June 24, 2013 |
Fliers are slightly more satisfied with the service offered by U.S. airlines than they were last year. But with the airline industry ranked below the U.S. Postal Service for customer satisfaction, it still has a way to go. The findings come from an annual survey of about 70,000 Americans and show that the airline industry ranks higher than only subscription TV and Internet service companies. The American Customer Satisfaction Index, an independent benchmarking business developed at the University of Michigan, concluded that the industry improved 3% in 2013 to a rating of 69 on a 100-point scale.
June 23, 2013 |
Fliers are slightly more satisfied with the service offered by U.S.-based airlines since last year. But with the airline industry ranked below the U.S. Postal Service for customer satisfaction, it still has a way to go. The findings come from an annual survey of about 70,000 Americans and show that the airline industry ranks higher than only subscription TV and Internet service companies. The American Customer Satisfaction Index, an independent benchmarking business developed at the University of Michigan, concluded that the industry improved 3% in 2013 to a rating of 69 on a 100-point scale.
CALIFORNIA | LOCAL
April 15, 2013 |
It's tax day, and for those scrambling to get their forms postmarked in time, the U.S. Postal Service is making things a little easier. Some post offices will have extended hours to help last-minute filers make the midnight deadline. Federal tax returns must be postmarked by April 15 to be considered filed on time by the Internal Revenue Service. Tax Day quiz: Honest Abe? Tricky Dick? Machine Gun Kelly? Three postal centers will be staying open until midnight to collect mail: Los Angeles main office: 7001 S. Central Ave. Santa Ana: 3101 W. Sunflower Ave Santa Clarita: 28201 Franklin Parkway Last-minute mailers should note that the Los Angeles location will only have retail service available until 10 p.m. Retail sales will stop at the Santa Ana location at 7 p.m., and at 5 p.m. in Santa Clarita.
March 18, 2013 |
Stamps.com Inc. was typical of many companies that imploded during the dot-com crash more than a decade ago. Flush with start-up cash, it spent recklessly on employees, sprawling office space and acquisitions. Workers raced through the company's 90,000-square-foot Santa Monica headquarters on Razor scooters, ate catered meals and tracked the company's stock price with visions of riches. Executives spoke of a day when everyone would print their own postage - and pay Stamps.com a monthly fee for the opportunity.
March 18, 2013 |
Steve Carell left “The Office” for the same reason most actors do: to concentrate on a film career. In theory it should be a straightforward path: An actor, having both cut his teeth on a role and built a fan base, can devote the time to exploring all the avenues he couldn't explore when he was shooting a few dozen episodes each year. In reality, of course, it's not an easy transition. Episodic television allows for, and rewards, the ability to develop a single persona over time.
March 9, 2013 |
A Berkeley city councilman is proposing an email tax to help the cash-poor United States Postal Service stay afloat. Gordon Wozniak suggested that using email, which is partially responsible for killing off demand for letter-carrying services, could save “vital functions” of the post office, the news site Berkleyside reported. “There should be ... a very tiny tax on email,” he told the City Council. “There should be something like a bit tax. I mean, a bit tax could be a cent per gigabit and they would still make, probably, billions of dollar a year.” The problem is, such a levy wouldn't be legal unless the Internet Tax Freedom Act is allowed to expire in 2014.
February 7, 2013 |
As AOL used to say, “You've got mail!” But maybe not on Saturdays if the mail you are looking for is being delivered by the much-maligned “snail mail” of the United States Postal Service. On Wednesday, the USPS announced Saturday delivery of letters would be eliminated by August in order to save $2 billion annually. The Postal Service has been struggling financially for a long time, as we all know, so this sort of cutback is hardly surprising. As the latest reduction in service is discussed and debated, though, it is worth remembering that the Postal Service's troubles are not entirely a result of the historic shift in how Americans communicate with one another.
December 25, 2012
Re "Gun reform ideas more than just talk," Dec. 23, and "NRA calls for armed guards in all schools," Dec. 21 Finally, I understand the thinking of the National Rifle Assn.: It wants to put armed guards in all schools to protect us from the people it is protecting, when what we really need is protection against them. An armed society is an intimidating society, in which people fear saying what is on their minds because they fear being shot by the armed person next to them.
CALIFORNIA | LOCAL
October 11, 2012 |
Movie producer Joel Silver brought his Hollywood panache to Venice on Wednesday, unveiling plans for revamping the former Venice Post Office as the new headquarters of his Silver Pictures. With Tom Hanks putting in a cameo appearance, Silver and his design and construction team spoke to dozens of invited guests amid the exposed concrete and wires of the 1939 Works Progress Administration building that the producer of "The Matrix" and "Lethal Weapon" franchises recently bought from the downsizing U.S. Postal Service.
CALIFORNIA | LOCAL
October 1, 2012 |
If there's a place in this immigrant hub where all lives intersect, it's the Little Saigon post office. The regulars, grandmothers and mothers who write letters to loved ones week after week greet one another as if at a reunion. The folks who don't earn enough to even have bank accounts wait next to patrons carrying $2,000 purses. Elders are allowed to go to the head of the line out of respect for their age. And single guys check P.O. boxes as regularly as soccer scores, because they don't get mail at their boardinghouses.