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On Time Performance

REAL ESTATE
June 12, 1988 | DAVID M. KINCHEN, Times Staff Writer
When Charles Pankow Inc. quotes a price for a construction project, it is set in concrete--and the building itself more often than not is constructed of that material. Celebrating its 25th anniversary this year, the Altadena-based company has grown to the third-largest design/build firm in the nation, with 1987 contracts topping the $425-million mark. The biggest firm in the field last year, according to Building Design and Construction magazine, was Fluor Daniel, Greenville, S.C.
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BUSINESS
March 9, 1995 | CAROL SMITH, SPECIAL TO THE TIMES
Tired of being stuffed into narrow jets, deprived of food and herded like cattle, frequent fliers want one thing more than any other from airlines: improved comfort, according to this year's Zagat Airline Survey. Zagat, better known for its restaurant and hotel ratings, polled 9,394 frequent fliers, asking them to rank 46 carriers on the basis of comfort, service, on-time performance and food.
BUSINESS
November 4, 1988 | Associated Press
The major airlines in September did their best job of holding down flight delays and mishandled bags since they started reporting flight information 13 months ago, the Transportation Department said Thursday. The 13 largest domestic carriers reported that 85.6% of their flights were on time in September, up from 83% in August and the best showing since the department began requiring large carriers to report the information in September, 1987. The best previous month had been June, when 84.
CALIFORNIA | LOCAL
July 1, 2001 | JOHN M. GLIONNA, TIMES STAFF WRITER
His right hand moving in a blur of improvisation, gripman Stephen Dickson bangs the cable car bell with the syncopated clang of a street-cool jazz percussionist. "I call this riff my 'Get out of the way 'cuz I'm coming through the intersection--in B-flat,' " he says. "I'm playing my vintage 1873 bell, so I hope they're listening."
BUSINESS
July 11, 2009 | Peter Pae
Airlines are still crowded, in-flight service is marginal and there are fewer flights to choose from. But, hey, at least planes are increasingly on time. With a lower number of flights overall, U.S. airlines posted their best on-time performance since 2003 for the first five months of this year, with fewer delays and cancellations. Complaints about airline service and incidents of mishandled baggage fell sharply as well, according to the latest data compiled by the U.S.
BUSINESS
April 7, 2014 | By Hugo Martín
California-based Virgin America ranked highest among the nation's top 15 carriers in a study that looked at on-time performance, customer complaints and lost bag rates, among other factors. The study, known as the Airline Quality Rating report, also found that airline performance improved in 2013 over the previous year. The ratings report was produced by researchers at Embry-Riddle Aeronautical University and Wichita State University and was based on data collected by the U.S.
TRAVEL
September 13, 1998 | CHRISTOPHER REYNOLDS, TIMES TRAVEL WRITER
Book yourself two round-trip flights involving San Francisco International Airport in less than a month, and odds are you'll find yourself with time to do some thinking. So it was for me recently. Burbank to SFO, July 28, United: delayed, causing me to miss a northbound connection and lose several hours. Eureka-Arcata to SFO, July 31, United Express: delayed by about two hours, again causing a missed connection.
TRAVEL
June 30, 1991 | PETER S. GREENBERG
How do you rate the airlines you fly? Which do you like? Dislike? Barely tolerate? Which do you love? And on what criteria do you base these opinions? If Americans aren't conducting travel surveys themselves, it seems they're participating in them.
BUSINESS
October 1, 2012 | By Hugo Martín, Los Angeles Times
If you're having a hard time finding short-haul flights to small and medium-size cities, it's not your imagination. A new study by the Office of Inspector General of the U.S. Department of Transportation concluded that the elimination of thousands of flights of less than 500 miles is one result of the airline industry's efforts to prosper in the face of higher fuel costs and economic turbulence in the last few years. Another strategy airlines have used to rebound from the dismal financial times that followed the Sept.
BUSINESS
February 9, 2013 | By Hugo Martín, Los Angeles Times
Southwest Airlines' reputation as an industry maverick seems to be going the way of flight attendants in hot pants and $20 one-way fares. The nation's largest domestic carrier just marked its 40th straight profitable year, an unmatched feat in a time of economic turbulence, fluctuating fuel prices and airline bankruptcies. It did so by undercutting the competition with no-frills flights and, in the process, building an army of budget-minded fans. Now many of those longtime customers say the Dallas-based carrier that calls itself LUV airlines has been losing their love since it recently began to shift its focus away from low fares and friendly service toward swelling its bottom line.
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