February 10, 2000 |
Pacific Bell Internet Services said Wednesday that it had restored its electronic-mail service to normal operations, ending nearly a week of e-mail disruption for thousands of customers statewide. Company officials said they resolved the technical issues Monday and on Wednesday finished delivering to customers batches of e-mail that had been withheld during the company's network trouble, which began last Thursday.
February 5, 2000 |
Tapping into an issue that has infuriated Californians, a state lawmaker proposed legislation Friday to kill a near-doubling of Pacific Bell's local directory assistance fees and restore a monthly allotment of free 411 calls for businesses. The Caller Information Guarantee Act, sponsored by Assemblyman Wally Knox (D-Los Angeles), would override a controversial November decision by the California Public Utilities Commission that cleared the way for the directory assistance changes.
January 28, 2000 |
The president of the state Public Utilities Commission is challenging a judge's decision to absolve Pacific Bell of deceptive advertising charges for its voicemail service and has asked the PUC to review the case. Richard Bilas, president of the five-member PUC, in a regulatory filing last week questioned an administrative law judge's Dec. 22 ruling that PacBell had not violated state law but must nevertheless take "remedial steps" to alleviate customer confusion over its voicemail pricing.
January 24, 2000 |
Can a company overturn $44 million in penalties from the California Public Utilities Commission by taking out full-page ads and lobbying state legislators? Pacific Bell hopes so. The state's largest phone company, stunned last month by a PUC decision that levied fines and called many PacBell sales practices illegal, has appealed the ruling and embarked on a publicity campaign to drum up support for the company.
January 21, 2000 | ,
Pacific Bell officials on Thursday lashed out against a Public Utilities Commission ruling that imposed more than $44 million in penalties on the phone company for using misleading sales tactics, calling the month-old decision "an unprecedented regulatory assault on business" that should be overturned on appeal. PacBell, the state's largest phone company, said it will file a formal appeal with the PUC today.
December 23, 1999 |
In one of the largest penalties ever against a California telephone company, state regulators have ordered Pacific Bell to pay more than $44 million for using misleading and illegal marketing practices to boost sales. The ruling released Wednesday by the California Public Utilities Commission is a stinging rebuke of the stepped-up sales efforts that were launched at PacBell after it was purchased by San Antonio, Texas-based SBC Communications Inc. nearly three years ago.
CALIFORNIA | LOCAL
December 10, 1999
Despite several bids that would have lowered the price per call by 10 cents, the City Council has approved a contract extension with Pacific Bell for pay phone service in the city's downtown business district. Under the five-year extension approved Monday, Pacific Bell will pay the city a one-time $25,000 signing bonus, as well as a 35% commission on local calls and a 25% commission on long-distance calls. Pacific Bell currently charges 35 cents for local calls.
November 19, 1999 |
After an 18-month fight, Pacific Bell on Thursday won the right to nearly double its directory assistance fee to 46 cents per call as well as eliminate free 411 calls for businesses and reduce free requests from residential customers. The state Public Utilities Commission rejected a smaller increase and approved the changes despite strong opposition from consumer groups and a statewide outpouring of customer complaints.
November 4, 1999 |
Pacific Bell this week started charging customers for calls made to certain non-toll-free pagers, eliminating special provisions that often made those calls free for California customers. As of Monday, customers are being charged an average of 6 cents each for calls to pagers with certain regional phone numbers.