March 14, 2010 |
Hotel problems are inconvenient and annoying, but managers often will do something for you so you'll return. The best managers give their guests options. What can you expect when you complain? Here are some examples, but the sky's the limit: An upgrade to a better room Free drinks, fruit and cheese basket, wine, Champagne, flowers, candy, cookies, chocolate covered-strawberries or a hotel T-shirt Lunch, dinner, room service or an in-room movie, on the house Free airport transportation A significant discount of your bill A complementary return visit A comparable room or suite (at no charge)
HOME & GARDEN
February 27, 2010
A trip to see the horticultural wonders at the Los Angeles County Arboretum and Botanic Garden isn't complete without a stop to peruse the selections in the gift shop. Among the affordable choices: three tea lights set in a 2-by-14-inch wooden tray with pebbles, seeds and shells. Price: $9.75. 301 N. Baldwin Ave., Arcadia; (626) 447- 8751; arboretum.org. —Debra Prinzing
January 26, 2010 |
The movie doesn't appear anywhere in the Sundance Film Festival's catalog. Outside a small circle of ultra-secretive confidantes, nobody knows its director's identity or whereabouts. And the film's place in the Sundance schedule wasn't even announced until last week. That didn't prevent "Exit Through the Gift Shop," a film from acclaimed British street artist Banksy, from becoming Park City's hottest ticket on Sunday night. Outside the 446-seat Library Center Theatre, Banksy fans started queuing up hours before "Gift Shop's" premiere, in 15-degree weather, even if their chances of getting in were somewhere between slim and none.
CALIFORNIA | LOCAL
April 9, 2009 |
They're being forced to live on crumbs, so nuns at a Hollywood convent famous for its pumpkin bread are warning that they may have to slice up the place for development. The threat of a shutdown of the 75-year-old Monastery of the Angels below the Hollywood sign has prompted neighbors and supporters to mount a campaign to save the four-acre religious retreat.
December 20, 2007 |
Holiday shopping almost equals procrastination. People who have their shopping done a month in advance clearly have no lives and should be shunned. But there are procrastinators and then there are procrastinators. If you're reading this article, you probably fall into the latter. We make no judgments here, but we are talking five shopping days until Christmas, people. Thankfully, L.A.
HOME & GARDEN
November 29, 2007 |
GENERALLY, I find that if I'm in a gift shop for more than three minutes my legs buckle and my eyes roll back into my head. It's not death exactly. It's worse than that. Because they keep bringing me back to life when it's time to pay. And even hell can't have this many wind chimes. We're in Cambria, that little torture chamber of gift stores at the base of Monterey Bay, a place where former hippies now sell scented candles and all manner of little silver bracelets. Scarves. Barbecue sauce.
September 16, 2007 |
Not so long ago, if you wanted to take home a wearable memento of your hotel visit, you either had to buy the souvenir T-shirt or steal the bathrobe. During those pre-21st century years, the operating motto of many hotels was "heads in beds." That single focus on booking rooms came at the expense of restaurants, bars, the sundries store and other amenities. These days, hoteliers are learning how to be retailers.