March 18, 2012 |
Low-cost airlines that cut out many of the extras might not be expected to get high marks for service - just as fast food is not as likely to win culinary awards. But J.D. Power and Associates' “2012 Customer Service Champions” did not include such long-established carriers like Delta, United or American airlines among the 50 companies from various industries that won the distinction this year based on value, service and other measures. Instead, the report listed low-cost airlines Southwest, JetBlue and San Francisco-based upstart Virgin America as the only carriers to win the award.
September 19, 2004 |
Customer satisfaction with new-home builders in Southern California exceeded the rating for the industry overall, according to findings released last week by J.D. Power and Associates. The study, based on the responses of 64,502 buyers of newly built single-family homes -- 6,584 in Southern California -- found the region's index score for overall customer satisfaction rose to 114 in 2004 from 107 in 2003.
August 25, 2001
Mark Rees of J.D. Power and Associates informed us last week that the average time spent in food lines at Dodger Stadium has decreased 20% from last season. And how did they determine this? They tallied mailed-in survey responses. So my average wait has gone from 45 minutes to 36. This is no more acceptable than the Dodgers decreasing their margin of loss from five runs to four. Wouldn't it have been more direct, accurate and inexpensive to send a couple of their highly paid executives to the food lines equipped with a timing device.
March 11, 1998 |
Auto-By-Tel Corp., the Irvine-based Internet car shopping service, scored a coup this month when it was ranked tops in its industry in dealer satisfaction by rating guru J.D. Power & Associates. The company is duking it out with a number of competitors, including software giant Microsoft Corp.'s CarPoint. So getting J.D. Power's seal of approval gives it a big leg up in competing for dealers who will pay Auto-By-Tel for the rights to a market territory.
December 9, 2002 |
With sales decreasing, Ford Motor Co. has decided not to build a hybrid version of the Escape sport utility vehicle at its Ohio assembly plant, the automaker said. Ford had been considering building the hybrid Escape at the plant in suburban Avon Lake alongside the regular Escape, which will go into production there next summer. The hybrid Escape will use a small gasoline engine supplemented by an electric motor. Ford officials say it will offer the power of an SUV but use less gasoline.
May 19, 1992
Asian cuisine is a fixture on the California restaurant scene: CHINESE: 2,628 JAPANESE: 673 (SUSHI BAR): 70 KOREAN: 79 THAI: 166 VIETNAMESE: 70 Total California Restaurants: 70,181 SOURCE: DUN & BRADSTREET ELECTRONIC BUSINESS DIRECTORY Joint ventures Los Angeles' top trading partners in 1991: Japan: 31% Taiwan: 10% S.
August 9, 2012 |
New car prices have stabilized after rising quickly coming out of the recent recession, a new report shows. A study by market research firm J.D. Power and Associates found that the average transaction price for a new automobile year-to-date is $28,013, down slightly from the $28,337 logged for all of last year. It's the first time the price has dipped since 2008. The average transaction price increased 11% between 2008 and last year as drivers of aging cars came back on the market for new vehicles and manufacturers slashed sales incentives.
July 31, 2001 |
Ford Motor Co. said it will add 11 parts distribution centers in the next three years to speed delivery of replacement parts to dealer repair shops. The new outlets will more than double Ford's 10-center system to 21. The first new center is scheduled to open in Memphis, Tenn., by January, the company said. U.S. auto makers are working to speed parts deliveries to avoid losing customers to car repair chains. U.S. sales of cars and light trucks reached a record 17.
June 18, 2012 |
Kaiser Permanente, California's largest nonprofit health plan, ranked highest in employer satisfaction nationwide in the latest J.D. Power and Associates study. The study, now in its third year, asked employers about service, benefit design, problem resolution, cost and other measures. Kaiser led all fully insured plans with a score of 716 out of 1,000 total points. Aetna Inc. scored highest for employer self-funded plans with 680 points. In the fully insured category, two of the industry's biggest companies - UnitedHealthcare and WellPoint - scored below average.