July 27, 2012 |
This post has been corrected. See the note at the bottom for details. The home of the roaming gnome faces a stiff fine. The U.S. Department of Transportation announced Friday that it has fined Travelocity $180,000 for violating a federal full-fare advertising rule. The Texas-based online travel agency has a bearded lawn gnome as its mascot. Prior to Jan. 26, online travel agents and airlines were required to include all extra charges and fees in the advertised fare with the exception of certain government taxes.
April 22, 2012 |
FORT WORTH — With pointy red gnome hats, a cruise giveaway and plenty of balloons, Travelocity turned sweet 16 last month. But it hasn't been all cupcakes and champagne for the travel website. Once considered a trailblazer, Travelocity has struggled for the last few years to keep up with competitors such as Expedia and Priceline. "We weren't moving as fast as we needed to," Chief Executive Carl Sparks said about newer, nimbler competitors. "We're 16 and so sometimes we think of ourselves as one of the elderly companies in the space because we were around since its inception.… Yet 16 is quite young for a multibillion-dollar company.
August 24, 2011 |
The Magic Kingdom is about to expand its borders. Disney's new Aulani resort and spa is set to open Monday in Ko Olina, a beach-side development about 17 miles from the Honolulu airport. This Disney venture will rely on Hawaii's natural beauty and culture rather than an amusement park as its drawing card. Until mid-September, Travelocity is offering a $250 discount on a trip to the Aulani. The deal: It's not cheap to stay at this 21-acre resort with pools, a private snorkeling lagoon, an aquatic preserve, a hiking trail, character breakfasts and lots of other Disney touches.
April 5, 2004
"A Town's Future Is Leaving the Country," your March 28 article on Clintwood, Va., and Travelocity painted a distorted picture of the Clintwood community and of our actions related to our call center. Clintwood is not the hopeless town depicted. Several companies have expressed interest in our facility. Our senior executives are working closely with local officials to help market Clintwood to other potential employers. Additionally, we provided employees with 11 months notice and the opportunity to relocate, and will invest as much as $750,000 in the Clintwood community through retraining grants to local community colleges, severance, months of medical benefits after the facility closes and retention bonuses.
June 6, 2010 |
Question: I recently bought a plane ticket on Travelocity. My credit card bill included a $19.95 charge for "travel protection." I phoned Travelocity, and an agent told me I should have unchecked the box on the website. He said it could not be refunded. I asked to speak to a supervisor, who did eventually process a cancellation. Buying products should be opt-in, not opt-out. Can you ask Travelocity what is up with this? D. Gold Los Angeles Answer: I asked Travelocity as well as experts in online marketing about opt-in — that is, choosing a service or goods — and opt-out — that is, having to make some physical effort, as in unchecking a box. Not surprisingly, the answers were different.
October 24, 2012 |
The cost to visit Grandma this Thanksgiving is up 9% over last year. But if you are flexible on your travel days, you could save up to $288 on airline tickets, according to the Travelocity website, which calculated the average airfares for the period of Nov. 17 to Nov. 27. The average round-trip domestic airline fare for that period is $386, including tax, a 9% increase over the same period in 2011, according to Travelocity. But that fare is $5 below the average domestic fare around the Fourth of July holiday, the website said.