February 27, 2010 |
Although the nation's major airlines continue to boast improved on-time arrival rates and less lost luggage, air travelers are still unhappy with America's airports. And Los Angeles International Airport is rated among the worst. San Francisco International Airport doesn't rate much better. Slow baggage delivery, long security lines, uncomfortable terminal seats and a lengthy, frustrating check-in process are the main complaints from air travelers about U.S. airports, according to a new survey by consumer research company J.D. Power & Associates Inc. Overall, the passengers gave the nation's airports a rating of 690 on a 1,000-point scale.
March 22, 2011 |
Pop quiz: Name the telecom company whose wireless service is rated dead last for customer satisfaction and has been dubbed "worst carrier" by Consumer Reports. If you guessed AT&T, go to the head of the class. So does anyone think things will improve if AT&T Inc. wins federal approval to acquire rival T-Mobile USA for $39 billion, giving it more wireless customers than any other service provider? "What improves customer satisfaction is when carriers compete with each other," said Parul Desai, telecom policy counsel with Consumers Union, publisher of Consumer Reports.
December 2, 1994 |
The cable industry is promising to compensate customers for late or missed service calls as part of a broad image-improvement effort announced Thursday. Starting March 1, customers will get $20 for missed or late calls. Prospective customers will receive free cable installation if a technician misses or is late for an appointment.
October 4, 2005 |
Many U.S. health insurers provided better medical care to their patients in 2004, but more consumers are enrolling in types of plans that do not make such data public, a survey released Monday found. A privately held insurer, Harvard Pilgrim Health Care, provided the best healthcare coverage in the United States, according to the survey by the National Committee for Quality Assurance, a privately funded nonprofit group. Several Cigna Corp. and Aetna Inc.
August 14, 2007 |
Is Google Inc. losing its edge? The search engine juggernaut was overtaken for the first time by rival Yahoo Inc. in a University of Michigan customer satisfaction survey scheduled for release today. Consumers gave Google a score of 78 out of a possible 100 points, down three points from last year. It was the first time Google slipped below 80 points since 2002, when the company was added to the survey. Meanwhile, Yahoo gained three points to 79 to secure the top spot. Ask.
March 27, 2001 |
DaimlerChrysler said Monday it will set up five independent regional business centers, one of them in Southern California, to handle U.S. sales and service responsibilities previously directed from the Chrysler Group's national headquarters in Michigan. "The restructuring of our field organization is being done in an effort to more directly service our dealers and their local markets" and to improve sales, profits and customer satisfaction levels, said Gary E.
September 23, 2007 |
I recently returned from a boat tour in Indonesia and was impressed by the quality of the service provided by the tour company. The employees went out of their way to make the experience a pleasurable one for the customers. Other tour companies we have used in the past were equally good. My impressions are consistent with those of many other travelers with whom I have compared notes.
October 8, 2000 |
It's 9 a.m. on a Saturday in Seattle, and, as usual, a big crowd is watching the show at Pike Place Fish Market. Bear, a boom box of a man wearing fluorescent-orange scrubs, is hurling a 6-pound Copper River sockeye salmon to fellow fishmonger Andy Frigulietti, who snags it with one hand, much to the crowd's delight, and delivers it into the arms of a waiting customer. The flying fish are clearly a hit with customers--and with tourists, who flock to the market to experience the show.
April 19, 1995 |
When the Rancho Santa Margarita post office first opened, a woman walked in, stopped abruptly, glanced around and walked out. "She thought she was in the wrong place," said the manager, Bob Phraner. "This doesn't look like your usual post office." Indeed, it doesn't. Sitting between a real estate office and a delicatessen in one of Orange County's newer shopping centers, it looks like a post office as you approach. But once inside, you might mistake it for a greeting card store.
May 12, 1992 |
J. D. Power & Associates in Agoura Hills is nearly synonymous with car research, which Power has earned by publishing customer-satisfaction surveys and other analyses for the world's auto makers for more than a decade. But that isn't stopping AutoPacific Group Inc. of Santa Ana from trying to muscle in on parts of Power's business.