after a legal case and a devastating internal report forced Kaiser Permanente to revamp its system of binding arbitration, complaints against the state's largest HMO are being heard sooner, according to a report issued by the independent attorney who now runs the program.
September 14, 1989 |
Japan's powerful trade ministry took the unprecedented step Wednesday of asking foreign companies how to increase imports, and it received a bushel of complaints about the system. Trade officials said executives at 83 companies from 10 countries in North America and Europe met Trade and Industry Minister Hikaru Matsunaga and other officials for a high-level dialogue on import promotion.
February 10, 2010 |
Auto information and pricing company Edmunds .com took a look at the number of complaints drivers have filed about carmakers with the National Highway Traffic Safety Administration and compared them with the number of autos the companies have on the road. Toyota Motor Corp. looked pretty good by that measure. According to the database, which Edmunds noted consists of complaints from individuals and is not checked for accuracy by NHTSA, Toyota was the subject of 9.1% of the complaints from 2001 through the start of February.
June 29, 1999 |
A Spanish-language commercial from Chevron Corp. that ran briefly on general-market television channels drew a small but vocal response from consumers angered by the use of a language other than English on general-market stations. "The fact is that we received a small number of positive and negative responses," said Chevron spokeswoman Bonnie Chaikind. "But the overall response was very, very small in relation to the total customer base of Chevron."