OPINION
May 16, 2007
Re "Zen and the art of management," May 11 I'm sure other readers have their own particular favorites, but as a marketing and customer service professional, I can say that, in my experience, the Los Angeles Housing Department represents the nadir of customer service by a government agency, and that is a reflection of management. Compared with the Housing Department, the Postal Service and the DMV are Nordstrom. The Housing Department does an execrable job of informing or updating its constituents.
CALIFORNIA | LOCAL
May 11, 2007 | Jessica Garrison and Ted Rohrlich, Times Staff Writers
The Los Angeles Housing Department has paid thousands of dollars to a Zen Buddhist priest from Hawaii for management training that includes teaching breathing with sphincter control, learning "how to stand" and playing with wooden sticks. Norma Wong, a former Hawaii state legislator and leadership consultant, has been paid $18,819 since 2005 to conduct at least four training sessions for executives and other staff. The most recent one was last week.
CALIFORNIA | LOCAL
January 26, 2006 | Steve Hymon, Times Staff Writer
The general manager of the Los Angeles Housing Department has accused the city-county homeless agency of mismanaging money and called for an immediate management audit of the agency. Mercedes Marquez, the general manager, requested the audit of the Los Angeles Homeless Services Authority, or LAHSA, in a letter sent Tuesday to Mayor Antonio Villaraigosa. In the letter, Marquez wrote that the agency, because of accounting issues, didn't know it had $1.
REAL ESTATE
January 8, 2006 | Kevin Postema, Special to The Times
Question: I am getting ready to move out of the apartment I have lived in for 12 years. Is a landlord entitled to deduct money for painting or cleaning after a tenant has been in an apartment for that long? It is obvious to me that this work would be "automatically needed" after such a long time. Am I right?
CALIFORNIA | LOCAL
March 26, 2005 | Patrick McGreevy, Times Staff Writer
Two partnerships involving Los Angeles Harbor Commissioner James Acevedo are in default on $4.1 million in city loans used to buy land in the San Fernando Valley for two unsuccessful housing projects, officials said Friday. One partnership once also included a company headed by a Los Angeles Recreation and Parks commissioner, Christopher Hammond. His firm dropped out in 2003, though it is still listed in the partnership papers.
CALIFORNIA | LOCAL
July 1, 2004 | Jocelyn Y. Stewart, Times Staff Writer
Long before they discovered the decaying body of a woman, the handful of residents at the Orchid Hotel at 8th and Flower streets had other complaints. With no manager on site, their concerns about leaking pipes and uncollected trash went unanswered, tenants said. So too did their complaints about the strong odor wafting from the second floor. The new owners of the Orchid had complaints as well.