January 26, 2004 |
A woman passed through security screening at New York's LaGuardia Airport with a stun gun and knife in her purse -- but later discovered the mistake herself and alerted authorities. The woman realized she was carrying the items Saturday after a short layover in Detroit and while she was on her way to Denver. She alerted a flight attendant, said Spirit Airlines spokeswoman Laura Bennett.
April 27, 2014 |
Airline mergers have put more than 70% of the nation's domestic traffic in the hands of four major carriers. But low-cost airlines still have some influence over airfares. A new study shows that when airlines such as JetBlue, Spirit, Frontier, Alaska and Southwest launch service on an existing domestic route, the average price from all carriers drops as much as 67%. It's good news for travelers, but aviation experts say most popular routes are still dominated by the four biggest carriers: United, Delta, Southwest and the soon-to-be-merged American and US Airways.
April 22, 2014 |
A national study on customer satisfaction suggests that passenger satisfaction ratings slump after airlines undergo a merger with another carrier. The nation's top airlines received a combined score of 69 on a 1-to-100 scale, below the average scores for banks, insurance companies, gas stations, hotels and the U.S. Postal Service, according to the American Customer Satisfaction Index, an annual study released Tuesday. The airlines' score remained the same from last year's customer satisfaction score.
October 28, 2012 |
In the first six months of 2012, the nation's largest airlines collected more than $1.7 billion in fees to check baggage. One way to avoid such fees is to use an airline such as Southwest Airlines, which doesn't charge for the first two bags. Another way is more questionable. Eric Rose, a business consultant who travels frequently, came across the second method on a recent flight on Virgin America. He saw several passengers drag bags that were too big for overhead bins to the gate, only to have the gate attendant send the bags to the cargo hold without charging a baggage-check fee. The move saved the passengers $25 per bag. Rose pointed out the loophole in an email to Virgin America's chief executive, David Cush.
May 4, 2010 |
As expected, United Airlines and Continental Airlines announced Monday that they're climbing into the cockpit together, creating the world's largest carrier. And, as expected, the two companies said this would result in "best-in-class customer service" for passengers. Yeah? Not to be a Gloomy Gus as the wedding bells are still ringing, but can anyone think of a single major merger that's resulted in better service (never mind lower prices) for consumers? Maybe among phone companies?
January 26, 2012 |
If airfares seem a little higher than usual, it's not because the airlines have raised their prices. The Department of Transportation's long-awaited new rules on what airlines can advertise as posted ticket prices go into effect Thursday. I think of it as the "no surprises" rule. The biggest change: Published airfares (online, on billboards, in print, over the phone) must include all taxes and fees. The idea is that consumers looking for the lowest airfare won't be misled by super-low prices that increase exponentially after fees and taxes are added on. The rule applies to airlines, ticket agents and online travel booking sites like Expedia, Orbitz, etc. Kayak, however, already publishes the total cost of airfares on its site.
October 31, 2012 |
Super storm Sandy has led to the cancellation of about 19,500 flights since Saturday but cancellations are on the decline and two key East Coast airports reopened Wednesday. John F. Kennedy International in New York and Newark Liberty International in New Jersey reopened Wednesday for limited service, but La Guardia International Airport in New York remains closed because of flooding. It remains unclear when La Guardia will reopen and airline officials urged passengers to check on their flight status by phone or online before heading for an airport.
May 29, 2007 |
How low can airfares go? Try $10 for a one-way ticket from Burbank to Columbus, Ohio. Or $9 from Los Angeles International Airport to Ft. Lauderdale, Fla. Better yet, there is a 1-cent fare for flights from LAX to Guatemala. Yes, those are actual fares offered by a new generation of carriers that are redefining budget travel by taking "low-cost, no-frills" service to new heights. Such as $15 for a pillow. Or two bucks for water. Don't want a middle seat?
April 22, 1998 |
The Transportation Department granted six small airlines takeoff and landing slots at Chicago's O'Hare and New York's LaGuardia airports. America West Airlines was given five exemptions--each exemption allows the carrier one arrival or departure--at O'Hare, which the airline plans to use to boost the number of daily Chicago-Phoenix round trips to five. Atlantic Coast Airlines and Trans States Airlines each received 16 O'Hare exemptions, and Simmons Airlines got 16 temporary exemptions there.