October 1, 2013 |
New York's top prosecutor has decided to sue Wells Fargo & Co. over its alleged failure to comply with customer-service reforms mandated by last year's landmark $25-billion national mortgage settlement. The lawsuit follows months of fruitless negotiations between New York Atty. Gen. Eric Schneiderman and Wells Fargo, according to several people briefed on the decision. Schneiderman has threatened since May to file a lawsuit against the San Francisco bank, which is the largest mortgage lender and servicer.
September 26, 2013 |
Holders of Chase bank's popular Sapphire credit card may be wondering why they'll soon be on their own when it comes to keeping fraudsters at bay. "Please note that ID Theft Coverage will be canceled," Chase has notified Sapphire cardholders. "All changes are effective Nov. 1, 2013. " That's a pretty significant reversal considering that identity-related fraud affected 12.6 million U.S. consumers last year and caused $21 billion in losses, according to Javelin Strategy & Research.
September 20, 2013
Re "Senator tells Edison to fix blackouts," Sept. 17 Cheers to state Sen. Ted Lieu (D-Torrance) for his work in making Southern California Edison aware of its responsibilities to its customers. Thinking back on my experience with utility service failures, a better solution to the problem of making utilities like Edison responsible might be to require the company to give deep discounts to customers affected by "massive, recurring and unacceptable power outages," as Lieu called them.
CALIFORNIA | LOCAL
September 20, 2013 |
The question is pretty straightforward. What did $40 million in Los Angeles Department of Water and Power ratepayer money, directed to two nonprofits, pay for? The nonprofits won't say. The DWP won't say. Local 18 of the International Brotherhood of Electrical Workers, which represents the majority of DWP employees, won't say. "This is ratepayer money and they need to account for it," Jeff Millman, spokesman for Mayor Eric Garcetti, said to Times reporter Jack Dolan, who broke the story.
September 16, 2013 |
One of the most dubious practices of the business world is making people pay to pay - charging customers money so they can give the company money. Want to pay by credit card? That'll cost you. Want to pay by phone? That'll cost you. Want to pay using a fully automated, no-human-being-anywhere-in-sight computer system? That'll cost you. And then there's the wireless company MetroPCS, which takes things to a whole other level by charging customers a $3 fee to pay their bill in person at a MetroPCS store, even in cash.
CALIFORNIA | LOCAL
September 15, 2013 |
The workday was just getting started at the Roadhouse Bar & Grill in Torrance when the lights flickered and went black just after 7 a.m. Sunday. Bartender Amelia Villa was chatting with cook Oscar Magana by the counter when they heard a loud crackling. "We went outside and watched the power line snap all the way down 190th" Street, Villa said, noting that the hanging utility wires caught fire. Thick smoke filled the block, then something that sounded like a transformer blew, she said.
September 9, 2013 |
SACRAMENTO - California lawmakers are poised to pass legislation that could dramatically affect bills for millions of residential customers of Southern California Edison Co. and other state-regulated utilities. People living in temperate climates along the coast would probably see higher bills. Those in torrid regions - the San Joaquin Valley, the Inland Empire and the Mojave Desert - would get some rate relief. Exactly how much rates would change would be left to the Public Utilities Commission after it conducts a detailed, technical investigation.
September 8, 2013 |
Like many grocery shoppers, Michele Ricketts dreads long checkout lines. But lately, she's been breezing by the cash register at her neighborhood Ralphs even with the usual crowds at the store. "In the last month, I have noticed it was faster," said Ricketts, 27, an actress from the Miracle Mile. "I thought I was dreaming. " She wasn't. To shave precious minutes off wait times, Ralphs has been installing technology to measure foot traffic in nearly all of its supermarkets.
CALIFORNIA | LOCAL
September 6, 2013 |
A Los Angeles-based U.S. Customs and Border Protection officer and his two brothers have been charged in an international weapons-smuggling scheme, federal prosecutors announced. Authorities allege Wilfredo Maralit, 48, and his brothers - Rex Maralit, 44, a New York City police officer, and Ariel Maralit, 43, who lives in the Philippines - illegally shipped high-powered, military-grade assault and sniper rifles, pistols and other firearm components from the U.S. to the Philippines.