February 12, 2014 |
Asa Lantz never thought going green would involve so much red tape. The 48-year-old wanted to slash her utility bill and help the environment by putting solar panels on the roof of her one-story Van Nuys home. The Los Angeles Department of Water and Power promised her system would be hooked up within three months after it was approved in September. She's still waiting. Lantz is one of many Angelenos who complain of excessive delays and bureaucratic run-arounds when trying to get solar panels hooked to the electric grid.
CALIFORNIA | LOCAL
January 28, 2014 |
You can add the Los Angeles County district attorney's office to the long list of agencies and public officials going after one of the most powerful political players in the city. A D.A. source told me Tuesday that prosecutors have renewed their interest in getting their hands on records being withheld by Brian D'Arcy, head of the largest union representing employees at the Department of Water and Power. The D.A.'s office is working with City Controller Ron Galperin to figure out the "best way to obtain and examine" the records, I'm told.
November 29, 2013 |
It sometimes seems like the Los Angeles Department of Water and Power specializes in frustration. In September, the utility flipped the switch on a new $162-million customer information system that had been in the works for three years. The system includes meter reading, billing and customer service, and it replaces a 40-year-old model that was outdated 20 years ago. It's designed to be more efficient and more accurate, let customers resolve inquiries with one call and eventually enable the DWP to switch from bimonthly to monthly bills.
CALIFORNIA | LOCAL
November 19, 2013 |
Real estate agent Judy Oroshnik was doing a favor for a client when she offered to call the Los Angeles Department of Water and Power's customer service line to resolve a problem. Forty minutes later, her goodwill was gone. That's how long it took for a live customer service representative to answer the call, and after some wrangling, find a solution for Oroshnik's client, the Silver Lake businesswoman said. "I've called New York City's Con Ed and I was able to get through to them at any time.
July 30, 2013
Re "DWP sick pay change urged," July 27 We've known that the employees of the Los Angeles Department of Water and Power make, on average, 50% more than other city employees and 25% more than other local utilities' employees; now we see that "abuse" of an outdated sick-day policy is costing the DWP millions. Kudos to Mayor Eric Garcetti for his quick response in calling for changes to this policy. Now that the DWP pay contract is up for discussion, this is a perfect opportunity to negotiate a reasonable contract that will bring DWP employees into alignment with city and other local utilities' employees.
June 27, 2013 |
Atop a beige apartment complex in North Hollywood, rows of solar panels began providing energy Wednesday as part of what backers say is the nation's largest urban rooftop solar program. Called Clean L.A. Solar, the program allows the Los Angeles Department of Water and Power to pay customers to generate solar power across the city's vast expanse of flat roof space. The goal of the effort, the brainchild of the Los Angeles Business Council, is to generate 150 megawatts of solar electricity, or enough to power about 30,000 homes.