January 13, 2012 |
Brent Hopkins, a Michigan marketing manager, was so annoyed that a carry-on suitcase cost him $90 in baggage fees on Sprit Airlines that he launched a business to help other passengers sidestep the charges. Florida-based Spirit Airlines introduced in 2010 a fee of up to $45 for carry-on luggage that cannot fit in the space under the seats. The fee met with outrage, including threats from several lawmakers to impose a special tax on revenue collected from such fees. Instead of fuming, Hopkins created CarryOn Free, an online company that manufactures suitcases that fit the exact dimensions of the space under the Spirit seats.
April 22, 2014 |
A national study on customer satisfaction suggests that passenger satisfaction ratings slump after airlines undergo a merger with another carrier. The nation's top airlines received a combined score of 69 on a 1-to-100 scale, below the average scores for banks, insurance companies, gas stations, hotels and the U.S. Postal Service, according to the American Customer Satisfaction Index, an annual study released Tuesday. The airlines' score remained the same from last year's customer satisfaction score.
January 26, 2012 |
If airfares seem a little higher than usual, it's not because the airlines have raised their prices. The Department of Transportation's long-awaited new rules on what airlines can advertise as posted ticket prices go into effect Thursday. I think of it as the "no surprises" rule. The biggest change: Published airfares (online, on billboards, in print, over the phone) must include all taxes and fees. The idea is that consumers looking for the lowest airfare won't be misled by super-low prices that increase exponentially after fees and taxes are added on. The rule applies to airlines, ticket agents and online travel booking sites like Expedia, Orbitz, etc. Kayak, however, already publishes the total cost of airfares on its site.
January 1, 2012 |
Fly from Albuquerque to Tucson on Southwest Airlines for $59, from Asheville, N.C., to Orlando on Allegiant Air for $49, or from Boston to Chicago on Spirit Airlines for only $9. If these fares seem too good to be true, that's because they are. An asterisk accompanies the online ads for the fares, with the fine print indicating that additional fees and taxes apply. In some cases the additional charges raise the final ticket price by 20% or more. Starting Jan. 26, no more asterisks.
April 22, 1998 |
The Transportation Department granted six small airlines takeoff and landing slots at Chicago's O'Hare and New York's LaGuardia airports. America West Airlines was given five exemptions--each exemption allows the carrier one arrival or departure--at O'Hare, which the airline plans to use to boost the number of daily Chicago-Phoenix round trips to five. Atlantic Coast Airlines and Trans States Airlines each received 16 O'Hare exemptions, and Simmons Airlines got 16 temporary exemptions there.
August 12, 2012 |
If you have amassed reward miles but don't want to hassle with flying, United Airlines now lets you spend your rewards on music or movies. The Chicago-based airline recently created a digital media store -- the first in the industry, according to the airline -- that lets members use reward miles to buy or rent songs and movies. TV shows will come to the store soon. For example, United's MileagePlus members can buy Justin Bieber's latest hit, "Boyfriend," for only 150 miles. Or buy the whole album, titled “Believe,” for 1,375 miles.
October 30, 2012 |
Airline cancellations continued to mount, with a few carriers beginning to cancel flights scheduled for Thursday. Super storm Sandy is now blamed for the cancellation of 18,100 flights, stretching from Saturday to Wednesday, according to the travel monitoring site, Flightaware.com. The canceled flights were primarily to and from storm-ravaged cities along the East Coast. About 50 or so flights were already canceled for Thursday. The website Flightstats.com has animated the effects of the storm on flights in an online video, shown above.
October 29, 2012 |
In anticipation of the arrival of Hurricane Sandy, the nation's airlines canceled about 9,500 flights on Monday and Tuesday, mostly along the East Coast. The greatest number of canceled flights were from Philadelphia International Airport, Newark Liberty International Airport, La Guardia Airport and John F. Kennedy International Airport, according to the air travel tracking site Flightstats.com. Because the storm is on a path for the nation's busiest airspace, the impact of the cancellations has already begun to spread around the country, including 81 canceled flights into Los Angeles International Airport and 84 into San Francisco International Airport.
October 29, 2012 |
Flight cancellations caused by Hurricane Sandy soared to nearly 14,000, leaving thousands of passengers from the East Coast to the Golden State stranded at airport terminals or hotels. Most of the cancellations were at airports feeling the brunt of the storm, including Philadelphia International Airport, La Guardia Airport and Newark Liberty International Airport, among others on the East Coast. For example, Newark, Liberty and La Guardia each had more than 1,000 flights in and out of the airports canceled Monday, according to the air travel monitoring site Flightstats.com.