January 29, 2014
Re "Cluing in AT&T to its own cellphone rules," Jan. 24 David Lazarus mentioned the discrepancy in information provided by different AT&T service reps. That brought to mind my recent experience with the company. I spoke with one service rep on the telephone and later chatted online with another one. Each quoted a different selection of long-distance plans and different charges for the same plans. The online rep told me that the telephone customer service people might offer different options than those online.
April 3, 2011 |
Dorothy Ouma began trading foreign currencies after seeing a TV commercial touting it as a way to make extra money, something she could use as a single mother raising three children. "The ads made me think, 'This is easy,'" said Ouma, 52, an administrator with the Grand Prairie, Texas, police department. Ouma used her credit card to fund an account with an online currency broker. Within a few weeks of swapping dollars for yen and euros, she said, her $3,000 of borrowed money was gone.
June 24, 2010 |
Cutting inscrutable health insurance jargon out of their communications. Opening retail stores to answer people's questions and offer wellness classes. Measuring customer-service efforts to give callers a better experience. More insurance carriers are ramping up their services as they prepare to compete for millions of new customers starting in 2014, as a result of the new healthcare-reform law. That's the year health insurers will be barred from refusing coverage to people with preexisting conditions or charging them exorbitant rates, and the first time individuals will have to carry health insurance or face a financial penalty.
October 31, 2013
Re "Program for UPS customers delivers unnerving surprise," Column, Oct. 29 David Lazarus' column on UPS having so much personal information from certain customers didn't report anything new to me. I have researched and found that information in my life could come from a state contractor's license that expired in 1984. A recent property refinancing is the source for some other similar information used by those checking my credit. A document recorded by a government agency is another source for information.
October 27, 2009 |
Perhaps the most compelling reason for a business to get on Facebook is the likelihood that its customers are already there -- and talking about it. Charles Nelson, president of Sprinkles Cupcakes in Beverly Hills, said it's crucial to pay attention to what people are saying about your business online. He and others at Sprinkles respond to every person commenting on its Facebook page. "Requests. Complaints. We're watching. It's not just me, it's our entire team -- store managers, the corporate team -- who are paying attention," Nelson added.
CALIFORNIA | LOCAL
October 9, 2013 |
Downed wires and harsh weather left about 6,000 customers without power Wednesday in Venice and Leimert Park. Terry Schneider of the Los Angeles Department of Water and Power said the outages in Venice began at about 10:43 a.m. because of downed wires and that some 3,400 customers were without power there. The outage in Leimert Park started about 12:40 p.m. because of inclement weather. Schneider said that outage was affecting 2,600 customers. Schneider said crews were in the field and hoped to have the outages fixed in a matter of hours. ALSO: Kitten rescued from burning house in San Bernardino Showers hit L.A.; thunderstorms, mountain snow possible Charges filed against woman accused of hiding school money in bra Twitter: @aribloomekatz | Facebook email@example.com