June 13, 2011 |
The faces of passengers at airports may not always show it, but satisfaction with airline service is on the rise, according to a new survey. But the 2011 North American Airline Satisfaction Study by J.D. Power & Associates was not all good news for the airline industry: Passengers remain unhappy about rising airfares and fees, particularly those charged by the major carriers. Overall satisfaction with airlines in 2011 improved to an average of 682 on a 1,000-point scale, up 10 points from 2010, according to the survey of more than 13,500 passengers who said they flew on a major North American airline between July 2010 and April 2011.
May 1, 2011 |
Travel expert Pauline Frommer hopscotches around the world for a living, which means countless plane flights and a heaping helping of airline food. "I never eat airline food, if I can help it," said Frommer, founder of Pauline Frommer's Travel Guides and daughter of legendary travel guru Arthur Frommer. Coach passengers aren't served full meals as often as they once were, but fliers in business and first class usually are. And no matter the class, fliers often mock the food they're served aloft.
January 6, 2011 |
Russia's gold-medal celebration went into overtime. And that prevented the team from boarding a flight Thursday morning, a day after Russia won the title at the World Junior Hockey Championships at Buffalo, N.Y. About 30 members of the Russian contingent were asked to get off a Delta Air Lines flight because of their unruly behavior as they boarded the plane, a spokesman for Buffalo Niagara International Airport said. Players and managers spent the day at the Days Hotel across the street ?
May 2, 2010 |
The Icelandic volcano Eyjafjallajokull, whose name no one can seem to pronounce (it's ay-yah-FYAH-lah-yer-kuhl ), made a pronounced impact on business travel last month. More than 80% of the 234 businesses worldwide surveyed by the National Business Travelers Assn. said they had employees either stranded or delayed because the volcano's eruption grounded thousands of flights into and out of Europe. In all, more than 310,000 business travelers were stuck away from home, costing each company an average of nearly $200,000 in unexpected travel expenses, according to the survey released last month.
November 14, 2009 |
Air traffic controllers were slow to notify the military when they lost contact with a Northwest Airlines jet for more than an hour last month, the top U.S. aviation regulator said Friday. "We should have been more agile. We can do a better job," Federal Aviation Administration chief Randy Babbitt said about the Oct. 21 incident. The FAA has revoked the licenses of the two pilots for losing contact with air controllers and then overflying their destination by 150 miles on a flight from San Diego to Minneapolis.