Jody Cook

Pharmacist Randy Kautz asked Walgreens for help at least four times. He warned that the drug counter's busy pace might lead to errors. On June 15, 1994, he no longer had to make the point. That day one of his regular customers, Nathan Johnson, sank into a coma from which he never emerged. "Oh my God," Ruth Johnson remembers Kautz saying as he reexamined the prescription bottle that she brought back to the store. "I've given the wrong medication."