CALIFORNIA | LOCAL
December 8, 1996
Re "Busy Stores Fail Hire Education," Dec. 2. As a person who has worked in retail more than 15 years, I was a bit disturbed after reading Sandy Banks' article about retail employees. She seemed to paint a picture that most, if not all, retail employees do not give a hoot about the customer. The article described an incident between two employees that should never have happened. If a manager or supervisor had been a witness, both probably would have been terminated. Without question, most retail employees are aware that customers are vital--no customers, no jobs--which is why clerks tolerate some of the rudest and most disrespectful behavior imaginable.
December 6, 2013 |
Apparently when it comes to selling satellite TV, anything goes. In a lawsuit filed in federal court in Sacramento, satellite broadcaster DirecTV accuses Dish One, a retailer majority-owned by rival Dish Network, of using all sorts of duplicitous and illegal acts including pretending to be DirecTV representatives in an effort to poach subscribers, primarily senior citizens. Dish One has "engaged in marketing efforts to target existing DirecTV customers and convince those customers to switch to Dish Network based on false and misleading representations," DirecTV said in the suit, which makes allegations of trademark infringement, false advertising, fraud and slander.
March 21, 2013 |
Lululemon Athletica's recall of its too-sheer black yoga pants will cause trouble far into next year, the company said Thursday as it reported fourth-quarter and full-year fiscal earnings. Already, the issue -- dubbed “Pantsgate” by some on social media -- is inflaming customers claiming to have been mistreated by company associates while trying to return pants without enough rear-end coverage. Lululemon Addict, a fan site for the brand , posted tales this week of Lululemon sales associates demanding that customers put on the pants and then bend over to determine whether the clothing was see-through enough to warrant a refund.
CALIFORNIA | LOCAL
May 30, 1992
I wonder why the big deal about thieves ("Thwarting the Thieves," Ventura County Life, May 21), when so many of the stores do not have people to help one purchase items. There is also nobody to help find an item. The best a customer can hope for is a cashier where one must stand in line and wait to pay. I have walked out because I could not find a clerk to help me. GINGER JONES Channel Islands
January 24, 2011 |
Dear Karen: How do I get customers for my new security business? Answer: Attracting early clients is tough for any business without a track record, particularly one in the security industry. You must persuade customers to trust your integrity and your ability to deliver on the contract you sign with them. Look for early customers within your business and social circles, where people already know and presumably trust you. Offer discounts to your first customers and ask them to write testimonials for you and send referrals your way. "Target your marketing to customers that you feel would have the greatest interest in your new approach based upon the research you should have done before launching your business," said Robert M. Donnelly, an entrepreneurship professor at St. Peter's College in New Jersey.
CALIFORNIA | LOCAL
April 9, 2013 |
For Southern California, the worst of the wind is over for now, an official with the National Weather Service said Tuesday morning. A day after winds of up to 45 mph blasted through the region, Southern Californians will feel relatively mild gusts of 15 to 20 mph Tuesday and Wednesday, said meteorologist Kathy Hoxsie. Thousands of utility customers lost power across Southern California on Monday. The Los Angeles Department of Water and Power reported 13,000 customers without power and Southern California Edison reported 1,800 outages.
March 11, 2012 |
It's sad indeed when a respectable business organization gets so puffed up by its own reputation that it decides there's no downside to treating its customers like chumps. Here's the latest example of such corporate arrogance in action: the Los Angeles Angels of Anaheim. Advance ticket sales for Angels soared after the team announced its 10-year, $250-million contract with slugging superstar Albert Pujols in December. That's the good news. The bad news is that over the last week, they've squandered considerable fan goodwill through an execrable display of contempt for their paying customers.
March 24, 1986
Quotron Systems Chairman Milton E. Mohr said several customers and joint-venture partners, including AT&T, have voiced concerns about Citicorp gaining access to their confidential business plans if the banking firm acquires Quotron. Mohr said, however, that he doesn't know if any customers will withdraw their business if Citicorp's $680-million bid succeeds.
December 3, 2000
I cannot believe what Adelphia Cable has recently forced upon us: digital TV ["Adelphia Sending L.A. Cable Customers a Digital Warning," Nov. 17]. My neighbors and I are in an uproar over the fact that we were not given any choice as to whether or not we want to keep the cable we have, or have a box installed, get 200 channels (150 too many) free for a month, then call and tell them whether to keep our original channels or not. The caveat is, if you don't call within the month, you'll automatically be charged $74.50 per month, so be on the alert in December.
July 12, 1992 |
Stores come and go. So what is so special about Henshey's? A survey of people on both sides of the counter provides some answers. "Henshey's is such a nice place to work--comfortable," said Marianne Booth, who started in gift-wrapping 26 years ago and has since graduated to accounts payable. "In other stores you are lucky if you can find a salesperson, but here there's a special camaraderie with everyone--staff and customers.