January 25, 2013 |
No more missing inches: Subway says that never again will a Footlong sandwich meet a ruler it can't match. In the company's own words: “We regret any instance where we did not fully deliver on our promise to our customers. We freshly bake our bread throughout the day in our more than 38,000 restaurants in 100 countries worldwide, and we have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide.” This after an outcry when an Australian customer posted a photo of a Footlong sub on Subway's Facebook page.
January 21, 2014 |
The Weather Channel wants DirecTV to waive its steep cancellation fees for customers seeking to drop the satellite service because it no longer carries the network. The request is being made in an open letter being sent to DirecTV's board of directors Wednesday morning and in advertisements scheduled to be published in several newspapers including the Los Angeles Times and New York Times. In the letter, Weather Co. Chairman and Chief Executive David Kenny writes that since the network was dropped Jan. 13, "many thousands have called your customer service centers asking to terminate their contracts since they are now getting less content for the same price.
April 3, 2011 |
Dorothy Ouma began trading foreign currencies after seeing a TV commercial touting it as a way to make extra money, something she could use as a single mother raising three children. "The ads made me think, 'This is easy,'" said Ouma, 52, an administrator with the Grand Prairie, Texas, police department. Ouma used her credit card to fund an account with an online currency broker. Within a few weeks of swapping dollars for yen and euros, she said, her $3,000 of borrowed money was gone.
March 5, 2014 |
After kicking off a trade-in program specifically for loyal BlackBerry users, T-Mobile said it has experienced 15 times the amount of device trade-ins that it normally receives. But surprisingly, most of the customers are dumping their BlackBerry devices. An internal memo sent within T-Mobile indicates that 94% of customers participating in the BlackBerry trade-in program have switched to other types of devices, according to a report by TmoNews . VIDEO: Unboxing the Quirky Spotter multipurpose sensor Those results are notable considering what led to T-Mobile launching the trade-in campaign in the first place.
March 13, 2013 |
Some taxpayers splurge on big-screen televisions or pay off their credit cards with their tax refund, while others, like Brandon Frank, count on it to pay rent. The 25-year-old former construction worker from Michigan and father of three may have to wait as long as six weeks before he sees his refund, because of a filing error by H&R Block. "I was counting on it for rent," said Frank, who's been unemployed since October and is attending college. "I'm probably going to have to go to one of the cash-advance places, because the money I was expecting isn't there.
January 29, 2014
Re "Cluing in AT&T to its own cellphone rules," Jan. 24 David Lazarus mentioned the discrepancy in information provided by different AT&T service reps. That brought to mind my recent experience with the company. I spoke with one service rep on the telephone and later chatted online with another one. Each quoted a different selection of long-distance plans and different charges for the same plans. The online rep told me that the telephone customer service people might offer different options than those online.