March 11, 2012 |
It's sad indeed when a respectable business organization gets so puffed up by its own reputation that it decides there's no downside to treating its customers like chumps. Here's the latest example of such corporate arrogance in action: the Los Angeles Angels of Anaheim. Advance ticket sales for Angels soared after the team announced its 10-year, $250-million contract with slugging superstar Albert Pujols in December. That's the good news. The bad news is that over the last week, they've squandered considerable fan goodwill through an execrable display of contempt for their paying customers.
CALIFORNIA | LOCAL
April 9, 2013 |
For Southern California, the worst of the wind is over for now, an official with the National Weather Service said Tuesday morning. A day after winds of up to 45 mph blasted through the region, Southern Californians will feel relatively mild gusts of 15 to 20 mph Tuesday and Wednesday, said meteorologist Kathy Hoxsie. Thousands of utility customers lost power across Southern California on Monday. The Los Angeles Department of Water and Power reported 13,000 customers without power and Southern California Edison reported 1,800 outages.
April 24, 2014 |
As far as corporate notices go, they don't get much creepier than this recent alert from Verizon Wireless. The company says it's "enhancing" its Relevant Mobile Advertising program, which it uses to collect data on customers' online habits so that marketers can pitch stuff at them with greater precision. "In addition to the customer information that's currently part of the program, we will soon use an anonymous, unique identifier we create when you register on our websites," Verizon Wireless is telling customers.
January 24, 2011 |
Dear Karen: How do I get customers for my new security business? Answer: Attracting early clients is tough for any business without a track record, particularly one in the security industry. You must persuade customers to trust your integrity and your ability to deliver on the contract you sign with them. Look for early customers within your business and social circles, where people already know and presumably trust you. Offer discounts to your first customers and ask them to write testimonials for you and send referrals your way. "Target your marketing to customers that you feel would have the greatest interest in your new approach based upon the research you should have done before launching your business," said Robert M. Donnelly, an entrepreneurship professor at St. Peter's College in New Jersey.
CALIFORNIA | LOCAL
April 25, 2000
Power was knocked out Monday afternoon to 4,200 residential and commercial customers in Oxnard, according to Southern California Edison officials. The cause of the outage was still unknown late Monday, but company spokesman Rudy Gonzales said power had been restored to all customers by 7:15 p.m. The affected area was south of Gonzales Road, north of Wooley Road, west of Oxnard Boulevard and east of Victoria Avenue. The power first failed about 3:12 p.m.
March 24, 1986
Quotron Systems Chairman Milton E. Mohr said several customers and joint-venture partners, including AT&T, have voiced concerns about Citicorp gaining access to their confidential business plans if the banking firm acquires Quotron. Mohr said, however, that he doesn't know if any customers will withdraw their business if Citicorp's $680-million bid succeeds.
July 12, 1992 |
Stores come and go. So what is so special about Henshey's? A survey of people on both sides of the counter provides some answers. "Henshey's is such a nice place to work--comfortable," said Marianne Booth, who started in gift-wrapping 26 years ago and has since graduated to accounts payable. "In other stores you are lucky if you can find a salesperson, but here there's a special camaraderie with everyone--staff and customers.
December 3, 2000
I cannot believe what Adelphia Cable has recently forced upon us: digital TV ["Adelphia Sending L.A. Cable Customers a Digital Warning," Nov. 17]. My neighbors and I are in an uproar over the fact that we were not given any choice as to whether or not we want to keep the cable we have, or have a box installed, get 200 channels (150 too many) free for a month, then call and tell them whether to keep our original channels or not. The caveat is, if you don't call within the month, you'll automatically be charged $74.50 per month, so be on the alert in December.
November 2, 2012 |
Busted. The EPA announced Friday that Hyundai Motor America and Kia Motors America had overstated the fuel economy rating on nearly a million vehicles made from 2011-13. In a statement issued Friday, Hyundai blamed the discrepancy on "procedural errors" at its testing facility in Korea. Photos: Vehicles with overstated fuel economy claims A complete list of affected Hyundai vehicles is here . The list includes the Accent, Elantra, Veloster and Veloster Turbo, Sonata Hybrid, Azera, Genesis, Tucson, and Santa Fe Sport.
March 16, 2010 |
Lawmakers and consumer advocates have heaped accolades on Bank of America for its announcement that it will stop hitting customers with $35 overdraft fees any time they don't have enough cash to cover a debit-card purchase. Rep. Carolyn Maloney (D-N.Y.), who has spearheaded efforts in Congress to crack down on abusive bank practices, was typical of those showering BofA with love. She declared, "Let me now praise Bank of America!" It's understandable that folks who regularly criticize banks would want to hand out milk and cookies when they see something beneficial for consumers.