November 11, 2000 |
The quality of Pacific Bell's residential telephone service has dipped markedly and customer dissatisfaction has more than doubled in the years since California's dominant phone company was taken over by SBC Communications, according to a complaint filed Thursday by a state consumer agency.
October 30, 2000 |
A member of the five-person California Public Utilities Commission issued a revised opinion ordering changes in some Pacific Bell marketing practices and imposing fines totaling more than $2 million. In doing so, Josiah Neeper revised his earlier opinion, which did not include penalties. However, Neeper maintains that PacBell's sales programs did not mislead customers into buying extra services.
CALIFORNIA | LOCAL
September 26, 2000 |
Upset that their cities are the only two in Ventura County without high-speed Internet access, Ojai and Fillmore officials are accusing Pacific Bell of discriminatory practices that they say hurt their abilities to attract new businesses. "It is our belief that our communities are effectively being 'red-lined' based upon population and income levels . . . and long-term business development potential," states a draft letter by city officials to the telephone company.
August 29, 2000 |
California's biggest phone company is mishandling one of the largest business opportunities in the telecommunications industry's history, failing to efficiently deliver high-speed Internet access to excited consumers and disaffecting tens of thousands in the process, according to public records and state regulators.
August 26, 2000 |
A consumer advocacy group Friday asked state regulators to halt a new Pacific Bell service that triggers a sales pitch for the phone company's repeat-dialing service whenever a customer calls a number that is busy. The state's Office of Ratepayer Advocates, an independent arm of the California Public Utilities Commission, charged that the new service includes a rate increase not approved by regulators and violates several PUC rules as well as the privacy section of the state's Constitution.
August 7, 2000 |
There's a fledgling San Diego company, GoSMS.com, that offers users a free service so they can get news articles and other information on their wireless-telephone screens. Sounds cool, except for one problem: The "old-media" publishing empires that produce those articles claim that GoSMS.com is stealing from them, and they want the service stopped immediately. The dispute sounds familiar, of course, because the recording industry is fighting in court to stop Internet site Napster Inc.
CALIFORNIA | LOCAL
July 21, 2000
One man's trash may still be his treasure now that the Los Angeles Department of Water and Power and Pacific Bell have teamed up to give away free movie tickets to promote their fourth annual phone book recycling project. In the program, which will last until July 31, old Pac Bell phone books may be dropped off from 9 a.m. to 5 p.m. at the DWP branch at 7229 Winnetka Ave. Movie tickets will be distributed to the first 50 residents on Wednesday only at this site.
July 19, 2000 |
A San Diego consumer group has sued Pacific Bell for deceptive trade practices over its heavily advertised high-speed Internet access service, accusing the phone company of flouting a state law governing installation and repair service in its zeal to sign up more customers.