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The quality of service at California's largest phone company has deteriorated since Pacific Bell was acquired by Texas-based SBC Communications Inc. in 1996, a state consumer advocacy group said Tuesday. By comparison, the quality of service at the former GTE Corp., which was acquired by Bell Atlantic in 2000 and renamed Verizon Communications, has improved over the last decade, according to the Office of Ratepayer Advocates, an independent arm of the California Public Utilities Commission.
June 6, 1997 | (Karen Kaplan)
CalTech International Telecom Corp. filed an antitrust lawsuit against Pacific Bell that accuses the San Francisco-based company of illegally maintaining its monopoly for local phone service. Walnut Creek-based CalTech has been reselling local service to homes and businesses for nearly a year, said the company's lawyer, Maxwell Blecher.
November 24, 1998 | Elizabeth Douglass
State regulators will hold a public hearing at 7 p.m. today in Pasadena to discuss several price increases proposed by Pacific Bell, the state's largest phone company. The California Public Utilities Commission is considering a request by PacBell to raise local directory assistance charges from 25 cents to 50 cents per call, with permission to raise it as high as $1.10 per call.
June 5, 1992 | S. J. DIAMOND
It's no surprise that the public ire turned on the salaries of corporate executives is turning on big salaries elsewhere--government, charities, utilities. And the greatest of these is utilities. So says a California consumer group called TURN (Toward Utility Rate Normalization), which found that five of that state's top 12 utility executives made more than $1 million last year, one made more than $2 million, and others weren't far behind.
April 12, 1998
"PacBell Files With State Regulators to Provide Long-Distance Service" [April 1] fails to acknowledge that Pacific Bell has not met obligations under the Telecommunication Act and opened its market to competition. The Telecommunications Act of 1996 established a 14-point checklist that Bell operating companies must meet before they are allowed to enter the long-distance market. Pacific Bell still does not meet the basic federal requirements. Consumers already have numerous choices in long-distance service, which has driven down prices 70% over the last 10 years.
October 20, 1997 | KAREN KAPLAN
Local telephone competition may be arriving--albeit slowly--in California, but it doesn't seem to be having the desired effect on customer service at Pacific Bell. Complaints about the state's dominant local phone provider, which has traditionally had a strong service record, have been soaring.
March 22, 1998
Re: "Consumer Groups, Union Criticize PacBell Sales Practices," Feb. 25: Pacific Bell is proud of the service we offer our customers, which includes providing information about new products and services that can enhance their lives. It's all part of being a full-service telecommunications provider. And our customers--most of whom we only speak to once every four or five years--say they appreciate being told about new offerings. Our customer service representatives are the best in the business and adhere to strict ethical standards.
November 13, 1997 | DENISE GELLENE
Advertiser: Pacific Bell Internet Services Agency: Ketchum Advertising, San Francisco Challenge: To distinguish PacBell's service from the many other Internet services available. The Ads: Text-only TV and print ads introduce consumers to Doris, the fictional boss of Pacific Bell's Internet Services unit. In the ads, Doris promises, in handwritten scrawl, that she won't let customers get stuck in the World Wide Web "like some moth waiting to be a spider's dinner."
In an unwelcome preview of what a Y2K meltdown could be like, massive computer crashes have repeatedly forced agencies throughout California to turn away customers for driver's licenses, food vouchers and other services. The Highway Patrol suddenly had difficulty checking criminal records. Child Protective Services could not get quick access to abuse files. For two days Glendale's Department of Motor Vehicles office had to process driver's license renewals manually.
July 1, 1999 | Robin Fields
An Orange County Small Claims Court judge rejected StressBusters Massage Co.'s $5,000 claim against Pacific Bell Directory, ruling that the Yellow Pages publisher's contracts allow it to edit ads as it sees fit. StressBusters, a Laguna Hills massage firm that specializes in treating infants and pregnant women, sued after Pacific Bell refused to print its Web address in its ad.
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