October 26, 1994 |
Consumers say the quality of goods and services available in the United States is merely satisfactory, according to a new consumer satisfaction survey released Tuesday by the American Society for Quality Control. The overall average rating in the survey is not high enough to protect U.S. industry from foreign competition, the Milwaukee-based organization said.
June 21, 2012 |
McDonald's rules the fast food roost when it comes to revenue. But when customer satisfaction is at stake, the burger behemoth comes in dead last, according to a new survey. The American Consumer Satisfaction Index ranks pizza chain Papa John's first with an 83% rating, compared to an industry average of 80%. Subway and Little Caesar were next with 82% scores. McDonald's, with a 73% grade, sat at the bottom with its ledger full of sales but not as much customer satisfaction.
October 30, 2002 |
Familiarity, it seems, does breed a bit of contempt. Auto buyers in the U.S. rarely rate domestic vehicles at the top of the heap in consumer satisfaction surveys, preferring instead benchmark makes such as Mercedes-Benz and BMW. It turns out that car owners in Germany don't like their domestics much either. They seem to prefer Japanese cars, rating them higher than most European makes in quality and reliability in J.D. Power & Associates' inaugural German consumer satisfaction index survey.
November 7, 1995 |
U.S. consumers were less satisfied overall with the quality of goods and services in the past year, according to a survey released Monday. "The data suggest that speculation and conventional wisdom about a significant improvement in the quality of goods and services is somewhat off-base," University of Michigan economist Claes Fornell said Monday. Overall consumer satisfaction declined 1.1% between October, 1994, and last month as measured by the American consumer satisfaction index.
March 27, 2013 |
The first civilian to run the military's $10-billion-a-year retail business is working to bring the enterprise into the modern age. The CEO of the Dallas-based Army & Air Force Exchange Service, Tom Shull, is the first retailer to hold the post. It had been held by military officers on a two-year basis for 117 years. Shull, 61, was named to the position last year and his tenure doesn't have a time limit. There had been many complaints about the service in the comments section of Military Times.
July 4, 2011 |
U.S. air travelers already pay to check bags and buy onboard snacks, among other charges. But would they pay to avoid those long airport security lines? A sizable chunk of them would, according to a recent survey by the U.S. Travel Assn., the nationwide trade group that has been pushing the idea of a fee-based plan to unclog the gridlock at the country's airports. The survey of 1,007 Americans found that 45% of those questioned would be either "very" or "somewhat" likely to pay an annual fee of up to $150 to undergo a government background check to speed through a new, faster airport security line.