July 27, 2012 |
This post has been corrected. See the note at the bottom for details. The home of the roaming gnome faces a stiff fine. The U.S. Department of Transportation announced Friday that it has fined Travelocity $180,000 for violating a federal full-fare advertising rule. The Texas-based online travel agency has a bearded lawn gnome as its mascot. Prior to Jan. 26, online travel agents and airlines were required to include all extra charges and fees in the advertised fare with the exception of certain government taxes.
April 22, 2012 |
FORT WORTH — With pointy red gnome hats, a cruise giveaway and plenty of balloons, Travelocity turned sweet 16 last month. But it hasn't been all cupcakes and champagne for the travel website. Once considered a trailblazer, Travelocity has struggled for the last few years to keep up with competitors such as Expedia and Priceline. "We weren't moving as fast as we needed to," Chief Executive Carl Sparks said about newer, nimbler competitors. "We're 16 and so sometimes we think of ourselves as one of the elderly companies in the space because we were around since its inception.… Yet 16 is quite young for a multibillion-dollar company.
April 5, 2004
"A Town's Future Is Leaving the Country," your March 28 article on Clintwood, Va., and Travelocity painted a distorted picture of the Clintwood community and of our actions related to our call center. Clintwood is not the hopeless town depicted. Several companies have expressed interest in our facility. Our senior executives are working closely with local officials to help market Clintwood to other potential employers. Additionally, we provided employees with 11 months notice and the opportunity to relocate, and will invest as much as $750,000 in the Clintwood community through retraining grants to local community colleges, severance, months of medical benefits after the facility closes and retention bonuses.
August 24, 2011 |
The Magic Kingdom is about to expand its borders. Disney's new Aulani resort and spa is set to open Monday in Ko Olina, a beach-side development about 17 miles from the Honolulu airport. This Disney venture will rely on Hawaii's natural beauty and culture rather than an amusement park as its drawing card. Until mid-September, Travelocity is offering a $250 discount on a trip to the Aulani. The deal: It's not cheap to stay at this 21-acre resort with pools, a private snorkeling lagoon, an aquatic preserve, a hiking trail, character breakfasts and lots of other Disney touches.
June 6, 2010 |
Question: I recently bought a plane ticket on Travelocity. My credit card bill included a $19.95 charge for "travel protection." I phoned Travelocity, and an agent told me I should have unchecked the box on the website. He said it could not be refunded. I asked to speak to a supervisor, who did eventually process a cancellation. Buying products should be opt-in, not opt-out. Can you ask Travelocity what is up with this? D. Gold Los Angeles Answer: I asked Travelocity as well as experts in online marketing about opt-in — that is, choosing a service or goods — and opt-out — that is, having to make some physical effort, as in unchecking a box. Not surprisingly, the answers were different.
August 18, 2013 |
Horrendous storms. Political unrest. Sleep deprivation. Those are some of the issues that have tripped up travelers this summer. The email@example.com inbox overflows with readers' complaints about various airlines, of course, but this year we've seen another theme that involves trouble when that traveler has booked through a third party - that is, not directly with the airline. Taking a deep breath, we'll plunge in and try to explain how to deal with troubles that might befall you if you've booked through an online travel agency, then entice you with an upcoming tale of the low-cost-but-riskier consolidator ticket.