September 21, 1995 |
The $215 round-trip fare looks good. You call the airline but discover that seats are no longer available at that price. You can buy a ticket for $274. Or you might call back next week and find the $215 fare available after all. Confused? Blame it on technology, and the airlines' desire to squeeze the most money out of each flight.
June 11, 1995 |
United flight 1069 out of Medford, Ore., on May 24 could have been a flight like any other flight. But while we boarded, a storm sneaked up on us. This caused the pilot to delay takeoff while ominous gray clouds rolled past, and that in turn caused me to do something I'd never done in 25 years of flying. I read my entire ticket folder.
January 1, 1995 |
It's the height of holiday madness and you're headed for the airport. Fighting the traffic, you reach the terminal just in time--only to find that the airline has oversold your flight. You end up getting bumped from the plane and left behind to wait for a later flight--maybe a much later one. This may sound like bad news in the midst of the year-end festivities, but to some passengers it's actually good news.
October 30, 1994 |
What does it mean when a hotel offers you a chance to "guarantee" or "assure" your room by giving your credit card number in advance? Most travelers presume it means a room in the hotel will be held in their names, no matter what. After all, the vast majority of reservations do work out that way. But not all. Overrun on a convention week or otherwise caught off guard, most hotels overbook now and then, and end up telling guests that their "guaranteed" rooms have been given to someone else.
February 23, 1994 |
In a setback for the airline industry, the Supreme Court on Tuesday allowed passengers who are involuntarily bumped from a scheduled flight to sue the carrier for damages. Without comment, the justices refused to hear an appeal from Northwest Airlines, which claimed that 50,000 passengers a year now will be free to seek money in court. Last year, the U.S. 9th Circuit Court of Appeals in San Francisco ruled that federal law governing the airlines does not preempt such lawsuits.
August 1, 1993 |
The cabin lights were dimmed as the USAir jet made its descent toward Boston's Logan Airport. Flight attendant Janet Devlin sat down in her jump seat, looked up, and saw an astonishing sight. Several members of the Boston Bruins hockey team, which had chartered the flight, were standing in the cockpit watching the landing, apparently at the captain's invitation. Devlin was "speechless," she recounted in a report she submitted to USAir about the May 11, 1991, flight.
CALIFORNIA | LOCAL
December 27, 1992 |
After declaring a tactical alert to quell a Christmas Day melee at the Hollywood Palladium, Los Angeles police on Saturday blamed the disturbance on the club's practice of overselling tickets, which was recently condemned by a city zoning board. About 130 officers, 60 of them in riot gear, responded to reports of a shooting at 11 p.m. Friday that left two men injured at the Sunset Boulevard club.
June 6, 1992 |
As travelers scrounged for the last of the half-price airline tickets Friday, tired and angry travel agents cheered the sale's end. Despite the surge in ticket buying, the fare promotion cut deeply into agent commissions and added to the costs of doing business. It was yet another blow to an industry already suffering from the downturn in the economy, airline company bankruptcies and past fare wars.
June 16, 1991 |
You're booked for a flight. You even have your seat assignment. But when you get to the airport, you're confronted with a long line of nervous passengers and a gate agent who announces that your flight has been oversold. You plead. You protest. After all, you have a confirmed reservation. It's no use. The airline doesn't have a seat for you. You've been "bumped." What rights, if any, do you have? Actually, quite a few. But first, it might be helpful to define what bumping isn't .