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May 12, 1992 | JAMES F. PELTZ, TIMES STAFF WRITER
J. D. Power & Associates in Agoura Hills is nearly synonymous with car research, which Power has earned by publishing customer-satisfaction surveys and other analyses for the world's auto makers for more than a decade. But that isn't stopping AutoPacific Group Inc. of Santa Ana from trying to muscle in on parts of Power's business.
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BUSINESS
February 12, 2014 | By Jerry Hirsch
After years of improving car reliability, automakers have shifted into reverse while attempting to exact better fuel economy and add in-dash technology, J.D. Power & Associates reported in its 2014 U.S. Vehicle Dependability Study. Owners of 3-year-old vehicles reported more problems than in the same study from the prior year, the automotive research firm said Wednesday. It was the first increase in problems reported since 1998. The slip in quality might be the first sign in a trend toward declining reliability in cars, according to the firm, whose research identified transmissions and infotainment systems as key trouble spots.
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BUSINESS
May 12, 1992 | JAMES F. PELTZ, TIMES STAFF WRITER
J.D. Power & Associates in Agoura Hills is nearly synonymous with car research, a distinction Power has earned by publishing customer-satisfaction surveys and other analyses for the world's auto makers for more than a decade. But that isn't stopping a smaller rival, AutoPacific Group Inc. in Santa Ana, from trying to muscle in on parts of Power's business.
BUSINESS
May 16, 2013 | By Hugo Martín, Los Angeles Times
Grouse all you want about airline baggage fees, but the numbers don't lie: You are slowly learning to accept them as a painful but necessary part of the flying experience. In fact, the overall satisfaction with air travel has increased to the highest level since 2006, according to the J.D. Power & Associates airline satisfaction study for 2013. On a 1,000-point scale, satisfaction with airlines reached 695 points, up 14 points from 2012, according to the survey of more than 11,800 airline passengers.
BUSINESS
June 25, 1991 | PATRICE APODACA, TIMES STAFF WRITER
J. D. Power & Associates is a small firm with about $14 million in annual revenues and 180 employees, but its name has become virtually synonymous with automotive quality. Widely known for its rankings of cars based on customer satisfaction, the Agoura Hills research firm is frequently credited with making auto makers more responsive to consumers. Now Power wants to do the same thing with computers.
BUSINESS
July 16, 1998 | Associated Press
Owners of Lexus automobiles remained the most satisfied after a year of driving their vehicles, with Toyota's luxury brand winning the top prize in J.D. Power & Associates' customer satisfaction study for a second straight year. Nissan's Infiniti cars ranked second in the study, followed by General Motors' Saturn. Jaguar was fourth, and Ford's Mercury line rounded out the top five.
BUSINESS
September 23, 1992 | From Times Staff and Wire Reports
J. D. Power to Rate Airlines: : J. D. Power & Associates said it will begin an annual customer satisfaction survey for the airline industry. The Agoura Hills-based firm, which is known for its customer surveys of automobile owners, said the survey will feature the best overall domestic carrier for long-haul and shuttle service as well as the major factors that determine customer satisfaction. The initial survey will be completed by December.
BUSINESS
January 5, 2007 | John O'Dell
Gary Dilts, former head of U.S. sales for Chrysler Group, has joined J.D. Power & Associates, a Westlake Village-based market research firm, as senior vice president for U.S. automotive operations. Dilts, 56, left Chrysler in June after 30 years with the carmaker. He led the revamping of Chrysler's dealership network and was responsible for the automaker's retail strategies. At J.D. Power, he will oversee product development for and relations with auto industry clients.
BUSINESS
July 29, 1992
Toyota Motor Corp.'s luxury Lexus division topped the influential J.D. Power & Associates survey measuring dealership satisfaction, setting a new industry standard. Lexus pulled in a score of 151, a record for sales satisfaction. The auto industry average for cars was 115. The following cars and trucks were ranked as the best brands in terms of sales and service, based on responses from more then 45,000 consumers after the first 90 days of ownership. J.
BUSINESS
November 30, 2004 | John O'Dell
J.D. Power & Associates, the Westlake Village market research firm whose studies of automotive quality are widely followed, has hired Steven Carroll, a former ACNielsen Corp. executive, to head its U.S. operations. In his new position as senior partner and executive vice president for client services, Carroll will be responsible for all of Power's U.S. market research for the auto, healthcare, insurance, finance and other industries. He also will be in charge of developing products and clients.
BUSINESS
March 15, 2012 | By Jerry Hirsch, Los Angeles Times
Drivers gave the service departments of the Lexus and Mini brands the highest ratings in the latest J.D. Power & Associates customer service index study. Lexus was the top luxury brand. The Toyota Motor Corp. unit scored 861 points out of a possible 1,000 on the J.D. Power scale and stood out in three of the five measures: service initiation, service facility and service quality. The rest of the top five in the luxury segment were Cadillac (852), Jaguar (849), Acura (838) and Porsche (836)
BUSINESS
February 15, 2012 | By Jerry Hirsch, Los Angeles Times
If you are in the market for a late-model used car, look for Japanese-built vehicles, be selective of American brands, and buy European with caution. That's the message of the 2012 vehicle dependability study from research firm J.D. Power & Associates, which looked at the reliability of autos sold during the 2009 model year. Cars built in Japan were the most likely to lead their segments. Ford Motor Co. vehicles also did well. But anything built by Chrysler Group was at the bottom of the ratings, and of the European cars, only Mercedes-Benz scored above average.
BUSINESS
June 23, 2011 | By Salvador Rodriguez, Los Angeles Times
Touch screens and voice commands didn't go over too well with new-car buyers. A key auto quality study found that new or redesigned 2011 models were less reliable than the previous year's line, much of it because of new high-tech navigation systems that didn't work properly. Domestic nameplates, which have been pushing the new technologies, were hurt the most, allowing imports to regain their lead in reliability after losing that distinction for the first time last year, according to the J.D. Power & Associates annual U.S. Initial Quality Study.
BUSINESS
March 18, 2011 | By Jerry Hirsch, Los Angeles Times
The auto industry is producing more reliable vehicles. That's the finding of a J.D. Power and Associates dependability study examining problems experienced during the last 12 months by owners of 2008 model-year vehicles. The study, released Thursday, found there were an average of 151 problems per 100 of the 3-year-old vehicles during the time period surveyed. That was the lowest problem rate since the inception of the study in 1990 and an improvement from the 155 problems per 100 vehicles that owners of 2007 models reported in last year's study, J.D. Power said.
BUSINESS
December 17, 2010 | By Jerry Hirsch, Los Angeles Times
In another sign of a firming economy, the U.S. auto industry is having a good holiday season. Retail sales of new vehicles this month are "significantly beating expectations," according to automotive information company J.D. Power & Associates. The firm tracks transaction data from more than 8,900 car dealers nationally. Through the first two weeks of December, retail sales were tracking at an annual pace of 10.8 million units, the best of the year and a huge jump from the 8.5-million pace during the first quarter of this year.
BUSINESS
July 15, 2010 | By Jerry Hirsch, Los Angeles Times
First it was reliability. Now it is basic looks and appeal. For the first time since 1997, domestic auto brands have collectively surpassed imports in vehicle appeal, said J.D. Power and Associates, the Westlake Village auto research company. Fancy luxury autos from overseas still have an edge, but among mass-market vehicles, the domestic automakers are the top dogs, the research firm said Thursday in its annual Automotive Performance, Execution and Layout, or APEAL, study.
BUSINESS
December 2, 2007 | From Times Wire Services
Customer satisfaction with airport car rentals has declined, according to an annual survey by J.D. Power & Associates. Now in its 12th year, the study measures overall customer satisfaction with renting cars at airports by examining costs and fees, the pickup process, the car itself, return process, reservation process and shuttle bus or van. The survey uses a 1,000-point scale, and found that overall satisfaction dropped from 767 points in 2006 to 750 in 2007.
BUSINESS
March 11, 1998 | John O'Dell
Auto-By-Tel Corp., the Irvine-based Internet car shopping service, scored a coup this month when it was ranked tops in its industry in dealer satisfaction by rating guru J.D. Power & Associates. The company is duking it out with a number of competitors, including software giant Microsoft Corp.'s CarPoint. So getting J.D. Power's seal of approval gives it a big leg up in competing for dealers who will pay Auto-By-Tel for the rights to a market territory.
BUSINESS
December 2, 2007 | From Times Wire Services
Customer satisfaction with airport car rentals has declined, according to an annual survey by J.D. Power & Associates. Now in its 12th year, the study measures overall customer satisfaction with renting cars at airports by examining costs and fees, the pickup process, the car itself, return process, reservation process and shuttle bus or van. The survey uses a 1,000-point scale, and found that overall satisfaction dropped from 767 points in 2006 to 750 in 2007.
BUSINESS
January 5, 2007 | John O'Dell
Gary Dilts, former head of U.S. sales for Chrysler Group, has joined J.D. Power & Associates, a Westlake Village-based market research firm, as senior vice president for U.S. automotive operations. Dilts, 56, left Chrysler in June after 30 years with the carmaker. He led the revamping of Chrysler's dealership network and was responsible for the automaker's retail strategies. At J.D. Power, he will oversee product development for and relations with auto industry clients.
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