March 15, 2012 |
Drivers gave the service departments of the Lexus and Mini brands the highest ratings in the latest J.D. Power & Associates customer service index study. Lexus was the top luxury brand. The Toyota Motor Corp. unit scored 861 points out of a possible 1,000 on the J.D. Power scale and stood out in three of the five measures: service initiation, service facility and service quality. The rest of the top five in the luxury segment were Cadillac (852), Jaguar (849), Acura (838) and Porsche (836)
June 23, 2011 |
Touch screens and voice commands didn't go over too well with new-car buyers. A key auto quality study found that new or redesigned 2011 models were less reliable than the previous year's line, much of it because of new high-tech navigation systems that didn't work properly. Domestic nameplates, which have been pushing the new technologies, were hurt the most, allowing imports to regain their lead in reliability after losing that distinction for the first time last year, according to the J.D. Power & Associates annual U.S. Initial Quality Study.
December 17, 2010 |
In another sign of a firming economy, the U.S. auto industry is having a good holiday season. Retail sales of new vehicles this month are "significantly beating expectations," according to automotive information company J.D. Power & Associates. The firm tracks transaction data from more than 8,900 car dealers nationally. Through the first two weeks of December, retail sales were tracking at an annual pace of 10.8 million units, the best of the year and a huge jump from the 8.5-million pace during the first quarter of this year.
February 15, 2012 |
If you are in the market for a late-model used car, look for Japanese-built vehicles, be selective of American brands, and buy European with caution. That's the message of the 2012 vehicle dependability study from research firm J.D. Power & Associates, which looked at the reliability of autos sold during the 2009 model year. Cars built in Japan were the most likely to lead their segments. Ford Motor Co. vehicles also did well. But anything built by Chrysler Group was at the bottom of the ratings, and of the European cars, only Mercedes-Benz scored above average.
March 18, 2011 |
The auto industry is producing more reliable vehicles. That's the finding of a J.D. Power and Associates dependability study examining problems experienced during the last 12 months by owners of 2008 model-year vehicles. The study, released Thursday, found there were an average of 151 problems per 100 of the 3-year-old vehicles during the time period surveyed. That was the lowest problem rate since the inception of the study in 1990 and an improvement from the 155 problems per 100 vehicles that owners of 2007 models reported in last year's study, J.D. Power said.
September 5, 1996 |
General Motors Corp.'s GM Card and AT&T Corp.'s Universal Card won the top ratings in a J.D. Powers & Associates study of credit card holder satisfaction. The GM Card, offered through Household International Inc., got the highest rating among credit cards that offer rewards for frequent usage. The card, which gives users discounts on GM cars, scored a 110 rating, compared with the industry average of 105. J.D. Powers, an Agoura Hills-based marketing information firm, said the AT&T Universal Card was the highest-rated among credit cards that don't offer rewards.
March 5, 1992 |
Isuzu introduced an upscale version of its Trooper on Wednesday, the latest effort among auto makers to attract aging baby boomers to more luxurious and versatile sport-utility vehicles. The Trooper, the flagship model of Isuzu's U.S. sales effort, has been given a more powerful engine, a softer, rounder design and more elegant interior than its predecessor. It was unveiled at the Irvine Marriott hotel Wednesday, and will debut on car lots this month.
July 21, 2003
General Motors and Ford revved into the headlines recently by finally managing to drive a pair of models onto a much-watched Top 10 customer satisfaction survey. Though the world's two largest automakers will be quick to boast about their improved quality, it will take Detroit years of steady improvement to win back drivers they've already burned. J.D.