September 7, 2004 |
The coffeepot must be cleaned. The ironing board has to be collapsed. And the iron -- well, that means another trip to the sink to dump out water. Most onerous is the Heavenly Bed, an elaborately luxurious concoction of sheets, pillows and down blankets that is a trademark of Westin Hotels. The housekeepers have a joke: The Heavenly Bed can be hell to make.
CALIFORNIA | LOCAL
December 20, 2000 |
When Vic Vishon began attending the Fitzgerald Senior Day Support Center six months ago, his eyes immediately locked on 82-year-old Lucille Stouffer. "I was hooked, and what a hook," he said of his new sweetheart. "She changed my whole life. What a wonderful day it was." On Tuesday afternoon, the 83-year-old Thousand Oaks resident said he had even more to be thankful for.
February 8, 2000 |
The Orange County Tourism Council presented its top service award to Robbi Rustuen, a room reservation worker for Walt Disney Co.'s Anaheim hotels who was praised for repeatedly going out of her way to help guests. Among other things, Rustuen was singled out for returning a $100 tip, given for help in obtaining a special room, and suggesting that the guest have a special dinner instead.
December 22, 1998 |
The Orange County Tourism Council hoped to get a few hundred nominations for its awards honoring workers in the industry. It wound up with 722, from as far away as New Zealand and Singapore, according to council director Bruce Brown. One nominee from the Disneyland Pacific Hotel gave his own car roof rack to a guest from Utah with a damaged rack.
CALIFORNIA | LOCAL
July 15, 1994
Hundreds of tourism workers, community activists and union organizers staged protests Downtown on Thursday to denounce what they call exploitative conditions at Los Angeles-area hotels and restaurants. Directing actions was Local 11 of the Hotel Employees & Restaurant Employees Union, which is engaged in a high-profile campaign to organize area tourism workers, mostly immigrants from Mexico and Central America.
February 18, 1993 |
If the waiter at the Hyatt Regency Irvine botched your order Wednesday and the parking attendant fumbled for the keys to your car, it might have been because they were just filling in. As part of a chainwide program, managers took over employees' jobs at the hotel, while subordinates tried out the executive suites. The idea of "In Touch Day" is to give supervisors the employees' view of the business of running a busy hotel.