January 23, 2010 |
Based on the numbers, America's major airlines are doing a better job of getting us to our destinations on time and with our luggage in tow -- assuming we can get on the flights. Not only is the rate of lost luggage lower than it has been in years, the on-time performance for the nation's biggest airlines reached a record 88.6% in November, the best rate since the Bureau of Transportation Statistics began keeping track of the numbers in 1987. But there is a growing trend that spells trouble for travelers: More passengers are getting bumped from flights.
June 26, 2013 |
The U.S. Department of Transportation has fined Delta Air Lines $750,000 for violating the rules of bumping passengers on overbooked flights. Under federal rules, airlines must first ask for volunteers to give up their seat before the carrier can deny ticketed passengers a seat on an overbooked plane. The airlines must also compensate passengers who are bumped. In several instances in March 2012, Delta bumped passengers without first asking for volunteers and without explaining that the bumped passengers had a right to cash compensation, the federal agency said.
March 21, 2011 |
An open bus seat could be harder to find. That is, if the Federal Transit Administration has its way. The agency recently asked to add 25 pounds to passenger weight allowances when factoring safe loads for buses. The FTA says it's seeking "an amount that more accurately reflects the changes to the average weight of Americans over the last several decades. " The proposal published last week in the Federal Register also cites these weight estimates: --The Centers for Disease Control and Prevention calculates a mean average of 195 pounds for men and 165 pounds for women in the United States based on 2008 data.
January 19, 2014 |
“Slim-line” seats, with thinner seat-back cushions, are increasingly popular with airlines because they weigh less and help squeeze more passengers into a plane. But the seats may not be so popular with passengers. A new survey by the travel website TripAdvisor shows that many passengers who have tried slim-line seats are not fans. In a survey of 1,391 travelers, the website found that nearly half weren't sure whether they had sat in slim-line seats. But of those who said they had tried the seats, 83% said they were less comfortable than traditional seats, 8% said the slim-line seats were more comfortable, and 9% said they couldn't tell the difference.
CALIFORNIA | LOCAL
July 6, 2013 |
San Francisco International Airport was closed after a Boeing 777 operated by Asiana Airlines crashed while landing on Saturday. It's unknown when the airport will reopen. Photos taken by a passenger on the plane shows people on the runway with smoke coming from the aircraft. In a brief phone interview, a passenger from the flight who didn't want to give his name told the Los Angeles Times that most of the passengers on the flight were unharmed. “I just want their families to know,” he said.
CALIFORNIA | LOCAL
December 4, 2013 |
Some passengers whose BART train became stuck in the Berkeley Hills tunnel were being treated Wednesday morning for smoke inhalation after the disabled train emerged at Oakland's Rockridge station. Bay Area Rapid Transit spokesman Jim Allison said the train got stuck between the Orinda and Rockridge stations at about 8:30 a.m., after a parking brake apparently deployed accidentally. Passengers reported smelling smoke from the brakes. A technician was able to get the train moving again and passengers were evacuated at the Rockridge station at 9:35 a.m. Some were seen in news footage being removed from the train by paramedics -- one on a stretcher.
July 18, 2012 |
The Transportation Security Administration program that allows prescreened passengers to move more quickly through security is scheduled to expand next week to United Airlines in Terminal 7 at LAX . The program, known as PreCheck, is already in place at LAX for select Delta and American passengers. Under the program, such passengers may not have to remove their shoes or lightweight outerwear or remove their laptop or liquids from their carry-on during screening. “All of our customers absolutely love it,” said Alexandria Marren, senior vice president of network operations for United and United Express, under which security falls.
May 12, 2013 |
It's not exactly like winning the lottery, but boarding passes for some frequent fliers on US Airways, Delta and United airlines will now include a symbol that lets them go through screening faster. The faster screening lines are offered under a program called PreCheck, operated by the Transportation Security Administration. Frequent fliers with five of the largest airlines are invited to apply for the PreCheck program. If they get selected by the TSA to participate they can go through screening without removing their shoes, belts, jackets or taking laptops and liquid bottles out of carry-on bags.
CALIFORNIA | LOCAL
July 6, 2013 |
Catherine Malone Habas and her family were 20 minutes from landing at SFO, en route home from a two-week vacation in Cape Cod, when the plane headed into an unexpected circle and the pilot came on the public address system. "He said, 'Everything went smoothly for 5 hours and 40 minutes, but we've been put into a holding pattern for at least 20 minutes because of a disabled plane at SFO,' " Malone Habas recounted. Twenty minutes later, the pilot came on wagain with a short message for the passengers of United flight 1699: "We've been diverted to Sacramento.
March 24, 2013 |
Delta Air Lines recently began testing a program that greets its corporate clients by name when they check in at an airport kiosk or use the Delta mobile app. And last week, United Airlines introduced its first planes with revamped cabins for transcontinental “premium service” customers. The new interiors have Wi-Fi service, on-demand entertainment and seats that convert into 180-degree flat beds. The efforts to court first-class and business-class travelers make sense. Such fliers typically buy the most expensive seats and book at the last minute, incurring the highest fares.