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BUSINESS
June 26, 2013 | By Hugo Martin
The U.S. Department of Transportation has fined Delta Air Lines $750,000 for violating the rules of bumping passengers on overbooked flights. Under federal rules, airlines must first ask for volunteers to give up their seat before the carrier can deny ticketed passengers a seat on an overbooked plane. The airlines must also compensate passengers who are bumped. In several instances in March 2012, Delta bumped passengers without first asking for volunteers and without explaining that the bumped passengers had a right to cash compensation, the federal agency said.
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BUSINESS
March 24, 2013 | By Hugo Martin
Delta Air Lines recently began testing a program that greets its corporate clients by name when they check in at an airport kiosk or use the Delta mobile app. And last week, United Airlines introduced its first planes with revamped cabins for transcontinental “premium service” customers. The new interiors have Wi-Fi service, on-demand entertainment and seats that convert into 180-degree flat beds. The efforts to court first-class and business-class travelers make sense. Such fliers typically buy the most expensive seats and book at the last minute, incurring the highest fares.
CALIFORNIA | LOCAL
December 4, 2013 | By Lee Romney
Some passengers whose BART train became stuck in the Berkeley Hills tunnel were being treated Wednesday morning for smoke inhalation after the disabled train emerged at Oakland's Rockridge station. Bay Area Rapid Transit spokesman Jim Allison said the train got stuck between the Orinda and Rockridge stations at about 8:30 a.m., after a parking brake apparently deployed accidentally. Passengers reported smelling smoke from the brakes. A technician was able to get the train moving again and passengers were evacuated at the Rockridge station at 9:35 a.m. Some were seen in news footage being removed from the train by paramedics -- one on a stretcher.
NEWS
July 18, 2012 | By Catharine M. Hamm, Los Angeles Times Travel editor
The Transportation Security Administration program that allows prescreened passengers to move more quickly through security is scheduled to expand next week to United Airlines in Terminal 7 at LAX . The program, known as PreCheck, is already in place at LAX for select Delta and American passengers. Under the program, such passengers may not have to remove their shoes or lightweight outerwear or remove their laptop or liquids from their carry-on during screening. “All of our customers absolutely love it,” said Alexandria Marren, senior vice president of network operations for United and United Express, under which security falls.
BUSINESS
January 19, 2014 | By Hugo Martin
“Slim-line” seats, with thinner seat-back cushions, are increasingly popular with airlines because they weigh less and help squeeze more passengers into a plane. But the seats may not be so popular with passengers. A new survey by the travel website TripAdvisor shows that many passengers who have tried slim-line seats are not fans. In a survey of 1,391 travelers, the website found that nearly half weren't sure whether they had sat in slim-line seats. But of those who said they had tried the seats, 83% said they were less comfortable than traditional seats, 8% said the slim-line seats were more comfortable, and 9% said they couldn't tell the difference.
BUSINESS
May 12, 2013 | By Hugo Martin
It's not exactly like winning the lottery, but boarding passes for some frequent fliers on US Airways, Delta and United airlines will now include a symbol that lets them go through screening faster. The faster screening lines are offered under a program called PreCheck, operated by the Transportation Security Administration. Frequent fliers with five of the largest airlines are invited to apply for the PreCheck program. If they get selected by the TSA to participate they can go through screening without removing their shoes, belts, jackets or taking laptops and liquid bottles out of carry-on bags.
BUSINESS
December 11, 2012 | By Hugo Martin
If you cringe at the thought of flying on a commercial flight, you are not alone. You probably have lots of complaints about the long lines, intrusive security searches and fees for food, drinks and even pillows. But airline workers also have gripes, mostly about their tough working conditions and how they are treated by frustrated passengers. In a recent survey of 700 airline workers in 85 countries, fliers who snapped their fingers to get the attention of flight attendants were ranked as the biggest annoyance.
CALIFORNIA | LOCAL
July 6, 2013 | By Harriet Ryan, Shelby Grad and Carlos Lozano
San Francisco International Airport was closed after a Boeing 777 operated by Asiana Airlines crashed while landing on Saturday. It's unknown when the airport will reopen. Photos taken by a passenger on the plane shows people on the runway with smoke coming from the aircraft. In a brief phone interview, a passenger from the flight who didn't want to give his name told the Los Angeles Times that most of the passengers on the flight were unharmed. “I just want their families to know,” he said.
CALIFORNIA | LOCAL
July 6, 2013 | By Laura J. Nelson
This post has been updated, as noted below. SAN FRANCISCO -- When the Asiana Airlines flight crashed at San Francisco International Airport, passengers fled in all directions from the burning plane. "You have to imagine the chaos of the scene," said San Francisco Police Dept. Acting Capt. Dominic Yin. Some passengers were found wandering, dazed, near the wreckage. Others made a beeline for the international terminal, where they waited for as long as five hours to be reunited with panicked friends and family.
CALIFORNIA | LOCAL
July 6, 2013 | By Daniel Siegal
Bob Hope Airport in Burbank saw the number of passengers who passed through its gates rise slightly in May -- the second month this year to show an increase. The airport handled 345,997 passengers in May, a 0.4% increase compared to 344,566 in May 2012, according to statistics released by the Burbank-Glendale-Pasadena Airport Authority last week. This uptick came two months after a 0.27% increase in March, which was followed by a 2.4% drop in April. There were double-digit declines the first two months of the year.
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