March 8, 2005 |
Consumer research firm J.D. Power & Associates, best known for its automotive quality surveys, said Monday that it would be sold to information media giant McGraw-Hill Cos., which owns corporate credit rating service Standard & Poor's and Business Week magazine. Terms of the deal were not disclosed. Westlake Village-based Power has been on the block for about six months and its market value has been estimated by analysts at as much as $400 million. The sale is expected to close in April.
May 23, 2013 |
May is turning out to be another good month for car sales, according to auto research firms J.D. Power and Associates and TrueCar.com. Both TrueCar and J.D. Power forecast that May auto sales will top 1.4 million vehicles, about an 8% increase from the same month a year earlier. Sales are running at a healthy pace this month even before the Memorial Day weekend, traditionally one of the busiest weekends of the year for auto dealers. Pickup truck sales are particularly strong.
November 5, 2013 |
You're happier with your rental car experience, except when you shop based on price. Those are among the findings of a J.D. Power rental car satisfaction study released Tuesday, which also showed National as the top-ranking company. “There is scarcely anything in the world that some man cannot make a little worse, and sell a little more cheaply. The person who buys on price alone is this man's lawful prey.” That quote, often attributed to English writer John Ruskin, bears out what the J.D. Power study found: More than a third of car rental customers shop based on the cost of renting the car, but the joy of the good deal didn't correlate with satisfaction.
July 20, 2011 |
Guests are getting less happy with their hotel stays, judging from a new survey. A major culprit: As hotels cut costs, their service and facilities have slipped. Results of the 2011 North America Hotel Guest Satisfaction Index Study, released Wednesday by J.D. Power and Associates , found that overall satisfaction with hotels over the last year has slid to 764 from 771, based on a 1,000-point scale. Despite paying about 4% more in room rates, customers said they were actually more satisfied this year than last with costs and fees, the study found.
July 28, 2013 |
The investments that many hotels made to upgrade their properties after the Great Recession are starting to pay off. Overall hotel guest satisfaction, measured on a 1,000-point scale, jumped 20 points since 2012 to an average of 777, according to the latest J.D. Power and Associates study of guests' satisfaction with North American hotels. Experts say the latest scores, the highest marks in seven years, are a response to upgrades and remodeling projects done by hotels to entice guests back after the financial crisis.
May 15, 2013 |
Fliers are vastly more satisfied with their airline experience, and Alaska and JetBlue are tops at making customers happy, a new study released on Wednesday (today) shows. The results are the best for the airlines since 2006, according to the 2013 North America Airline Satisfaction Study by Westlake Village-based J.D. Power & Associates . The study measures seven categories, including cost and fees; aircraft; and check-in. Overall scores increased 14 points from last year's study, reaching 695 on a satisfaction scale of 1,000 points.