March 28, 2013 |
In a push to simplify mortgage modifications, federal regulators announced a streamlined process that doesn't require borrowers to prove a hardship. "This new option gives delinquent borrowers another path to avoid foreclosure," Edward J. DeMarco, acting director of the Federal Housing Finance Agency, said in a statement announcing the modifications Wednesday. The new modifications, however, would not include reducing the loan balance, a move promoted by housing advocates and others but resisted by DeMarco, who says it would end up costing taxpayers money and would encourage defaults.
January 12, 2009 |
Americans spend billions on hair-care products each year, a remarkable investment for a part of the body with no real function. We clean it, nourish it and style it -- and we definitely mourn its loss. Lots of products and procedures promise to restore thinning or disappearing hair. One especially intriguing option is the HairMax LaserComb, a hand-held laser device that supposedly revives hair follicles.
August 17, 2008 |
When it comes to choosing broadband Internet providers, you can't always get what you want. But with certain limitations, you can get what you need. If you use the Internet regularly, chances are you already have broadband -- that is, a high-speed hookup, usually through your cable television provider or phone company. But are you getting it at the right speed and right price? There are more choices than ever, even though you typically have to go with a provider that serves your neighborhood.
March 28, 2013 |
Bank of America Corp., which handles customer service on about 15% of U.S. home loans, has accounted for 30% of the mortgage complaints logged by the Consumer Financial Protection Bureau, according to a new database made public by the federal watchdog. The level of customer discontent - far greater than at home-lending rivals Wells Fargo & Co. and JPMorgan Chase & Co. - reflects BofA's struggles since its 2008 acquisition of Countrywide Financial Corp. in Calabasas. Countrywide had become the No. 1 mortgage firm by specializing in subprime and other high-risk loans.
September 17, 2007 |
In a global search for low-cost customer service, AOL considered call centers in India and other popular locations -- then settled on the tiny island of St. Lucia. In choosing the Caribbean island, AOL, a unit of Time Warner Inc., joined other U.S. companies that have made the region a new global hub for call centers.
March 20, 2013 |
At least eight big providers of mortgage customer service have failed to properly track and resolve serious complaints about servicing fraud, according to an audit of Freddie Mac, the home finance giant that has been propped up by the government since the financial crisis. Freddie Mac needs to enhance its oversight of the servicers by testing their performance and establishing fines for noncompliance, the audit says. The Los Angeles Times was provided with an embargoed copy of the audit report, to be released Thursday.