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BUSINESS
February 8, 2002 | CHRISTINE FREY, TIMES STAFF WRITER
The state Public Utilities Commission announced Thursday that it has launched an investigation into claims that SBC Pacific Bell overcharged customers for high-speed Internet access and billed some customers for Internet service they never ordered. Since 1999, the PUC has received more than 750 complaints against California's largest phone company. SBC Pacific Bell is a subsidiary of Texas-based SBC Communications Inc.
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BUSINESS
December 11, 2002 | James S. Granelli, Times Staff Writer
Pacific Bell, long a stalwart California name, now is just one more discarded logo for trivia buffs after its parent company scrapped the names of all its operating units Tuesday in favor of initials: SBC. SBC Communications Inc., the country's largest local phone company, made the change to present one brand to compete better against rivals moving into California and SBC's 12 other states.
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BUSINESS
May 2, 2002 | ELIZABETH DOUGLASS, TIMES STAFF WRITER
Los Angeles native Chuck Smith on Wednesday was named president and chief executive of SBC Pacific Bell, the state's largest local phone company. The move makes Smith the fourth executive to hold the top job at SBC Pacific Bell since the former Pacific Telesis Group was purchased five years ago by SBC Communications Inc. Smith replaces Ray Wilkens, who has been named SBC's senior executive vice president for sales and marketing.
BUSINESS
October 12, 2002 | ELIZABETH DOUGLASS, TIMES STAFF WRITER
State regulators Friday challenged SBC Communications Inc.'s plan to cut 3,000 jobs in California and called for an investigation into the layoffs to make sure they don't hurt customer service at its SBC Pacific Bell unit, the state's largest phone company. Two commissioners on the state's Public Utilities Commission said their ears pricked up when an SBC PacBell spokeswoman said the company's work force reduction would degrade service for its more than 10 million customers. On Sept.
BUSINESS
July 5, 2002 | From Associated Press
SAN FRANCISCO -- Under a tentative settlement with state regulators, SBC Pacific Bell has agreed to pay what would be a record $27-million fine for billing tens of thousands of customers for high-speed Internet service they never requested. Pacific Bell initially downplayed the problems but on Wednesday recognized them and promised to improve its DSL billing practices and promptly credit any customers who are billed improperly.
BUSINESS
January 13, 2002
"Lines Drawn in Battle Over Long-Distance," [Dec. 23] missed the key point about our application to offer long-distance service: Regulators set the conditions for SBC Pacific Bell's entry into the market, and we've met them. Federal communications law requires that we meet a 14-point checklist to ensure that our network is open to competition. The California Public Utilities Commission has added hundreds of additional conditions since 1998. And we've fulfilled those conditions, too. Now, as the CPUC is poised to vote on our application, competitors are desperately trying to spread confusion by raising issues unrelated to long-distance.
BUSINESS
October 12, 2002 | ELIZABETH DOUGLASS, TIMES STAFF WRITER
State regulators Friday challenged SBC Communications Inc.'s plan to cut 3,000 jobs in California and called for an investigation into the layoffs to make sure they don't hurt customer service at its SBC Pacific Bell unit, the state's largest phone company. Two commissioners on the state's Public Utilities Commission said their ears pricked up when an SBC PacBell spokeswoman said the company's work force reduction would degrade service for its more than 10 million customers. On Sept.
BUSINESS
January 6, 2002
My God, it's deja vu all over again! Another natural monopoly wants to operate as "free enterprise" and set its own rates on an indispensable service [Line Drawn in Battle Over Long-Distance," Dec. 23]. And it is to be up to the PUC to grant or deny approval! The gang that gave us electricity at double its former price now wants to do the same thing with our telephone service. Jack Morrow Long Beach You hit the nail on the head to identify SBC Pacific Bell as a near-monopoly player in supplying local telephone service.
BUSINESS
September 21, 2002 | ELIZABETH DOUGLASS and JUBE SHIVER Jr., TIMES STAFF WRITERS
Despite confusion over SBC Pacific Bell's landmark move into California's long-distance market, one thing is clear: The state's largest local phone company is likely to begin offering a full complement of services by the end of the year. How that happens, though, is less clear.
BUSINESS
May 17, 2002 | JAMES S. GRANELLI, TIMES STAFF WRITER
California regulators opened the door Thursday for the rest of the nation's telephone companies to compete with SBC Pacific Bell by slashing the prices the company can charge them for access to residential customers. The action by the Public Utilities Commission should lead to lower basic phone bills and to competition that may reduce the cost of such added features as call waiting and voicemail.
BUSINESS
September 21, 2002 | ELIZABETH DOUGLASS and JUBE SHIVER Jr., TIMES STAFF WRITERS
Despite confusion over SBC Pacific Bell's landmark move into California's long-distance market, one thing is clear: The state's largest local phone company is likely to begin offering a full complement of services by the end of the year. How that happens, though, is less clear.
BUSINESS
July 5, 2002 | From Associated Press
SAN FRANCISCO -- Under a tentative settlement with state regulators, SBC Pacific Bell has agreed to pay what would be a record $27-million fine for billing tens of thousands of customers for high-speed Internet service they never requested. Pacific Bell initially downplayed the problems but on Wednesday recognized them and promised to improve its DSL billing practices and promptly credit any customers who are billed improperly.
BUSINESS
May 17, 2002 | JAMES S. GRANELLI, TIMES STAFF WRITER
California regulators opened the door Thursday for the rest of the nation's telephone companies to compete with SBC Pacific Bell by slashing the prices the company can charge them for access to residential customers. The action by the Public Utilities Commission should lead to lower basic phone bills and to competition that may reduce the cost of such added features as call waiting and voicemail.
BUSINESS
May 2, 2002 | ELIZABETH DOUGLASS, TIMES STAFF WRITER
Los Angeles native Chuck Smith on Wednesday was named president and chief executive of SBC Pacific Bell, the state's largest local phone company. The move makes Smith the fourth executive to hold the top job at SBC Pacific Bell since the former Pacific Telesis Group was purchased five years ago by SBC Communications Inc. Smith replaces Ray Wilkens, who has been named SBC's senior executive vice president for sales and marketing.
BUSINESS
February 22, 2002 | ALEX PHAM, TIMES STAFF WRITER
The California Public Utilities Commission on Thursday accused SBC Pacific Bell of hiding nearly $2 billion in revenue over three years and called on the state's largest local phone company to refund $349 million to customers. Although one of the largest in state history, the refund recommended in an independent audit is expected to be vigorously contested by PacBell.
BUSINESS
February 8, 2002 | CHRISTINE FREY, TIMES STAFF WRITER
The state Public Utilities Commission announced Thursday that it has launched an investigation into claims that SBC Pacific Bell overcharged customers for high-speed Internet access and billed some customers for Internet service they never ordered. Since 1999, the PUC has received more than 750 complaints against California's largest phone company. SBC Pacific Bell is a subsidiary of Texas-based SBC Communications Inc.
BUSINESS
February 22, 2002 | ALEX PHAM, TIMES STAFF WRITER
The California Public Utilities Commission on Thursday accused SBC Pacific Bell of hiding nearly $2 billion in revenue over three years and called on the state's largest local phone company to refund $349 million to customers. Although one of the largest in state history, the refund recommended in an independent audit is expected to be vigorously contested by PacBell.
BUSINESS
December 11, 2002 | James S. Granelli, Times Staff Writer
Pacific Bell, long a stalwart California name, now is just one more discarded logo for trivia buffs after its parent company scrapped the names of all its operating units Tuesday in favor of initials: SBC. SBC Communications Inc., the country's largest local phone company, made the change to present one brand to compete better against rivals moving into California and SBC's 12 other states.
BUSINESS
January 13, 2002
"Lines Drawn in Battle Over Long-Distance," [Dec. 23] missed the key point about our application to offer long-distance service: Regulators set the conditions for SBC Pacific Bell's entry into the market, and we've met them. Federal communications law requires that we meet a 14-point checklist to ensure that our network is open to competition. The California Public Utilities Commission has added hundreds of additional conditions since 1998. And we've fulfilled those conditions, too. Now, as the CPUC is poised to vote on our application, competitors are desperately trying to spread confusion by raising issues unrelated to long-distance.
BUSINESS
January 6, 2002
My God, it's deja vu all over again! Another natural monopoly wants to operate as "free enterprise" and set its own rates on an indispensable service [Line Drawn in Battle Over Long-Distance," Dec. 23]. And it is to be up to the PUC to grant or deny approval! The gang that gave us electricity at double its former price now wants to do the same thing with our telephone service. Jack Morrow Long Beach You hit the nail on the head to identify SBC Pacific Bell as a near-monopoly player in supplying local telephone service.
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