January 18, 2001 |
Many Californians recently got a letter from a group calling itself Project Connect California. The letter laments the confusing array of telecommunications companies and regulations and promises to help. "We want to help you not only understand what's happening in the telecommunications industry, but also have a voice in it," the letter reads. "We don't want you to be intimidated by telecommunications.
November 30, 2000 |
State regulators have launched an investigation into sales practices at Qwest Communications, a phone company that has provoked tens of thousands of complaints from Californians who say they were billed for services they didn't order or had their long-distance service switched without their permission. The probe by the California Public Utilities Commission comes as state officials move to step up enforcement of telecommunications fraud.
November 11, 2000 |
The quality of Pacific Bell's residential telephone service has dipped markedly and customer dissatisfaction has more than doubled in the years since California's dominant phone company was taken over by SBC Communications, according to a complaint filed Thursday by a state consumer agency.
August 30, 2000 |
With two days left before lawmakers disband for the year, the state Senate on Tuesday moved to cap San Diego Gas & Electric power rates by passing a new version of a consumer relief bill. In a separate action, the Senate approved and sent to the Assembly a bill to create a special monitor with significant authority to oversee the Los Angeles Unified School District.
June 14, 2000 |
The state Public Utilities Commission will hold the first in a series of public meetings Thursday as it considers stepped-up consumer protections concerning phone companies. The hearing will be at the Northeast Valley Senior Multipurpose Center, 11300 Glenoaks Blvd. in Pacoima. From 6 to 7 p.m., state officials and phone companies will answer billing and service questions. From 7 to 9 p.m., PUC Commissioner Carl Wood will discuss his proposed "Telephone Consumers' Bill of Rights."
June 3, 2000 |
California phone companies are pressing federal regulators to force the introduction of at least 12 new area codes statewide, including six more in the Los Angeles region. The request to override the state's phone number conservation measures, contained in a May 12 letter to the FCC only recently made public, argues that prolonged rationing of new phone numbers means that "California carriers are effectively denied the equitable access to numbers guaranteed to them by the Telecommunications Act."