May 22, 2012
Re "Is it possible to get a human on the phone at Google?," Column, May 18 I agree with David Lazarus that it is frustrating to be unable to contact a "live" person for customer service. Some companies offer free live help for a limited time after you buy a product. Before I buy a product that may require help to use, I always ask about the customer support policy. Google, however, is a totally different issue. It is not charging for the use of its search engine. Its revenue comes from advertisers, which I am sure have no problem contacting Google by phone to talk with a sales rep. I can understand Google not providing live telephone support because the users pay nothing for services.
May 29, 2012 |
Google has announced the latest versions of its buck-the-trend Chromebook line of computers. The two Web-centric computers introduced by the Internet company are made by Samsung. They are the Chrome Series 5 550, a laptop, and the Chromebox, which is a small desktop that looks very much like Apple's Mac mini. The computers have received a hardware update over their predecessors and now boot in less than seven seconds, according to Google. The new Chromebooks are three times faster than the first set of Chromebooks released last year.
June 27, 2013 |
After the Supreme Court's rulings Wednesday in favor of marriage equality, many Silicon Valley tech giants joined in the celebrations. Apple, which in 2008 donated $100,000 to fight California's same-sex marriage ban, told AllThingsD that it strongly supports marriage equality. ALSO: Google the word 'gay' and see a rainbow "We consider it a civil rights issue. We applaud the Supreme Court for its decisions today,” the company said. Facebook CEO Mark Zuckerberg took to his timeline to share with followers that he felt proud of his country for the day's decisions.
March 1, 2012 |
Hey, small businesses of California, Google wants to help you build a website. On Thursday the company launched a program called "California Get Your Business Online" that offers small businesses in the Golden State the opportunity to get a free customizable website, as well as access to in-person training on how to build a successful online business. Google will spring for the domain name and provide free Web hosting for the first year, then businesses will pay $2 monthly for the domain name and $4.99 monthly for Web hosting.
September 25, 2009 |
The millions of out-of-print books scanned by Google Inc. and now sitting unread on the company's cyber-bookshelves will have to sit a while longer. A New York judge on Thursday ordered the postponement of a long-standing October hearing meant to address a settlement between Google and a group of authors and publishers that sued the Mountain View, Calif., company more than four years ago. Earlier this week, the publisher and author groups requested a delay in the proceedings so they could address copyright and antitrust issues raised by the Department of Justice in a brief filed last week.
March 7, 2010
A Chinese official says China has had no direct contact with Google over the company's threat in January to shut down its China-based search service. The China Daily newspaper reported Saturday that Miao Wei, the vice minister of industry and information technology, said there have been no negotiations with Google on that topic. Some reports have said China and Google have held talks on the issue. Google had said it planned to talk with Chinese officials. Miao was speaking on the sidelines of the National People's Congress in Beijing.
May 16, 2012 |
As Microsoft's Bing is becoming more social by adding integration with your Facebook friends, Google's search is getting smarter and sharper as the company introduces a new feature called Knowledge Graph. The search tool, being rolled out starting Wednesday, works this way: When you type in a keyword on the Google search site, in addition to the search results you have always gotten, you'll get a box on the right that will offer you...
March 21, 2010 |
The current generation of kindergartners to 12th graders -- those born between 1991 and 2004 -- has no memory of a time before Google. But although these students are far more tech savvy than their parents and are perpetually connected to the Internet, they know a lot less than they think. And worse, they don't know what they don't know. As a librarian in the Pasadena Unified School District, I teach students research skills. But I've just been pink-slipped, along with five other middle school and high school librarians, and only a parcel tax on the city's May ballot can save the district's libraries.
CALIFORNIA | LOCAL
March 31, 2013 |
California farm labor leader Cesar Chave z was honored on Eastern Sunday with a Google doodle on the home page of the search engine. The honor comes several months after President Obama last year visited the Tehachapi Mountains hamlet of Keene to dedicate the Cesar E. Chavez National Monument. In 2011, Interior Secretary Ken Salazar added the headquarters of the United Farm Workers and Chavez's residence from 1971 to his death in 1993 to the National Register of Historic Places.
December 26, 2013 |
Google has removed Rap Genius from the top of its search results after it was discovered that the popular music lyrics website was trying to trick the tech giant into giving it better search rankings. Now, when users search for "Rap Genius" on Google they won't find any direct links to the music website, which lets users and artists annotate song lyrics. Instead, the results point to news articles, social media accounts and Rap Genius' Wikipedia page. Google took down Rap Genius after it was revealed that the lyrics website, which received $15 million in funding from Andreessen Horowitz last year, was offering bloggers exposure through its social media accounts in exchange for links to its website on their music blogs. PHOTOS: Got a Christmas gadget?