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BUSINESS
August 10, 2007 | From the Associated Press
Buick tied with Lexus as the highest-ranking brand in a closely watched study of vehicle dependability, marking the first time in 12 years that Lexus has shared the top award, J.D. Power and Associates said Thursday. Cadillac, Mercury and Honda rounded out the top five brands in the annual survey, which measures problems experienced by the original owners of 3-year-old vehicles. Both Buick and Lexus had 145 problems per 100 vehicles. The worst-performing brand, Land Rover, had 398 problems.
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BUSINESS
March 15, 2012 | By Jerry Hirsch, Los Angeles Times
Drivers gave the service departments of the Lexus and Mini brands the highest ratings in the latest J.D. Power & Associates customer service index study. Lexus was the top luxury brand. The Toyota Motor Corp. unit scored 861 points out of a possible 1,000 on the J.D. Power scale and stood out in three of the five measures: service initiation, service facility and service quality. The rest of the top five in the luxury segment were Cadillac (852), Jaguar (849), Acura (838) and Porsche (836)
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BUSINESS
March 15, 2012 | By Jerry Hirsch, Los Angeles Times
Drivers gave the service departments of the Lexus and Mini brands the highest ratings in the latest J.D. Power & Associates customer service index study. Lexus was the top luxury brand. The Toyota Motor Corp. unit scored 861 points out of a possible 1,000 on the J.D. Power scale and stood out in three of the five measures: service initiation, service facility and service quality. The rest of the top five in the luxury segment were Cadillac (852), Jaguar (849), Acura (838) and Porsche (836)
BUSINESS
February 15, 2012 | By Jerry Hirsch, Los Angeles Times
If you are in the market for a late-model used car, look for Japanese-built vehicles, be selective of American brands, and buy European with caution. That's the message of the 2012 vehicle dependability study from research firm J.D. Power & Associates, which looked at the reliability of autos sold during the 2009 model year. Cars built in Japan were the most likely to lead their segments. Ford Motor Co. vehicles also did well. But anything built by Chrysler Group was at the bottom of the ratings, and of the European cars, only Mercedes-Benz scored above average.
BUSINESS
June 23, 2011 | By Salvador Rodriguez, Los Angeles Times
Touch screens and voice commands didn't go over too well with new-car buyers. A key auto quality study found that new or redesigned 2011 models were less reliable than the previous year's line, much of it because of new high-tech navigation systems that didn't work properly. Domestic nameplates, which have been pushing the new technologies, were hurt the most, allowing imports to regain their lead in reliability after losing that distinction for the first time last year, according to the J.D. Power & Associates annual U.S. Initial Quality Study.
BUSINESS
December 17, 2010 | By Jerry Hirsch, Los Angeles Times
In another sign of a firming economy, the U.S. auto industry is having a good holiday season. Retail sales of new vehicles this month are "significantly beating expectations," according to automotive information company J.D. Power & Associates. The firm tracks transaction data from more than 8,900 car dealers nationally. Through the first two weeks of December, retail sales were tracking at an annual pace of 10.8 million units, the best of the year and a huge jump from the 8.5-million pace during the first quarter of this year.
BUSINESS
February 15, 2012 | By Jerry Hirsch, Los Angeles Times
If you are in the market for a late-model used car, look for Japanese-built vehicles, be selective of American brands, and buy European with caution. That's the message of the 2012 vehicle dependability study from research firm J.D. Power & Associates, which looked at the reliability of autos sold during the 2009 model year. Cars built in Japan were the most likely to lead their segments. Ford Motor Co. vehicles also did well. But anything built by Chrysler Group was at the bottom of the ratings, and of the European cars, only Mercedes-Benz scored above average.
BUSINESS
September 24, 2011 | By Jerry Hirsch, Los Angeles Times
Despite the European debt crisis, the lack of job growth in the U.S. and other generally depressing economic news, auto sales continue to tick along. The retail sales rate for new vehicles in the U.S. this month looks "much stronger than in August," according to J.D. Power & Associates, which gathers sales data from about 8,900 dealers. That's about half of all the dealers selling cars nationally. "Coming off a solid Labor Day sale, retail sales exhibited unexpected strength in the second week of September, as the recovering inventory levels have helped to bring buyers back into the market," said Jeff Schuster, executive director of global forecasting at J.D. Power.
BUSINESS
June 9, 2010 | By Jane Engle, Los Angeles Times
Fees are rising, service can be lousy and … airline passengers are happier? Yes, according to a customer satisfaction survey released Tuesday. Research company J.D. Power & Associates asked more than 12,300 passengers who flew between April 2009 and April this year to rate North American airlines on costs and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservations. Compared with last year's survey, "performance improved across the board," said Stuart Greif, vice president and general manager of the global travel and hospitality practice at J.D. Power, based in Westlake Village.
BUSINESS
May 23, 2010 | By Ken Bensinger and Ralph Vartabedian, Los Angeles Times
Five months before the new 2002 Lexus ES hit showroom floors, the company's U.S. engineers sent a test report to Toyota City in Japan: The luxury sedan shifted gears so roughly that it was "not acceptable for production." The warning was sent to Toyota Executive Vice President Katsuaki Watanabe on May 16, 2001. Days later, another Japanese executive sent an e-mail to top managers saying that despite misgivings among U.S. officials, the 2002 Lexus was "marginally acceptable for production."
BUSINESS
September 24, 2011 | By Jerry Hirsch, Los Angeles Times
Despite the European debt crisis, the lack of job growth in the U.S. and other generally depressing economic news, auto sales continue to tick along. The retail sales rate for new vehicles in the U.S. this month looks "much stronger than in August," according to J.D. Power & Associates, which gathers sales data from about 8,900 dealers. That's about half of all the dealers selling cars nationally. "Coming off a solid Labor Day sale, retail sales exhibited unexpected strength in the second week of September, as the recovering inventory levels have helped to bring buyers back into the market," said Jeff Schuster, executive director of global forecasting at J.D. Power.
BUSINESS
June 23, 2011 | By Salvador Rodriguez, Los Angeles Times
Touch screens and voice commands didn't go over too well with new-car buyers. A key auto quality study found that new or redesigned 2011 models were less reliable than the previous year's line, much of it because of new high-tech navigation systems that didn't work properly. Domestic nameplates, which have been pushing the new technologies, were hurt the most, allowing imports to regain their lead in reliability after losing that distinction for the first time last year, according to the J.D. Power & Associates annual U.S. Initial Quality Study.
BUSINESS
December 17, 2010 | By Jerry Hirsch, Los Angeles Times
In another sign of a firming economy, the U.S. auto industry is having a good holiday season. Retail sales of new vehicles this month are "significantly beating expectations," according to automotive information company J.D. Power & Associates. The firm tracks transaction data from more than 8,900 car dealers nationally. Through the first two weeks of December, retail sales were tracking at an annual pace of 10.8 million units, the best of the year and a huge jump from the 8.5-million pace during the first quarter of this year.
BUSINESS
August 10, 2007 | From the Associated Press
Buick tied with Lexus as the highest-ranking brand in a closely watched study of vehicle dependability, marking the first time in 12 years that Lexus has shared the top award, J.D. Power and Associates said Thursday. Cadillac, Mercury and Honda rounded out the top five brands in the annual survey, which measures problems experienced by the original owners of 3-year-old vehicles. Both Buick and Lexus had 145 problems per 100 vehicles. The worst-performing brand, Land Rover, had 398 problems.
TRAVEL
March 6, 2010 | From The Los Angeles Times
Hotline for wildflower sites Regarding "Just Add Water and Apply a Gentle Heat," by Benoit LeBourgeois, Feb. 28: Another great way to follow wildflower blooms in the California deserts, as well as Central and Southern California, is to utilize the annual wildflower hotline operated by the Theodore Payne Foundation for Wildflowers and Native Plants. Twenty-four hours a day, March 5 through May, anyone can call the Theodore Payne Wildflower Hotline at (818) 768-3533 or http://www.
BUSINESS
May 6, 2010 | By Jerry Hirsch, Los Angeles Times
Remember the "This isn't your father's Oldsmobile" advertising campaign? It was such a flop, General Motors Co. couldn't save the brand. The automaker's history is riddled with dead brands that couldn't attract enough younger buyers to stay alive. Pontiac was once GM's sporty performance division. But the last Pontiac rolled off the assembly line in November. Saturn, the division designed to win over a younger generation of buyers, sputtered and is shutting down this year. So why are GM executives so excited about Buick — the brand most likely to be left behind when mom and dad move to the senior living center?
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