December 1, 2013 |
After a nasty storm ripped through the East Coast on the busiest travel day of the year, you might think that buying travel insurance for holiday travel would be a no-brainer. Not so much. The 114-year-old National Consumers League concluded recently that travel insurance is usually a bad deal because most policies are riddled with exceptions that allow insurance companies to reject claims for payoffs. Most insurance companies won't disclose their track record for paying out claims, making it nearly impossible to judge whether insurance is worth the money, the league says.
October 27, 2013
I would like to endorse the call for a congressional hearing to change the way travel insurance is marketed ["What That Policy Covers," by Catharine Hamm, Oct. 6]. We foolishly bought travel insurance for a trip to Ireland in May. The insurance was marketed to cover discontinuance of the trip because of illness. A week before our departure, I developed severe shoulder pain and visited the ER. Tests revealed nothing, nor did my family doctor find anything a few days later. We left for Ireland and joined our tour group, but the pain returned, this time in my neck and more intense.
October 20, 2013
Timing is everything In regard to connection times ("Failing to Make the Connection," by Catharine Hamm, On the Spot, Oct. 13), we recently took a round trip on British Airways from LAX to Copenhagen. We chose a connection time of four hours each way just to be safe; the recommended time is two hours. British Airways means you go to Terminal 5 at Heathrow. Coming in, we barely made our connection to Copenhagen because everyone gets re-screened and the line was enormous. Coming home, we left Copenhagen before noon and easily made the re-screening time and had a leisurely lunch before boarding the flight home.
October 6, 2013
You're getting down to booking your airline ticket. Because you checked ahead of time - you did, didn't you? - you know how much you will have to pay if you make a change to your nonrefundable ticket. Then you see a glimmer of hope. The airline or the online travel agency is offering you a chance to buy insurance. Maybe that's a hedge against having to pay a change fee that could cost you $200. Is this the answer to your prayers? Depends on what you're praying for. Let's say your petition sounds like this: "Please, (name higher power here)
September 9, 2013 |
Rochelle had a really bad trip aboard a cruise ship, so what she should be asking about is travel insurance. But her question concerns customer service. Specifically, why is it sometimes so bad? Rochelle broke her back while on a cruise. Needless to say, the trip was ruined. Now that she's better, she'd like to give cruising another try. ASK LAZ: Smart answers to consumer questions Rochelle contacted the cruise line. She said she knew her accident wasn't the company's fault.
May 27, 2013 |
Glenn Egelko used Ticketmaster to buy tickets to a matchup this month at the Los Angeles Memorial Sports Arena between the United States and Iranian wrestling teams. This was real wrestling - the kind that used to be part of the Olympics until Olympic officials killed the event. It wasn't the kind in which over-muscled men leap from the tops of the ropes or bash each other with folding chairs. In any case, it was during the purchase process on Ticketmaster's website that Egelko, 63, of Ventura, encountered something unexpected.