March 13, 2013 |
Some taxpayers splurge on big-screen televisions or pay off their credit cards with their tax refund, while others, like Brandon Frank, count on it to pay rent. The 25-year-old former construction worker from Michigan and father of three may have to wait as long as six weeks before he sees his refund, because of a filing error by H&R Block. "I was counting on it for rent," said Frank, who's been unemployed since October and is attending college. "I'm probably going to have to go to one of the cash-advance places, because the money I was expecting isn't there.
CALIFORNIA | LOCAL
April 9, 2013 |
For Southern California, the worst of the wind is over for now, an official with the National Weather Service said Tuesday morning. A day after winds of up to 45 mph blasted through the region, Southern Californians will feel relatively mild gusts of 15 to 20 mph Tuesday and Wednesday, said meteorologist Kathy Hoxsie. Thousands of utility customers lost power across Southern California on Monday. The Los Angeles Department of Water and Power reported 13,000 customers without power and Southern California Edison reported 1,800 outages.
January 25, 2013 |
No more missing inches: Subway says that never again will a Footlong sandwich meet a ruler it can't match. In the company's own words: “We regret any instance where we did not fully deliver on our promise to our customers. We freshly bake our bread throughout the day in our more than 38,000 restaurants in 100 countries worldwide, and we have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide.” This after an outcry when an Australian customer posted a photo of a Footlong sub on Subway's Facebook page.
March 11, 2012 |
It's sad indeed when a respectable business organization gets so puffed up by its own reputation that it decides there's no downside to treating its customers like chumps. Here's the latest example of such corporate arrogance in action: the Los Angeles Angels of Anaheim. Advance ticket sales for Angels soared after the team announced its 10-year, $250-million contract with slugging superstar Albert Pujols in December. That's the good news. The bad news is that over the last week, they've squandered considerable fan goodwill through an execrable display of contempt for their paying customers.
January 24, 2011 |
Dear Karen: How do I get customers for my new security business? Answer: Attracting early clients is tough for any business without a track record, particularly one in the security industry. You must persuade customers to trust your integrity and your ability to deliver on the contract you sign with them. Look for early customers within your business and social circles, where people already know and presumably trust you. Offer discounts to your first customers and ask them to write testimonials for you and send referrals your way. "Target your marketing to customers that you feel would have the greatest interest in your new approach based upon the research you should have done before launching your business," said Robert M. Donnelly, an entrepreneurship professor at St. Peter's College in New Jersey.
CALIFORNIA | LOCAL
April 25, 2000
Power was knocked out Monday afternoon to 4,200 residential and commercial customers in Oxnard, according to Southern California Edison officials. The cause of the outage was still unknown late Monday, but company spokesman Rudy Gonzales said power had been restored to all customers by 7:15 p.m. The affected area was south of Gonzales Road, north of Wooley Road, west of Oxnard Boulevard and east of Victoria Avenue. The power first failed about 3:12 p.m.
March 24, 1986
Quotron Systems Chairman Milton E. Mohr said several customers and joint-venture partners, including AT&T, have voiced concerns about Citicorp gaining access to their confidential business plans if the banking firm acquires Quotron. Mohr said, however, that he doesn't know if any customers will withdraw their business if Citicorp's $680-million bid succeeds.
December 3, 2000
I cannot believe what Adelphia Cable has recently forced upon us: digital TV ["Adelphia Sending L.A. Cable Customers a Digital Warning," Nov. 17]. My neighbors and I are in an uproar over the fact that we were not given any choice as to whether or not we want to keep the cable we have, or have a box installed, get 200 channels (150 too many) free for a month, then call and tell them whether to keep our original channels or not. The caveat is, if you don't call within the month, you'll automatically be charged $74.50 per month, so be on the alert in December.
July 12, 1992 |
Stores come and go. So what is so special about Henshey's? A survey of people on both sides of the counter provides some answers. "Henshey's is such a nice place to work--comfortable," said Marianne Booth, who started in gift-wrapping 26 years ago and has since graduated to accounts payable. "In other stores you are lucky if you can find a salesperson, but here there's a special camaraderie with everyone--staff and customers.
December 24, 2013 |
It's a perk wireless customers have come to expect: Sign up for a two-year service contract, and get a new smartphone at a deeply discounted price or sometimes even free. But the reign of cellphone subsidies could be ending as customers demand more flexible mobile plans, forcing wireless carriers to look for alternatives to the long-standing practice. AT&T Inc. hinted this month that it was considering doing away with phone subsidies. Chief Executive Randall Stephenson said subsidizing a smartphone every two years was an expensive undertaking that he didn't think the company could afford.