April 22, 2014 |
A national study on customer satisfaction suggests that passenger satisfaction ratings slump after airlines undergo a merger with another carrier. The nation's top airlines received a combined score of 69 on a 1-to-100 scale, below the average scores for banks, insurance companies, gas stations, hotels and the U.S. Postal Service, according to the American Customer Satisfaction Index, an annual study released Tuesday. The airlines' score remained the same from last year's customer satisfaction score.
CALIFORNIA | LOCAL
April 19, 2014 |
Dozens of customers at a Del Taco restaurant in Santa Paula were mistakenly charged thousands of dollars for their fast-food tacos, drinks and other menu items. One customer said he was charged $4,050 for one CrunchTada Pizza and two beef tacos, according to the Associated Press. The meal should have cost less than $5. Michael Cole said he noticed the overcharge when he could not draw cash Friday from an ATM. A Del Taco spokesman told the Ventura County Star that the glitch involved computers dealing with credit card and ATM transactions at the store and that all charges would be refunded.
April 18, 2014 |
Google has begun contacting customers and offering them the chance to try out the company's Glass wearable device before committing to pay $1,500 for the gadget. The company is offering to send those users trial kits that come with Glass units in four different color options along with the device's various frame styles. "We've heard from potential Explorers that they'd love to be able to try Glass on at home before committing to purchase it," a Google spokeswoman said in a statement.
April 15, 2014 |
Greg Louganis, the Olympic diving champion, has put his personalized retreat in Malibu up for sale at $2,999,999. The ocean-view home opens to decks and a custom swimming pool with a diving platform. The Olympic rings insignia is on the bottom of the pool, which has blue tiling. The 3,385 square feet of interiors include living and family rooms, three bedrooms, four bathrooms and a guest house. The master bedroom features a sitting area and a fireplace. There also are fireplaces in the living and family rooms.
April 14, 2014 |
T-Mobile is on the offensive against its rivals again, calling for the top U.S. wireless carriers to end their use of overage fees. The Seattle-based carrier launched a petition on Change.org on Monday morning that said 20 million Americans were hit with overage fees by carriers in 2013. T-Mobile estimates that customers pay AT&T, Verizon and Sprint more than $1 billion in overages per year. "I'm laying down a challenge to AT&T, Verizon and Sprint to join T-Mobile in ending these outrageous overage penalties for all consumers -- because it's the right thing to do," T-Mobile CEO John Legere said in a statement.
CALIFORNIA | LOCAL
April 14, 2014 |
Ken Dobson, a retired police officer, said he received quite a welcome when he landed his single-engine Cessna in Detroit two days after leaving his home in Palm Desert. Five sheriff's cars surrounded the plane and deputies got out with guns drawn. Then a helicopter arrived with four federal agents and a drug-sniffing dog. They demanded to see Dobson's pilot's license, asked about the flight and mentioned that his long trip from Southern California was suspicious. Fearing he would lose his flight credentials if he didn't cooperate, Dobson consented to a search of his plane.