September 4, 1998 |
Despite protests from customers and consumer groups, state regulators approved Pacific Bell's plan to close 13 of its 25 public bill-payment offices. The California Public Utilities Commission also laid out a checklist that would allow the phone company to close the remaining 12 offices by the end of the year. Three Los Angeles offices will be closed immediately, along with offices in Fullerton, Glendale, Torrance, Bakersfield, Chula Vista, El Cajon, Escondido, Modesto, Sacramento and San Jose.
August 24, 2001 |
State regulators Thursday ordered Pacific Bell to issue customer refunds that could total nearly $17 million and remove a repeat-dialing feature that was added to millions of phones statewide even though it irritated customers and interfered with computer modems and fax machines. The "prompted repeat dialing" feature, deployed throughout California more than a year ago, interrupts a busy signal and plays a recording offering to keep trying the line until it is open--for 95 cents.
June 6, 1997 |
CalTech International Telecom Corp. filed an antitrust lawsuit against Pacific Bell that accuses the San Francisco-based company of illegally maintaining its monopoly for local phone service. Walnut Creek-based CalTech has been reselling local service to homes and businesses for nearly a year, said the company's lawyer, Maxwell Blecher.
November 24, 1998 |
State regulators will hold a public hearing at 7 p.m. today in Pasadena to discuss several price increases proposed by Pacific Bell, the state's largest phone company. The California Public Utilities Commission is considering a request by PacBell to raise local directory assistance charges from 25 cents to 50 cents per call, with permission to raise it as high as $1.10 per call.
June 5, 1992 |
It's no surprise that the public ire turned on the salaries of corporate executives is turning on big salaries elsewhere--government, charities, utilities. And the greatest of these is utilities. So says a California consumer group called TURN (Toward Utility Rate Normalization), which found that five of that state's top 12 utility executives made more than $1 million last year, one made more than $2 million, and others weren't far behind.
April 12, 1998
"PacBell Files With State Regulators to Provide Long-Distance Service" [April 1] fails to acknowledge that Pacific Bell has not met obligations under the Telecommunication Act and opened its market to competition. The Telecommunications Act of 1996 established a 14-point checklist that Bell operating companies must meet before they are allowed to enter the long-distance market. Pacific Bell still does not meet the basic federal requirements. Consumers already have numerous choices in long-distance service, which has driven down prices 70% over the last 10 years.
October 20, 1997 |
Local telephone competition may be arriving--albeit slowly--in California, but it doesn't seem to be having the desired effect on customer service at Pacific Bell. Complaints about the state's dominant local phone provider, which has traditionally had a strong service record, have been soaring.
November 13, 1997 |
Advertiser: Pacific Bell Internet Services Agency: Ketchum Advertising, San Francisco Challenge: To distinguish PacBell's service from the many other Internet services available. The Ads: Text-only TV and print ads introduce consumers to Doris, the fictional boss of Pacific Bell's Internet Services unit. In the ads, Doris promises, in handwritten scrawl, that she won't let customers get stuck in the World Wide Web "like some moth waiting to be a spider's dinner."
March 22, 1998
Re: "Consumer Groups, Union Criticize PacBell Sales Practices," Feb. 25: Pacific Bell is proud of the service we offer our customers, which includes providing information about new products and services that can enhance their lives. It's all part of being a full-service telecommunications provider. And our customers--most of whom we only speak to once every four or five years--say they appreciate being told about new offerings. Our customer service representatives are the best in the business and adhere to strict ethical standards.
October 4, 1999 |
In an unwelcome preview of what a Y2K meltdown could be like, massive computer crashes have repeatedly forced agencies throughout California to turn away customers for driver's licenses, food vouchers and other services. The Highway Patrol suddenly had difficulty checking criminal records. Child Protective Services could not get quick access to abuse files. For two days Glendale's Department of Motor Vehicles office had to process driver's license renewals manually.