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J D Power Finds

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BUSINESS
June 18, 2012 | By Chad Terhune
Kaiser Permanente, California's largest nonprofit health plan, ranked highest in employer satisfaction nationwide in the latest J.D. Power and Associates study. The study, now in its third year, asked employers about service, benefit design, problem resolution, cost and other measures. Kaiser led all fully insured plans with a score of 716 out of 1,000 total points. Aetna Inc. scored highest for employer self-funded plans with 680 points. In the fully insured category, two of the industry's biggest companies - UnitedHealthcare and WellPoint - scored below average.
ARTICLES BY DATE
BUSINESS
June 21, 2012 | By Ryan Faughnder, Los Angeles Times
The overall quality of new automobiles has improved, according to a consumer survey by J.D. Power & Associates, although complaints about complicated onboard audio, entertainment and navigation systems were on the rise. Overall, owners of 2012 vehicles reported 5% fewer problems during the first three months of ownership, compared with last year's survey. Michelle Krebs, an auto industry analyst at Edmunds.com, said the industry is paying more attention to potential problem areas.
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BUSINESS
March 14, 2012 | By Jerry Hirsch
Drivers give the service departments of the Lexus and Mini brands the highest ratings in the latest J.D. Power and Associates customer service index study. Lexus was the top luxury brand. The Toyota Motor Corp. unit scored 861 points out of a possible 1,000 on the J.D. Power scale and stood out in three of the five measures: service initiation, service facility and service quality. The rest of the top five in the luxury segment were Cadillac (852); Jaguar (849); Acura (838)
BUSINESS
June 18, 2012 | By Chad Terhune
Kaiser Permanente, California's largest nonprofit health plan, ranked highest in employer satisfaction nationwide in the latest J.D. Power and Associates study. The study, now in its third year, asked employers about service, benefit design, problem resolution, cost and other measures. Kaiser led all fully insured plans with a score of 716 out of 1,000 total points. Aetna Inc. scored highest for employer self-funded plans with 680 points. In the fully insured category, two of the industry's biggest companies - UnitedHealthcare and WellPoint - scored below average.
BUSINESS
March 18, 2011 | By Jerry Hirsch, Los Angeles Times
The auto industry is producing more reliable vehicles. That's the finding of a J.D. Power and Associates dependability study examining problems experienced during the last 12 months by owners of 2008 model-year vehicles. The study, released Thursday, found there were an average of 151 problems per 100 of the 3-year-old vehicles during the time period surveyed. That was the lowest problem rate since the inception of the study in 1990 and an improvement from the 155 problems per 100 vehicles that owners of 2007 models reported in last year's study, J.D. Power said.
BUSINESS
May 3, 2010 | By E. Scott Reckard, Los Angeles Times
Like them or not, banks can be hard to leave. Who wants to transfer accounts, get used to new branch locations or master a different online banking system? But consumers increasingly are willing to unglue themselves from what bankers call "sticky" relationships, according to a retail bank survey released by J.D. Power and Associates Inc. last week. It found a growing belief that banks are driven only by short-term profit goals, and that they often overlook basic services such as keeping branches clean and explaining fees to customers.
BUSINESS
June 21, 2012 | By Ryan Faughnder, Los Angeles Times
The overall quality of new automobiles has improved, according to a consumer survey by J.D. Power & Associates, although complaints about complicated onboard audio, entertainment and navigation systems were on the rise. Overall, owners of 2012 vehicles reported 5% fewer problems during the first three months of ownership, compared with last year's survey. Michelle Krebs, an auto industry analyst at Edmunds.com, said the industry is paying more attention to potential problem areas.
BUSINESS
July 25, 2012 | By Jerry Hirsch
Although Ford Motor Co. continues to make large profits in America, its second-quarter earnings fell by more than half because of losses in Europe and other regions of the world. Ford earnings slipped 57% to just over $1 billion in the second quarter, compared with the same period a year earlier. Earnings per share dropped to 26 cents from 59 cents a year ago. Revenue also declined, falling 6% to $33.3 billion. However the automaker continues to post strong results in the U.S. and North America.
AUTOS
March 13, 2002 | JOHN O'DELL, TIMES STAFF WRITER
A new study by J.D. Power & Associates finds that, despite car makers' protests that the market is limited, as many as 60% of new-car buyers would be willing to consider a gasoline-electric hybrid vehicle if one were available in the same class of car or truck they had just purchased. Those consumers also said they want more information about hybrids.
BUSINESS
March 14, 2012 | By Jerry Hirsch
Drivers give the service departments of the Lexus and Mini brands the highest ratings in the latest J.D. Power and Associates customer service index study. Lexus was the top luxury brand. The Toyota Motor Corp. unit scored 861 points out of a possible 1,000 on the J.D. Power scale and stood out in three of the five measures: service initiation, service facility and service quality. The rest of the top five in the luxury segment were Cadillac (852); Jaguar (849); Acura (838)
BUSINESS
March 18, 2011 | By Jerry Hirsch, Los Angeles Times
The auto industry is producing more reliable vehicles. That's the finding of a J.D. Power and Associates dependability study examining problems experienced during the last 12 months by owners of 2008 model-year vehicles. The study, released Thursday, found there were an average of 151 problems per 100 of the 3-year-old vehicles during the time period surveyed. That was the lowest problem rate since the inception of the study in 1990 and an improvement from the 155 problems per 100 vehicles that owners of 2007 models reported in last year's study, J.D. Power said.
BUSINESS
May 3, 2010 | By E. Scott Reckard, Los Angeles Times
Like them or not, banks can be hard to leave. Who wants to transfer accounts, get used to new branch locations or master a different online banking system? But consumers increasingly are willing to unglue themselves from what bankers call "sticky" relationships, according to a retail bank survey released by J.D. Power and Associates Inc. last week. It found a growing belief that banks are driven only by short-term profit goals, and that they often overlook basic services such as keeping branches clean and explaining fees to customers.
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