July 25, 2012 |
Maybe it's the complicated check-in process. The room service food may not be up to par. The gym, pool and other facilities -- yech. Whatever the hotel industry is doing to drag itself out of recessionary lows, it's not meeting guest expectations. A new report from J.D. Power and Associates finds that guests are the most disappointed they've been in seven years with the check-in and check-out procedure, the food and drinks served and hotel services and facilities available. It's also been years since they've been this unhappy with the rooms they've been offered.
July 16, 2012 |
London has never been a travel destination for the budget-minded. During the Summer Olympics, visiting the English capital will be even more expensive. The rates for hotel rooms during the summer games have increased an average of 69%, to about $292 per night, compared with the same time last year, according to a study by TravelClick, a New York company that provides e-commerce products and services to the hotel industry. The occupancy rate across the city for the entire Olympics (July 27 to Aug. 12)
May 3, 2012 |
With the summer pool season approaching, a battle is brewing between advocates for disabled Americans and hotel owners over how to make public swimming pools more accessible to people with disabilities. At the center of the dispute is a new regulation that requires hotels and recreation centers that operate public pools and spas to install or order permanent lifts - costing between $2,500 and $6,500 each, plus installation - by May 21. The requirement also can be satisfied by pool ramps, which are much more expensive.
CALIFORNIA | LOCAL
April 4, 2012 |
The Los Angeles City Council is considering granting economic incentives to the local hotel industry to encourage modernization projects and better pay for workers. In a motion introduced on Tuesday, the council agreed to ask several city departments for reports on how "public benefits" and other incentives could be used to help strengthen the local tourism industry, which the motion said is "lagging behind where it can be. " Hotels, the measure said, are aging and falling behind in energy efficiency, and hotel workers are largely "underpaid and overworked.
March 26, 2012 |
Hotel rates in North America jumped more than 7% for both business and leisure travelers in February, marking the biggest year-over-year increase on record, according to data released Monday. Hotel rates for business travelers jumped 7.1% in February, compared with the same month in 2011, and increased 7.3% for leisure travelers for the same period, according to data reported by Pegasus Solutions, a Dallas-based technology company for the hotel industry. The previous record jump in hotel rates was a rise of 7% for business travelers, set in June 2011 and January 2012, and an increase of 6.4% for leisure travelers in June 2011, according to Pegasus.
March 19, 2012 |
Low-cost airlines that cut out many of the extras might not be expected to get high marks for service - just as fast food is unlikely to win culinary awards. But J.D. Power & Associates' 2012 Customer Service Champions did not include long-established carriers such as Delta Air Lines, United Airlines or American Airlines among the 50 companies from various industries that won the distinction this year based on value, service and other measures. Instead, the report listed low-cost carriers Southwest Airlines, JetBlue Airways and San Francisco upstart Virgin America as the only airlines to win the award.
March 18, 2012 |
In the near future, the television sets at nearly every Hyatt hotel will do more than show the local news, pay-per-view movies and reruns of Seinfeld. Chicago-based Hyatt Hotel Corp., one of the world's largest hospitality companies, announced plans last week to install digital programs in as many as 60,000 rooms that will let guests use the in-room televisions to order food, book local tours, make dinner reservations, order extra towels from room service and surf the Internet.
March 18, 2012 |
Flash sales - limited-time-only discount offers for hotel rooms - may be hugely popular among budget-minded travelers, but the hotel industry is strongly divided on the practice. A recent survey by the Cornell University School of Hotel Administration determined that 42% of hotel operators had at least tried flash deals, but 46% of hotel operators said they had no intention of offering them. The remaining 12% were considering using flash sales. Flash sales, offered to subscribers of such websites as Groupon, LivingSocial and Jetsetter, can offer discounts of about 45% to 55% off of regular rates, according to the report, which surveyed nearly 200 hotel operators worldwide, most of them in North America.
January 7, 2012 |
With business and leisure travel growing, the average price for a hotel room rose 4.3% nationwide last year and is expected to climb further this year, helping the industry rebound from the Great Recession. The higher rates also reflected the limited growth in the number of new hotels, according to industry analysts. Last year's increases and this year's projections came in separate studies that looked at hotel bookings over the last year and advance bookings into the next nine months.
January 6, 2012 |
With travel demand continuing to grow, the nation's hotels are expected to raise rates an average of 3.6% in 2012, according to a study based on future bookings. The projected growth in demand, up 3% over last year, in addition to the higher rates represent the latest sign that the travel and hospitality industries continue to recover from the economic meltdown of 2009 and 2010, according to the study by New York-based TravelClick, a company that provides booking software and business data for major hotel chains worldwide.