March 17, 2014 |
Time Warner Cable has assured customers that the company's $45-billion acquisition by Comcast will improve service and innovation. Customers might wonder how the pairing of two profit-hungry cable giants will remedy the biggest problem: ever-increasing monthly bills. Time Warner Cable has just sent out notices of its latest rate hikes, which take effect with the next bill. As usual, the company says higher prices were unavoidable. On the one hand, it says, "the rates that TV networks and programming providers are charging us to deliver your favorite channels have risen to new highs.
May 30, 2013 |
A San Francisco-based online ticketing service that handles sales for hundreds of theaters, concert halls and sports venues nationwide says its records were hacked this spring and that customers should watch their billing statements to make sure intruders haven't rung up fraudulent purchases on their credit cards. Among the clients of the targeted vendor, Vendini, are the Soka Performing Arts Center and Irvine Barclay Theatre in Orange County. The Soka Center's general manager, David Palmer, emailed an apology and an explanation to its patrons this week.
September 20, 2013
Re "Senator tells Edison to fix blackouts," Sept. 17 Cheers to state Sen. Ted Lieu (D-Torrance) for his work in making Southern California Edison aware of its responsibilities to its customers. Thinking back on my experience with utility service failures, a better solution to the problem of making utilities like Edison responsible might be to require the company to give deep discounts to customers affected by "massive, recurring and unacceptable power outages," as Lieu called them.
January 29, 2014
Re "Cluing in AT&T to its own cellphone rules," Jan. 24 David Lazarus mentioned the discrepancy in information provided by different AT&T service reps. That brought to mind my recent experience with the company. I spoke with one service rep on the telephone and later chatted online with another one. Each quoted a different selection of long-distance plans and different charges for the same plans. The online rep told me that the telephone customer service people might offer different options than those online.
June 24, 2010 |
Cutting inscrutable health insurance jargon out of their communications. Opening retail stores to answer people's questions and offer wellness classes. Measuring customer-service efforts to give callers a better experience. More insurance carriers are ramping up their services as they prepare to compete for millions of new customers starting in 2014, as a result of the new healthcare-reform law. That's the year health insurers will be barred from refusing coverage to people with preexisting conditions or charging them exorbitant rates, and the first time individuals will have to carry health insurance or face a financial penalty.
April 3, 2011 |
Dorothy Ouma began trading foreign currencies after seeing a TV commercial touting it as a way to make extra money, something she could use as a single mother raising three children. "The ads made me think, 'This is easy,'" said Ouma, 52, an administrator with the Grand Prairie, Texas, police department. Ouma used her credit card to fund an account with an online currency broker. Within a few weeks of swapping dollars for yen and euros, she said, her $3,000 of borrowed money was gone.