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Complaints

BUSINESS
February 11, 2014 | By Hugo Martin
Complaints filed by air travelers about commercial airlines dropped by 14% in 2013, compared to the previous year, according to federal statistics released Tuesday. During last year, airline passengers filed 13,168 complaints with the U.S. Department of Transportation, down from the 15,338 complaints filed in 2012, according to the federal agency. The decline came despite a drop in the overall on-time performance by the nation's largest carriers. In 2013, the carriers reported a 78% on-time arrival rate, down from 82% in 2012, according to federal data.
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BUSINESS
February 10, 2014 | By Jerry Hirsch
Here's how Toyota Motor Corp. plans to finally put the sudden-acceleration issue to rest: Pull out the checkbook. The automaker is reportedly close to paying a $1-billion fine to settle a four-year federal criminal investigation into whether it properly reported safety complaints to regulators. Meanwhile, Toyota's lawyers are in settlement talks over hundreds of civil lawsuits alleging wrongful deaths or injuries, potentially adding hundreds of millions to the tab. Previously, Toyota agreed to pay $1.6 billion to settle a class-action case brought by thousands of Toyota owners who contended that sudden-acceleration problems damaged the value of their vehicles.
SPORTS
February 10, 2014 | By Lisa Dillman
SOCHI, Russia - Improvements were made to the much-maligned halfpipe at Rosa Khutor Extreme Park but not enough to satisfy the leading Olympic snowboarders. The high-profile extreme sports stars had extreme reactions after a practice session scheduled for earlier in the day was moved to Monday night with the hope that conditions would improve. Sloppy snow and edgy riders were not an ideal combination. The men's event starts Tuesday and the women's on Wednesday. FRAMEWORK: Best images from the Sochi Olympics Two-time gold-medal winner Shaun White said that he had a "frustrating" practice.
BUSINESS
February 9, 2014 | By Kenneth R. Harney
WASHINGTON - Got problems with the company that services your home mortgage - the one that collects your payments, keeps track of your escrow account and lets you know when you're late? So your monthly numbers don't look right? You got blown off by servicing personnel when you tried to get inaccuracies in your account corrected? Well, move over. You've got lots of grumpy company. As of Jan. 31, just under half of the 187,818 complaints filed with the federal watchdog Consumer Financial Protection Bureau concerned mortgage foul-ups, and the vast majority of these involved servicing, loan modification and foreclosure activities by servicers.
NATIONAL
February 4, 2014 | By Paresh Dave
Remember the Montana judge who said a 14-year-old rape victim was "older than her chronological age" and "as much in control of the situation" as her rapist when he sentenced the offender to 31 days in prison? His comments, which sparked national outrage, have prompted a formal judicial complaint against him. A prosecutor for the state's judicial oversight board has accused Judge G. Todd Baugh of imposing an “overly lenient and unlawful sentence” that “eroded public confidence in the judiciary.” The Montana Judicial Standard Commission's formal charge against Baugh of Yellowstone County was announced Tuesday after the panel received hundreds of complaints about him, including eight that were formally filed.
CALIFORNIA | LOCAL
January 22, 2014 | By Tony Perry
SAN DIEGO - Just as this city is recovering from the scandal that drove Bob Filner from the mayor's office, along comes another political firestorm. But instead of sexual harassment, it involves allegations of illegal contributions flowing into mayoral campaigns. A retired San Diego police officer, the owner of a Washington, D.C.-based election services business and another man have been charged with conspiring to funnel more than $500,000 in illegal contributions from an unidentified Mexican businessman into recent political campaigns.
NATIONAL
January 21, 2014 | By Manya Brachear Pashman, Christy Gutowski and Todd Lighty
Thousands of pages of secret church documents released Tuesday as part of a court settlement provide an unprecedented look at how the Archdiocese of Chicago for years failed to protect children from abusive priests. The documents provide new details and insights into how the nation's third-largest archdiocese quietly shuttled accused priests from parish to parish and failed to notify police of child abuse allegations. The paper trail, going back decades, also portrays painfully slow progress toward reform, accountability and openness.
BUSINESS
January 19, 2014 | Michael Hiltzik
The big television networks have faced all number of challenges in recent years. But they could be done in by something called Aereo. Most people probably haven't heard of Aereo, which has been rolling out its video service for just over a year and still serves only 10 cities, none further west than Salt Lake. But millions will be hearing about it now, because on Jan. 10, the Supreme Court agreed to hear the broadcasters' complaints that Aereo's business dramatically breaches telecommunications and copyright law. The New York start-up offers its subscribers signals from their local over-the-air broadcasters in a way that is either a minor tweak of how they can get those signals on their own (that's Aereo's version)
NATIONAL
December 30, 2013 | By David S. Cloud
TRAVIS AIR FORCE BASE, Calif. - Shortly after he arrived at Ramstein Air Base in Germany in March 2012, Air Force security guard Trent Smith was at an off-base apartment when, he says, a male sergeant touched him and pressed him to go into the bedroom for sex. "I said, 'No, I don't want to spend the night,'" Smith recalled. But Smith, 20, says he felt he had no choice. "I went along with it. " For Smith, the encounter - which he reported up the chain of command three days later - began an emotional ordeal.
SPORTS
December 13, 2013 | By Mike Bresnahan
OKLAHOMA CITY -- Every once in a while, Pau Gasol complains about not getting enough touches in the post. Lakers Coach Mike D'Antoni had a suggestion for him -- and any other Lakers player who didn't like their role in his offense. "Everybody, to a man, we've just got to play harder and worry about things less," he said Friday. "That's one thing, if they just don't want to do it that way. Then you have to accept it or not. But there's no reason to not play hard. " Gasol told the Los Angeles Times on Thursday that his poor play on the court -- averages of 14.4 points a game, 41.4% shooting -- was a result of being underutilized.
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