May 9, 1991 |
J. D. Power & Associates, the Agoura Hills-based market research firm whose customer satisfaction surveys have become a benchmark for quality in the auto industry, on Wednesday released its first syndicated study of customer satisfaction in the computer industry. The top rating in the survey of personal computer users in small- and medium-sized businesses went to Dell Computer Corp., an Austin, Tex.-based vendor that sells its machines by mail order.
August 6, 1991 |
For the first time, an Asian auto maker tops a key industry survey of car buyer satisfaction with dealerships and sales people. The Lexus Division of Japan's Toyota Motor Corp. replaced Germany's Mercedes-Benz, according to the survey by the J. D. Power & Associates market research organization. The sales satisfaction survey compiled questionnaires received from 36,000 car buyers and 8,600 light truck buyers who had owned their vehicles for three months or less.
October 13, 1992 |
A legal battle between two of the nation's leading car research firms, J. D. Power & Associates and AutoPacific Group Inc., has been settled out of court. The settlement announced last week ends a lawsuit that Power, based in Agoura Hills, had filed against Santa Ana-based AutoPacific and two of its analysts, Christopher W. Cedergren and Steven L. Morrison. Both Cedergren and Morrison used to work for Power.
July 13, 2006 |
Cable TV providers that offer telephone service ranked highest in customer satisfaction in five of six U.S. regions, surpassing traditional phone companies among people who subscribe to national calling plans, according to a study by J.D. Power & Associates. Overall, however, customer satisfaction continued to decline while the average monthly bill rose, with traditional phone companies charging substantially more than cable providers, the national survey released Wednesday found.
May 11, 1999 |
New Jaguar cars had the fewest defects and 1999 Kia cars the most, according to a private report to auto makers by J.D. Power & Associates. The company's annual Initial Quality Study is a widely followed measure of vehicle quality. J.D. Power publicly released limited data from the report on Wednesday, but not the full report. The Agoura-based company said it based the results on 41,004 owners of 1999-model vehicles. They were asked about problems found in the first 90 days of ownership.
July 29, 1999 |
Saturn buyers were less satisfied with their dealers than were customers of five other automotive franchises, ousting Saturn from its long-held top position in the annual J.D. Power & Associates survey of car sales satisfaction. In sales of 1999 cars, Jaguar, Volvo and General Motors Corp.'s Cadillac tied for first place; Land Rover came in second, and Mercedes-Benz was third. Saturn finished in a tie for fourth place with BMW and Lexus, the Agoura Hills-based market research firm said.
August 10, 2006 |
Toyota Motor Corp. of Japan won top honors in eight categories of a closely watched vehicle dependability study, more than any other company, while mainstream brands closed in on luxury nameplates, J.D. Power & Associates said Wednesday. Lexus, Toyota's luxury brand, was the top-ranked nameplate for the 12th straight year. It was followed by Ford Motor Co.'s Mercury and General Motors Corp.'s Buick and Cadillac.
May 5, 2000 |
Japanese luxury auto makers reclaimed the three top spots in a widely watched survey for initial vehicle quality released Thursday. Results for U.S. auto makers were mixed, and Korean brands fared the worst. According to the J.D. Power & Associates initial-quality survey, Honda Motor Co.'s Acura division registered 95 defects per 100 vehicles during the first three months of ownership, bettering by far the industry average of 158. Toyota Motor Corp.'
October 1, 2001 |
Old, reliable Hondas have lost some of their appeal, while Pontiac's Aztek, arguably the most reviled new vehicle since the Edsel, is considered sexy, according to research by J.D. Power & Associates. The automotive marketing firm's annual nationwide survey of new-vehicle owners to discover which models best meet their needs and expectations could set the industry on its ear when it is released this morning.