July 10, 2011 |
The gig : Efrem Harkham, 55, is the founder and chairman of Luxe Hotels, a Los Angeles company that owns two local hotels and Luxe Worldwide Hotels, a management firm that oversees the operation of 200 independently owned hotels. Worldwide: The company employs 315 workers and provides marketing, sales, reservations and other services for hotels in Europe, South America and the Middle East, as well as North America. Locally, it owns the Luxe Sunset Boulevard Hotel in West Los Angeles and the Luxe Rodeo Drive Hotel in Beverly Hills.
November 11, 2010 |
When Pilar Hamil landed a job as a Disneyland tour guide 17 years ago, her parents and friends assumed it was a temporary gig to be followed by a real career elsewhere. But Hamil didn't leave Disneyland or the tourism industry. Instead, she worked her way up from a theme park guide to a hotel desk clerk to a supervisor. "I wanted to work where people are happy," she said from behind her desk where she now manages the 481-room Disney's Paradise Pier Hotel, one of three hotels in the resort.
September 4, 2010 |
The nation's hotel industry, already struggling to pull out of its worst slump in decades, is now suffering from another loss in revenue because of the booming popularity of cellphones and laptop computers. In the past, hotel operators could expect to collect extra money by charging guests for in-room phone calls and on-demand movies. But today most guests check into a hotel packing cellphones and laptop computers that are linked to the Internet and loaded with movies, games and music.
July 4, 2010
Question: I recently found a notice on TripAdvisor about the hotel I manage that said TripAdvisor thinks "individuals or entities associated with or having an interest in this property may have interfered with traveler reviews and/or the popularity index for this property." Now I've received an e-mail that says this is a violation of TripAdvisor policy and in some places a violation of federal law. Neither my staff nor I did anything wrong. Now what? S. Benham San Diego Answer: This is such a tangled issue that it's best to start not at the beginning but at Step 2. Go to http://www.
April 10, 2010 |
Free breakfasts don't cut it anymore. The nation's hotels, still in the grip of an economic downturn, are borrowing the sales strategies from the nation's retailers to woo overnight guests. If you liked Kmart's "blue light specials," you might like the limited-time bargains offered by Hilton Hotels, among others. Superstore Beverages & More throws an annual 5-cent sale, but the national hotel chain of Red Roof Inn recently launched a 1-cent sale. Fans of high-end clothier Barneys New York clamor for its "private sales."
March 14, 2010 |
Hotel problems are inconvenient and annoying, but managers often will do something for you so you'll return. The best managers give their guests options. What can you expect when you complain? Here are some examples, but the sky's the limit: An upgrade to a better room Free drinks, fruit and cheese basket, wine, Champagne, flowers, candy, cookies, chocolate covered-strawberries or a hotel T-shirt Lunch, dinner, room service or an in-room movie, on the house Free airport transportation A significant discount of your bill A complementary return visit A comparable room or suite (at no charge)