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Telephone Operators

BUSINESS
September 20, 2000 | LISA GIRION, TIMES STAFF WRITER
Thirteen telephone operators--hired to handle collect calls from Mexico--have won a record $709,284 judgment against a Dallas-area company that fired them for refusing to abide by an English-only workplace rule, the Equal Employment Opportunity Commission announced Tuesday.
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NEWS
August 7, 1989 | MYRNA OLIVER, Times Staff Writer
Outside Pacific Bell's Burbank offices, about a dozen telephone operators and repair technicians walked a lazy loop in Sunday's hot afternoon sun, lofting shiny new picket signs that proclaimed "Jobs with Justice" and "CWA Strike Against Pac Bell."
NEWS
May 27, 1991 | RONALD E. ROEL, NEWSDAY
Linda Woodruff's job lies somewhere between the indispensable and the invisible. Fifty times a day, Woodruff links deaf people to hearing people through a telecommunications device for the deaf. A special telephone operator, she takes a complex and active role: A deaf caller types messages into a keyboard to Woodruff, who relays them to the ears of a hearing caller; oral responses are typed to the deaf person.
CALIFORNIA | LOCAL
September 4, 1995 | EFRAIN HERNANDEZ JR., TIMES STAFF WRITER
The memory of a little girl who died after being shot in the head still haunts 911 emergency operator Norma Torres. Two summers ago, an emergency call from a Spanish-speaking Hollywood resident came into the Los Angeles Police Department's 911 headquarters, four floors underground at City Hall. No one knows exactly what time the domestic dispute call was made that night.
CALIFORNIA | LOCAL
March 31, 1995 | PAUL FELDMAN, TIMES STAFF WRITER
When Margaret Peters strides proudly to the podium to accept her "Outstanding Performance of 1994" plaque, the presentation won't be broadcast live, nor will her award-winning work be made available to the public. Then again, Peters wasn't trying to entertain anyone during her extraordinary 4 1/2-hour effort. She was just saving lives. Peters, 31, is a veteran 911 dispatcher for the Los Angeles Police Department.
BUSINESS
November 2, 1994 | MARTHA GROVES, TIMES STAFF WRITER
If you've dialed 411 in California recently, you might have noticed something new in the operator's greeting: the word hi . In what Pacific Bell called an effort to create a consistent statewide message, the company's 4,500 directory assistance operators have begun answering calls with their prerecorded salutation, such as "Hi, this is Mary; what city?" or "Hi, I'm Dave; what city?"
BUSINESS
March 4, 1992 | DENISE GELLENE, TIMES STAFF WRITER
In the broadest application yet of an infant technology, American Telephone & Telegraph said Tuesday that it will replace up to a third of its operators with a voice-recognition system that can place collect calls. AT&T said the new system, tested for several months last year in the Dallas-Fort Worth area, will "keep the costs of calling reasonable."
CALIFORNIA | LOCAL
June 11, 1990 | MATT LAIT, TIMES STAFF WRITER
A father who called police Sunday saying that his 16-month-old daughter had drowned was kept on the phone and given CPR instructions until the child began breathing again. Fumiaki Fukui called 911 about 4:20 p.m. and said his daughter had been found on the bottom of the Jacuzzi and was not breathing, Sgt. Jack Davidson said. Dispatcher Mike Phillips said Fukui was extremely upset when the call came in.
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