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December 22, 1998 | E. SCOTT RECKARD, E. Scott Reckard covers tourism for The Times. He can be reached at (714) 966-7407 and at scott.reckard@latimes.com
The Orange County Tourism Council hoped to get a few hundred nominations for its awards honoring workers in the industry. It wound up with 722, from as far away as New Zealand and Singapore, according to council director Bruce Brown. One nominee from the Disneyland Pacific Hotel gave his own car roof rack to a guest from Utah with a damaged rack.
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NATIONAL
March 23, 2009 | TIMES WIRE REPORTS
Authorities in Hot Springs are searching for an employee suspected of shooting and killing two of his supervisors in the hotel kitchen while guests ate dinner in a nearby room. The two were killed Saturday night at the Homestead luxury resort in the Allegheny Mountains near the West Virginia state line, Bath County Sheriff Larry Norfleet said. No one else was injured, and hotel spokeswoman Carol Stratford said no guests witnessed the shooting. She said she didn't think guests heard the shots because a band was playing.
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BUSINESS
February 8, 2000 | E. SCOTT RECKARD
The Orange County Tourism Council presented its top service award to Robbi Rustuen, a room reservation worker for Walt Disney Co.'s Anaheim hotels who was praised for repeatedly going out of her way to help guests. Among other things, Rustuen was singled out for returning a $100 tip, given for help in obtaining a special room, and suggesting that the guest have a special dinner instead.
ENTERTAINMENT
June 7, 2005 | Chris Lee, Special to The Times
Getting locked up wasn't supposed to be part of this Cinderella story. Russell Crowe was arrested early Monday morning when he allegedly threw a telephone at an employee of the New York hotel where he was staying, police said. Led from the scene handcuffed and wearing a promotional jacket for his new film, "Cinderella Man," the actor was booked on second-degree assault charges and arraigned in Manhattan Criminal Court. A publicist denies that Crowe assaulted anyone.
BUSINESS
June 30, 1992 | MICHAEL FLAGG, TIMES STAFF WRITER
After a long day of wrangling over election rules, it still wasn't clear late Monday who will run one of Orange County's largest unions. Members overwhelmingly voted out everyone but the president in a Friday election at Local 681 of the Hotel and Restaurant Employees Union. In that last race, a union organizer fired last month by President Steven A. Beyer was leading Beyer by 43 votes, 588 to 545.
NATIONAL
March 23, 2009 | TIMES WIRE REPORTS
Authorities in Hot Springs are searching for an employee suspected of shooting and killing two of his supervisors in the hotel kitchen while guests ate dinner in a nearby room. The two were killed Saturday night at the Homestead luxury resort in the Allegheny Mountains near the West Virginia state line, Bath County Sheriff Larry Norfleet said. No one else was injured, and hotel spokeswoman Carol Stratford said no guests witnessed the shooting. She said she didn't think guests heard the shots because a band was playing.
CALIFORNIA | LOCAL
July 15, 1994
Hundreds of tourism workers, community activists and union organizers staged protests Downtown on Thursday to denounce what they call exploitative conditions at Los Angeles-area hotels and restaurants. Directing actions was Local 11 of the Hotel Employees & Restaurant Employees Union, which is engaged in a high-profile campaign to organize area tourism workers, mostly immigrants from Mexico and Central America.
BUSINESS
February 18, 1993 | CHRIS WOODYARD
If the waiter at the Hyatt Regency Irvine botched your order Wednesday and the parking attendant fumbled for the keys to your car, it might have been because they were just filling in. As part of a chainwide program, managers took over employees' jobs at the hotel, while subordinates tried out the executive suites. The idea of "In Touch Day" is to give supervisors the employees' view of the business of running a busy hotel.
ENTERTAINMENT
June 7, 2005 | Chris Lee, Special to The Times
Getting locked up wasn't supposed to be part of this Cinderella story. Russell Crowe was arrested early Monday morning when he allegedly threw a telephone at an employee of the New York hotel where he was staying, police said. Led from the scene handcuffed and wearing a promotional jacket for his new film, "Cinderella Man," the actor was booked on second-degree assault charges and arraigned in Manhattan Criminal Court. A publicist denies that Crowe assaulted anyone.
BUSINESS
September 7, 2004 | Nancy Cleeland, Times Staff Writer
The coffeepot must be cleaned. The ironing board has to be collapsed. And the iron -- well, that means another trip to the sink to dump out water. Most onerous is the Heavenly Bed, an elaborately luxurious concoction of sheets, pillows and down blankets that is a trademark of Westin Hotels. The housekeepers have a joke: The Heavenly Bed can be hell to make.
BUSINESS
September 7, 2004 | Nancy Cleeland, Times Staff Writer
The coffeepot must be cleaned. The ironing board has to be collapsed. And the iron -- well, that means another trip to the sink to dump out water. Most onerous is the Heavenly Bed, an elaborately luxurious concoction of sheets, pillows and down blankets that is a trademark of Westin Hotels. The housekeepers have a joke: The Heavenly Bed can be hell to make.
CALIFORNIA | LOCAL
December 20, 2000 | JOSH KARP, SPECIAL TO THE TIMES
When Vic Vishon began attending the Fitzgerald Senior Day Support Center six months ago, his eyes immediately locked on 82-year-old Lucille Stouffer. "I was hooked, and what a hook," he said of his new sweetheart. "She changed my whole life. What a wonderful day it was." On Tuesday afternoon, the 83-year-old Thousand Oaks resident said he had even more to be thankful for.
BUSINESS
February 8, 2000 | E. SCOTT RECKARD
The Orange County Tourism Council presented its top service award to Robbi Rustuen, a room reservation worker for Walt Disney Co.'s Anaheim hotels who was praised for repeatedly going out of her way to help guests. Among other things, Rustuen was singled out for returning a $100 tip, given for help in obtaining a special room, and suggesting that the guest have a special dinner instead.
BUSINESS
December 22, 1998 | E. SCOTT RECKARD, E. Scott Reckard covers tourism for The Times. He can be reached at (714) 966-7407 and at scott.reckard@latimes.com
The Orange County Tourism Council hoped to get a few hundred nominations for its awards honoring workers in the industry. It wound up with 722, from as far away as New Zealand and Singapore, according to council director Bruce Brown. One nominee from the Disneyland Pacific Hotel gave his own car roof rack to a guest from Utah with a damaged rack.
CALIFORNIA | LOCAL
July 15, 1994
Hundreds of tourism workers, community activists and union organizers staged protests Downtown on Thursday to denounce what they call exploitative conditions at Los Angeles-area hotels and restaurants. Directing actions was Local 11 of the Hotel Employees & Restaurant Employees Union, which is engaged in a high-profile campaign to organize area tourism workers, mostly immigrants from Mexico and Central America.
BUSINESS
February 18, 1993 | CHRIS WOODYARD
If the waiter at the Hyatt Regency Irvine botched your order Wednesday and the parking attendant fumbled for the keys to your car, it might have been because they were just filling in. As part of a chainwide program, managers took over employees' jobs at the hotel, while subordinates tried out the executive suites. The idea of "In Touch Day" is to give supervisors the employees' view of the business of running a busy hotel.
CALIFORNIA | LOCAL
December 20, 2000 | JOSH KARP, SPECIAL TO THE TIMES
When Vic Vishon began attending the Fitzgerald Senior Day Support Center six months ago, his eyes immediately locked on 82-year-old Lucille Stouffer. "I was hooked, and what a hook," he said of his new sweetheart. "She changed my whole life. What a wonderful day it was." On Tuesday afternoon, the 83-year-old Thousand Oaks resident said he had even more to be thankful for.
BUSINESS
September 27, 1990 | NANCY RIVERA BROOKS, TIMES STAFF WRITER
It's the sort of gaffe for which demanding hotel queen and tax cheat Leona Helmsley might have canned the doorman: A smartly uniformed Darryl Hartley-Leonard crisply closed the taxi door and watched the vehicle speed away before he realized he'd put the wrong luggage inside. Despite that incident at the Hyatt Regency Chicago, Hartley-Leonard's job at Hyatt Hotels Corp. was secure. He is, after all, president of the company. That was last year, when corporate employees of Hyatt Corp.
BUSINESS
June 30, 1992 | MICHAEL FLAGG, TIMES STAFF WRITER
After a long day of wrangling over election rules, it still wasn't clear late Monday who will run one of Orange County's largest unions. Members overwhelmingly voted out everyone but the president in a Friday election at Local 681 of the Hotel and Restaurant Employees Union. In that last race, a union organizer fired last month by President Steven A. Beyer was leading Beyer by 43 votes, 588 to 545.
BUSINESS
September 27, 1990 | NANCY RIVERA BROOKS, TIMES STAFF WRITER
It's the sort of gaffe for which demanding hotel queen and tax cheat Leona Helmsley might have canned the doorman: A smartly uniformed Darryl Hartley-Leonard crisply closed the taxi door and watched the vehicle speed away before he realized he'd put the wrong luggage inside. Despite that incident at the Hyatt Regency Chicago, Hartley-Leonard's job at Hyatt Hotels Corp. was secure. He is, after all, president of the company. That was last year, when corporate employees of Hyatt Corp.
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